MIS 180 Final Exam Study Guide With All
Correct & Verified Answers
Appendix A Correct answer-
Computer Correct answer-electronic device operating under the control of instructions stored in its
own memory that can accept, manipulate, and store data
CPU Correct answer-the computer's brain, Central Processing Unit, actual hardware that interprets
and executes the program instructions and coordinates how all the other hardware devices work
together
Primary storage Correct answer-computer's main memory, consists of Random Access Memory
(RAM) by the CPU
RAM Correct answer-The computer's primary working memory in which program data and
instructions are stored so that they can be accessed directly
ROM Correct answer-Read only memory, the portion of a computer's primary storage that does
not lose its contents when one switches off the power
Secondary storage Correct answer-equipment designed to store large volumes of data for long
term storage
Byte Units Correct answer-Megabyte = 1 million, gigabyte = 1 billion, terabyte = 1 trillion bytes,
petabyte = 1,024 TB, Exabyte = 1024 PB
Input device Correct answer-equipment used to capture information and commands, keyboard,
mouse, scanner, touch pad, touch screen, pointing device, game controller, webcam, microphone,
bar code scanner
Output device Correct answer-equipment used to see, hear, or otherwise accept the results of
information processing requests, monitor, printer, headphones
Communication device Correct answer-equipment used to send information and receive it from
one location to another, modem, wireless card, Digital subscriber line (DSL)
Connecting device Correct answer-cables, USB port
Control unit Correct answer-interprets software instructions and literally tells the other hardware
devices what to do based on the software instructions
Arithmetic-logic unit(ALU) Correct answer-performs all arithmetic operations and all logic
operations
Number of CPU cycles per second determines . . . Correct answer-speed of CPU
Megahertz Correct answer-number of millions of CPU cycles per second
,Gigahertz Correct answer-number of billions of CPU cycles per second System software: controls
how the various technology tools work together along with the application software
Utility software Correct answer-crash proof, disk image, encrypt data
Application software Correct answer-browser, communication, data management
Chapter 1 Correct answer-
Fact Correct answer-The confirmation or validation of an event or object
Information age Correct answer-The present time, during which infinite quantities of facts are
widely available to anyone who can use a computer
Core drivers of the information age Correct answer-data, information, business intelligence,
knowledge
Data Correct answer-raw facts that describe the characteristics of an event or object
Information Correct answer-Data converted into a meaningful and useful context
Business Intelligence Correct answer-Information collected from multiple sources such as
suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and
relationships for strategic decision making
Knowledge Correct answer-Skills, experience, and expertise coupled with information and
intelligence that creates a person's intellectual resources
Systems thinking Correct answer-a way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs while continuously gathering feedback on each
part. Input, process, output, feedback loop. Feedback is information that returns to its original
transmitter (input,process, or output) and modifies the transmitter's actions. Feedback helps the
system maintain stability.
Management Information Systems (MIS) Correct answer-A business function, like accounting and
human resources, which moves information about people, products, and processes across the
company to facilitate decision-making and problem-solving
Chief Information Officer (CIO) Correct answer-Oversees all uses of IT and ensures the strategic
alignment of IT with business goals and objectives
Chief Knowledge Officer (CKO) Correct answer-Responsible for collecting, maintaining, and
distributing the organization's knowledge
Chief Privacy Officer (CPO) Correct answer-Responsible for ensuring the ethical and legal use of
information
Chief Security Officer (CSO) Correct answer-Responsible for ensuring the security of IT systems
Chief Technology Officer (CTO) Correct answer-Responsible for ensuring the throughput, speed,
accuracy, availability, and reliability of IT
,Business strategy Correct answer-a leadership plan that achieves a specific set of goals or
objectives such as: developing new products or services, entering new markets, increasing customer
loyalty, attracting new customers, and increasing sales
Competitive advantage Correct answer-a product or service that an organization's customers place
a greater value on than similar offerings from a competitor
First-mover advantage Correct answer-occurs when an organization can significantly impact its
market share by being first to market with a competitive advantage
Competitive intelligence Correct answer-the process of gathering information about the
competitive environment to improve the company's ability to succeed
Competitive intelligence tools Correct answer-Porter's Five Forces Model, Porter's Three Generic
Strategies, Porter's Value Chain Analysis
Porter's Five Forces Model Correct answer-analyzes the competitive forces within the environment
in which a company operates to assess the potential for profitability in an industry. Its purpose is to
combat these competitive forces by identifying opportunities, competitive advantages, and
competitive intelligence. If forces are strong, they increase competition; if the forces are weak, they
decrease competition.
Threat of substitute products or services Correct answer-the power of customers to purchase
alternatives
Threat of substitute products or services are high when . . . Correct answer-there are many
alternatives to a product or service and low then there are few alternatives
Supplier power Correct answer-the suppliers' ability to influence the prices they charge for
supplies
Supply chain Correct answer-consists of all parties involved, directly or indirectly, in obtaining raw
materials or a product. (suppliers---->company---->customers)
Buyer power Correct answer-the ability of buyers to affect the price of an item
Switching cost Correct answer-manipulating costs that make customers reluctant to switch to
another product
Loyalty program Correct answer-Rewards customers based on the amount of business they do
with a particular organization
Threat of new entrants Correct answer-the power of competitors to enter a market
Threat of new entrants is high when . . . Correct answer-it is easy for new competitors to enter a
market and low when there are significant entry barriers.
Entry barrier Correct answer-a feature of a product or service that customers have come to expect
and entering competitors must offer the same for survival
, Rivalry among existing competitors Correct answer-this is high when competition is fierce in a
market and low when competitors are more complacent
Product differentiation Correct answer-occurs when a company develops unique differences in its
products or services with the intent to influence demand
Porter has identified 3 generic business strategies for entering a new market Correct answer-broad
cost leadership, broad differentiation, focused strategy
Broad strategies Correct answer-reach a large market segment
Focused strategies Correct answer-target a niche or unique market with either cost leadership or
differentiation.
Broad market, low cost Correct answer-cost leadership
Broad market, high cost Correct answer-differentiation
Narrow market, low/high cost Correct answer-focused strategy
Business process Correct answer-a standardized set of activities that accomplish a specific task,
such as a specific process
Value chain analysis Correct answer-views a firm as a series of business processes that each add
value to the product or service. Value chain groups a firm's activities into 2 categories, primary value
activities, and support value activities.
Primary value activities Correct answer-acquire raw materials and manufacture, deliver, market,
sell, and provide after-sales services
Inbound logistics Correct answer-acquires raw materials and resources and distributes to
manufacturing as required.
Operations Correct answer-transforms raw materials or inputs into goods and services.
Outbound logistics Correct answer-distributes goods and services to customers
Marketing and sales Correct answer-promotes, prices, and sells products to customers
Service Correct answer-provides customer support after the sale of goods and services
Support value activities include Correct answer-infrastructure, human resource management,
technology development, and procurement.
Firm infrastructure Correct answer-includes the company format or departmental structures,
environment, and systems
Human resource management Correct answer-provides employee training, hiring, and
compensation
Technology development Correct answer-applies MIS to processes to add value
Correct & Verified Answers
Appendix A Correct answer-
Computer Correct answer-electronic device operating under the control of instructions stored in its
own memory that can accept, manipulate, and store data
CPU Correct answer-the computer's brain, Central Processing Unit, actual hardware that interprets
and executes the program instructions and coordinates how all the other hardware devices work
together
Primary storage Correct answer-computer's main memory, consists of Random Access Memory
(RAM) by the CPU
RAM Correct answer-The computer's primary working memory in which program data and
instructions are stored so that they can be accessed directly
ROM Correct answer-Read only memory, the portion of a computer's primary storage that does
not lose its contents when one switches off the power
Secondary storage Correct answer-equipment designed to store large volumes of data for long
term storage
Byte Units Correct answer-Megabyte = 1 million, gigabyte = 1 billion, terabyte = 1 trillion bytes,
petabyte = 1,024 TB, Exabyte = 1024 PB
Input device Correct answer-equipment used to capture information and commands, keyboard,
mouse, scanner, touch pad, touch screen, pointing device, game controller, webcam, microphone,
bar code scanner
Output device Correct answer-equipment used to see, hear, or otherwise accept the results of
information processing requests, monitor, printer, headphones
Communication device Correct answer-equipment used to send information and receive it from
one location to another, modem, wireless card, Digital subscriber line (DSL)
Connecting device Correct answer-cables, USB port
Control unit Correct answer-interprets software instructions and literally tells the other hardware
devices what to do based on the software instructions
Arithmetic-logic unit(ALU) Correct answer-performs all arithmetic operations and all logic
operations
Number of CPU cycles per second determines . . . Correct answer-speed of CPU
Megahertz Correct answer-number of millions of CPU cycles per second
,Gigahertz Correct answer-number of billions of CPU cycles per second System software: controls
how the various technology tools work together along with the application software
Utility software Correct answer-crash proof, disk image, encrypt data
Application software Correct answer-browser, communication, data management
Chapter 1 Correct answer-
Fact Correct answer-The confirmation or validation of an event or object
Information age Correct answer-The present time, during which infinite quantities of facts are
widely available to anyone who can use a computer
Core drivers of the information age Correct answer-data, information, business intelligence,
knowledge
Data Correct answer-raw facts that describe the characteristics of an event or object
Information Correct answer-Data converted into a meaningful and useful context
Business Intelligence Correct answer-Information collected from multiple sources such as
suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and
relationships for strategic decision making
Knowledge Correct answer-Skills, experience, and expertise coupled with information and
intelligence that creates a person's intellectual resources
Systems thinking Correct answer-a way of monitoring the entire system by viewing multiple inputs
being processed or transformed to produce outputs while continuously gathering feedback on each
part. Input, process, output, feedback loop. Feedback is information that returns to its original
transmitter (input,process, or output) and modifies the transmitter's actions. Feedback helps the
system maintain stability.
Management Information Systems (MIS) Correct answer-A business function, like accounting and
human resources, which moves information about people, products, and processes across the
company to facilitate decision-making and problem-solving
Chief Information Officer (CIO) Correct answer-Oversees all uses of IT and ensures the strategic
alignment of IT with business goals and objectives
Chief Knowledge Officer (CKO) Correct answer-Responsible for collecting, maintaining, and
distributing the organization's knowledge
Chief Privacy Officer (CPO) Correct answer-Responsible for ensuring the ethical and legal use of
information
Chief Security Officer (CSO) Correct answer-Responsible for ensuring the security of IT systems
Chief Technology Officer (CTO) Correct answer-Responsible for ensuring the throughput, speed,
accuracy, availability, and reliability of IT
,Business strategy Correct answer-a leadership plan that achieves a specific set of goals or
objectives such as: developing new products or services, entering new markets, increasing customer
loyalty, attracting new customers, and increasing sales
Competitive advantage Correct answer-a product or service that an organization's customers place
a greater value on than similar offerings from a competitor
First-mover advantage Correct answer-occurs when an organization can significantly impact its
market share by being first to market with a competitive advantage
Competitive intelligence Correct answer-the process of gathering information about the
competitive environment to improve the company's ability to succeed
Competitive intelligence tools Correct answer-Porter's Five Forces Model, Porter's Three Generic
Strategies, Porter's Value Chain Analysis
Porter's Five Forces Model Correct answer-analyzes the competitive forces within the environment
in which a company operates to assess the potential for profitability in an industry. Its purpose is to
combat these competitive forces by identifying opportunities, competitive advantages, and
competitive intelligence. If forces are strong, they increase competition; if the forces are weak, they
decrease competition.
Threat of substitute products or services Correct answer-the power of customers to purchase
alternatives
Threat of substitute products or services are high when . . . Correct answer-there are many
alternatives to a product or service and low then there are few alternatives
Supplier power Correct answer-the suppliers' ability to influence the prices they charge for
supplies
Supply chain Correct answer-consists of all parties involved, directly or indirectly, in obtaining raw
materials or a product. (suppliers---->company---->customers)
Buyer power Correct answer-the ability of buyers to affect the price of an item
Switching cost Correct answer-manipulating costs that make customers reluctant to switch to
another product
Loyalty program Correct answer-Rewards customers based on the amount of business they do
with a particular organization
Threat of new entrants Correct answer-the power of competitors to enter a market
Threat of new entrants is high when . . . Correct answer-it is easy for new competitors to enter a
market and low when there are significant entry barriers.
Entry barrier Correct answer-a feature of a product or service that customers have come to expect
and entering competitors must offer the same for survival
, Rivalry among existing competitors Correct answer-this is high when competition is fierce in a
market and low when competitors are more complacent
Product differentiation Correct answer-occurs when a company develops unique differences in its
products or services with the intent to influence demand
Porter has identified 3 generic business strategies for entering a new market Correct answer-broad
cost leadership, broad differentiation, focused strategy
Broad strategies Correct answer-reach a large market segment
Focused strategies Correct answer-target a niche or unique market with either cost leadership or
differentiation.
Broad market, low cost Correct answer-cost leadership
Broad market, high cost Correct answer-differentiation
Narrow market, low/high cost Correct answer-focused strategy
Business process Correct answer-a standardized set of activities that accomplish a specific task,
such as a specific process
Value chain analysis Correct answer-views a firm as a series of business processes that each add
value to the product or service. Value chain groups a firm's activities into 2 categories, primary value
activities, and support value activities.
Primary value activities Correct answer-acquire raw materials and manufacture, deliver, market,
sell, and provide after-sales services
Inbound logistics Correct answer-acquires raw materials and resources and distributes to
manufacturing as required.
Operations Correct answer-transforms raw materials or inputs into goods and services.
Outbound logistics Correct answer-distributes goods and services to customers
Marketing and sales Correct answer-promotes, prices, and sells products to customers
Service Correct answer-provides customer support after the sale of goods and services
Support value activities include Correct answer-infrastructure, human resource management,
technology development, and procurement.
Firm infrastructure Correct answer-includes the company format or departmental structures,
environment, and systems
Human resource management Correct answer-provides employee training, hiring, and
compensation
Technology development Correct answer-applies MIS to processes to add value
