MASTER RESILIENCE TRAINING STUDY GUIDE 2025/2026
QUESTIONS WITH ANSWERS RATED A+
✔✔What is detecting icebergs? - ✔✔Detecting Icebergs is used to identify core beliefs
and core values that fuel what we say to ourselves in the heat of the moment and, at
times, lead to emotions and reactions that are out of proportion.
✔✔What are heat of the moment thoughts? - ✔✔Our internal radio station, they are on
the surface of our awareness and can easily be tuned into
✔✔What is an iceberg belief? - ✔✔Our core values and core beliefs; what we believe to
be true of ourselves, others, and the world
✔✔How do we move beyond heat of the moment thoughts to what is beneath? - ✔✔by
asking "WHAT" questions "WHAT" questions tend to work better than "WHY" questions,
as "WHY" questions to tend lead to defensiveness and rationalizations
✔✔What is the goal of the "WHAT" questions? - ✔✔to help you discover what is driving
your emotions and reactions; once you have discovered what is driving your emotions
and reactions you can decide wether the belief is useful/ accurate in this particular
situation
✔✔What are the key princples of Iceberg beliefs? - ✔✔1. Choose the depth-stop when
your beliefs help to explain your consequences
2. Icebergs can create thinking traps- Icebergs beliefs push us into 1 or more thinking
traps
3. What not Why- "what" leads depth "why" leads to defensiveness
4. Self-awareness- a primary target to detect icebergs
✔✔What is problem solving? - ✔✔a tool for identifying the factors that caused the
problem through Critical Questions and evidence
✔✔What are the elements of problem solving? - ✔✔1. Effective problem solving
2. The Confirmation Bias or Velcro/ Teflon Effect
3. Fighting the Confirmation Bias or Velcro/ Teflon Effect
✔✔What are the elements of effective problem solving? - ✔✔1. Focus on thoughts
about why the problem happened
2. Identify the contributing factors that caused the problem through Critical Questions
and evidence
3. Evaluate which factors are controlable
4. Develope solution strategies that will bring about positive change
, ✔✔What is the Confirmation Bias or Velcro/ Teflon Effect? - ✔✔An effect that causes us
to notice the evidence that fits our thoughts and beliefs and to miss the evidence that
contradicts our thoughts and beliefs.
✔✔Why is the Confirmation Bias also called the Velcro/ Teflon Effect? - ✔✔-Velcro- for
evidence that matches our thoughts and beliefs
-Teflon- for evidence that contradicts our thoughts and beliefs
✔✔How is the Confirmation Bias or Velcro/ Teflon Effect fought? - ✔✔-Distance yourself
from your thought, write it down
-Ask fair questions to gather evidence for or against your thoughts
-Consult with others
✔✔What are the key principles of Problem Solving? - ✔✔-Slow down: For problems that
do not require quick solutions
-Identify the causes: Use the Critical Questions to identify causes that you initially
missed
-Avoid the Confirmation Bias or Velcro/ Teflon Effect: Interferes w/ accuracy, so work
around it
-Mental Agility: primary target of Problem Solving
✔✔What is accomplished by applying problem solving? - ✔✔Problem Solving enhances
your Mental Agility so that you can think flexibly and accurately about what caused the
problem. By increasing your ability to see problems accurately, you will improve your
Problem Solving.
✔✔What is Put it in Perspective (PIIP)? - ✔✔To lower anxiety so that you can
accurately assess the situation and deal with it. It is not to pretend "all is well" to deny
real problems, or take away axiety completely.
✔✔What is catastrophizing? - ✔✔1. when you waste critical energy ruminating about
the irrational worst case outcomes of a situation
2. It's not the same as identifying the worst case and contingency planning. Contingency
Planning is productive
3. It's a slippery slope, downward-spiral thinking
4. Creates high levels of axiety, decreases focus, and increases helplessness
5. Prvents you from taking purposeful action
✔✔How do you Put It In Perspective? - ✔✔1. Describe the Activating Event
2. Capture Worst Case thoughts
3. Generate Best Case thoughts
4. Identify Moset Likely outcomes
5. Develope a plan for dealing with Moset Likely outcomes
QUESTIONS WITH ANSWERS RATED A+
✔✔What is detecting icebergs? - ✔✔Detecting Icebergs is used to identify core beliefs
and core values that fuel what we say to ourselves in the heat of the moment and, at
times, lead to emotions and reactions that are out of proportion.
✔✔What are heat of the moment thoughts? - ✔✔Our internal radio station, they are on
the surface of our awareness and can easily be tuned into
✔✔What is an iceberg belief? - ✔✔Our core values and core beliefs; what we believe to
be true of ourselves, others, and the world
✔✔How do we move beyond heat of the moment thoughts to what is beneath? - ✔✔by
asking "WHAT" questions "WHAT" questions tend to work better than "WHY" questions,
as "WHY" questions to tend lead to defensiveness and rationalizations
✔✔What is the goal of the "WHAT" questions? - ✔✔to help you discover what is driving
your emotions and reactions; once you have discovered what is driving your emotions
and reactions you can decide wether the belief is useful/ accurate in this particular
situation
✔✔What are the key princples of Iceberg beliefs? - ✔✔1. Choose the depth-stop when
your beliefs help to explain your consequences
2. Icebergs can create thinking traps- Icebergs beliefs push us into 1 or more thinking
traps
3. What not Why- "what" leads depth "why" leads to defensiveness
4. Self-awareness- a primary target to detect icebergs
✔✔What is problem solving? - ✔✔a tool for identifying the factors that caused the
problem through Critical Questions and evidence
✔✔What are the elements of problem solving? - ✔✔1. Effective problem solving
2. The Confirmation Bias or Velcro/ Teflon Effect
3. Fighting the Confirmation Bias or Velcro/ Teflon Effect
✔✔What are the elements of effective problem solving? - ✔✔1. Focus on thoughts
about why the problem happened
2. Identify the contributing factors that caused the problem through Critical Questions
and evidence
3. Evaluate which factors are controlable
4. Develope solution strategies that will bring about positive change
, ✔✔What is the Confirmation Bias or Velcro/ Teflon Effect? - ✔✔An effect that causes us
to notice the evidence that fits our thoughts and beliefs and to miss the evidence that
contradicts our thoughts and beliefs.
✔✔Why is the Confirmation Bias also called the Velcro/ Teflon Effect? - ✔✔-Velcro- for
evidence that matches our thoughts and beliefs
-Teflon- for evidence that contradicts our thoughts and beliefs
✔✔How is the Confirmation Bias or Velcro/ Teflon Effect fought? - ✔✔-Distance yourself
from your thought, write it down
-Ask fair questions to gather evidence for or against your thoughts
-Consult with others
✔✔What are the key principles of Problem Solving? - ✔✔-Slow down: For problems that
do not require quick solutions
-Identify the causes: Use the Critical Questions to identify causes that you initially
missed
-Avoid the Confirmation Bias or Velcro/ Teflon Effect: Interferes w/ accuracy, so work
around it
-Mental Agility: primary target of Problem Solving
✔✔What is accomplished by applying problem solving? - ✔✔Problem Solving enhances
your Mental Agility so that you can think flexibly and accurately about what caused the
problem. By increasing your ability to see problems accurately, you will improve your
Problem Solving.
✔✔What is Put it in Perspective (PIIP)? - ✔✔To lower anxiety so that you can
accurately assess the situation and deal with it. It is not to pretend "all is well" to deny
real problems, or take away axiety completely.
✔✔What is catastrophizing? - ✔✔1. when you waste critical energy ruminating about
the irrational worst case outcomes of a situation
2. It's not the same as identifying the worst case and contingency planning. Contingency
Planning is productive
3. It's a slippery slope, downward-spiral thinking
4. Creates high levels of axiety, decreases focus, and increases helplessness
5. Prvents you from taking purposeful action
✔✔How do you Put It In Perspective? - ✔✔1. Describe the Activating Event
2. Capture Worst Case thoughts
3. Generate Best Case thoughts
4. Identify Moset Likely outcomes
5. Develope a plan for dealing with Moset Likely outcomes
