Final exam bus 102 Questions And Answers Graded A+
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1. system interconnected and coordinated set of elements and processes that converts
inputs to desired outputs
2. value chain all the elements and proceses that add value as raw materials are transformed
into the final products madd available to the ultimate customer
3. outsourcing contracting out certain business functions or operations to other companies
4. value webs multidimensional networks of suppliers and outsourcing partners
5. offshoring transferring a part or all of a business function to a facility in another country
6. supply chain set of connected systems that coordinates the flow of goods and materials from
suppliers all the way through to final customers
7. supply chain the business procedures, policies, and computer systems that integrate the vari-
management ous elements of the supply chain into a cohesive system
8. inventory goods and materials kept in stock for production or sale
9. inventory control determining the right quantities of supplies and products to have on hand and
tracking where those items are
10. procurement acquistion of the raw materials, parts, components, supplies, and finished prod-
ucts required to produce goods and services
11. production and overseeing all the activities involved in producing goods and services
operations man-
aagement
12. productivity efficiency with which an organization can convert inputs to outputs
13. mass production the creation of identical goods or services, usually in large quantities
14. the creation of a unique good or service for each customer
, Final exam bus 102 Questions And Answers Graded A+
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customized pro-
duction
15. mass customiza- manufacturing approach in which part of the product is mass produced and the
tion remaining features are customized for each buyer
16. capacity plan- establishing the overall level of resources needed to meet customer demand
ning
17. critical path in a PERT network diagram, the sequence of operations that requires the longest
time to compete
18. scalability potential to increase production by expanding or replicating its initial production
capacity
19. quality degree to which a product or process meets reasonable or agreed upon expec-
tations
20. quality control measuring quality against established standards after the goods and services has
been produced and weeding out any defective products
21. quality reassur- a more comprehensive approach of companywide policies practices and proce-
ance dures to ensure that every product meets quality standards
22. statistical the use of random sampling and tools such as control charts to monitor the
process control production process
23. six stigma a rigorous quality management program that strives the eliminate deviations
between the actual and desired performance of a business system
24. ISO 9000 a globally recognized family of standards for quality management systems
25. motivation combination of forces that move individuals to take certain actions and avoid other
actions
, Final exam bus 102 Questions And Answers Graded A+
Study online at https://quizlet.com/_h66s2a
26. engagement an employees rational and emotional commitment to his or her work
27. scientific man- a management approach designed to improve employees efficiency by scientifi-
agement cally studying their work
28. hawthorne effect supposed effect of organizational research, in which employees change their
behavior because they are being studied and given special treatment; the validity
of the effect is uncertain and the hawthorne studies were richer and more
influentical than this simple oitcome would suggest
29. maslows hierar- model in which humans needs are arranged in a hierarchy with the most basic
chy needs at the bottom and the more advanced needs toward the top
30. theory X managerial assumption that employees are irresponsible unambitious and dislike
work and that managers must force control or threats to motivate them
31. theory Y managerial assumptions that employees enjoy meaningful work, are naturally
committed to certain goals, are capable of creativity and seek out responsibility
under the right conditions
32. herzberg's two a model that divides motivational forces into satisfiers (motivators) and dissatis-
factor theory fiers (hygiene factors)
33. three needs the- david mcClelland's model of motivation that highlights the needs for power
ory affilation and achievement
34. expectancy theo- idea that the effort employees put into their work depends on expectations
ry about their own ability to perform, expectations about likely rewards, and the
attractivness of those rewards
35. equity theory idea that employees base their level of satisfaction on the ratio of their inputs to
the job and the outputs or rewards they receive from it
36.
Study online at https://quizlet.com/_h66s2a
1. system interconnected and coordinated set of elements and processes that converts
inputs to desired outputs
2. value chain all the elements and proceses that add value as raw materials are transformed
into the final products madd available to the ultimate customer
3. outsourcing contracting out certain business functions or operations to other companies
4. value webs multidimensional networks of suppliers and outsourcing partners
5. offshoring transferring a part or all of a business function to a facility in another country
6. supply chain set of connected systems that coordinates the flow of goods and materials from
suppliers all the way through to final customers
7. supply chain the business procedures, policies, and computer systems that integrate the vari-
management ous elements of the supply chain into a cohesive system
8. inventory goods and materials kept in stock for production or sale
9. inventory control determining the right quantities of supplies and products to have on hand and
tracking where those items are
10. procurement acquistion of the raw materials, parts, components, supplies, and finished prod-
ucts required to produce goods and services
11. production and overseeing all the activities involved in producing goods and services
operations man-
aagement
12. productivity efficiency with which an organization can convert inputs to outputs
13. mass production the creation of identical goods or services, usually in large quantities
14. the creation of a unique good or service for each customer
, Final exam bus 102 Questions And Answers Graded A+
Study online at https://quizlet.com/_h66s2a
customized pro-
duction
15. mass customiza- manufacturing approach in which part of the product is mass produced and the
tion remaining features are customized for each buyer
16. capacity plan- establishing the overall level of resources needed to meet customer demand
ning
17. critical path in a PERT network diagram, the sequence of operations that requires the longest
time to compete
18. scalability potential to increase production by expanding or replicating its initial production
capacity
19. quality degree to which a product or process meets reasonable or agreed upon expec-
tations
20. quality control measuring quality against established standards after the goods and services has
been produced and weeding out any defective products
21. quality reassur- a more comprehensive approach of companywide policies practices and proce-
ance dures to ensure that every product meets quality standards
22. statistical the use of random sampling and tools such as control charts to monitor the
process control production process
23. six stigma a rigorous quality management program that strives the eliminate deviations
between the actual and desired performance of a business system
24. ISO 9000 a globally recognized family of standards for quality management systems
25. motivation combination of forces that move individuals to take certain actions and avoid other
actions
, Final exam bus 102 Questions And Answers Graded A+
Study online at https://quizlet.com/_h66s2a
26. engagement an employees rational and emotional commitment to his or her work
27. scientific man- a management approach designed to improve employees efficiency by scientifi-
agement cally studying their work
28. hawthorne effect supposed effect of organizational research, in which employees change their
behavior because they are being studied and given special treatment; the validity
of the effect is uncertain and the hawthorne studies were richer and more
influentical than this simple oitcome would suggest
29. maslows hierar- model in which humans needs are arranged in a hierarchy with the most basic
chy needs at the bottom and the more advanced needs toward the top
30. theory X managerial assumption that employees are irresponsible unambitious and dislike
work and that managers must force control or threats to motivate them
31. theory Y managerial assumptions that employees enjoy meaningful work, are naturally
committed to certain goals, are capable of creativity and seek out responsibility
under the right conditions
32. herzberg's two a model that divides motivational forces into satisfiers (motivators) and dissatis-
factor theory fiers (hygiene factors)
33. three needs the- david mcClelland's model of motivation that highlights the needs for power
ory affilation and achievement
34. expectancy theo- idea that the effort employees put into their work depends on expectations
ry about their own ability to perform, expectations about likely rewards, and the
attractivness of those rewards
35. equity theory idea that employees base their level of satisfaction on the ratio of their inputs to
the job and the outputs or rewards they receive from it
36.
