NPLQ Course/ Key Questions with 100% Correct
Answers.
Terms in this set (302)
What is accountability for a Making sure you always follow your training in the event
lifeguard? of an emergency so that you have nothing to worry
about in the investigation
Take care of themselves and others
Contribute to safety arrangements
and the
According the Health and development of the PSOP
Safety Act 1974, what must
Co-Operate with colleagues
a lifeguard do?
Notify your manager if of any
situation that represents a danger
According the Health and Protect the safety and welfare of members of the public and
Safety Act 1974, what must employees
an employer do?
Provide good information, instruction and training to enable
employees to work safely
Regularly carry out risk assesments in the workplace Develop
PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
Smile
Eye contact
Be fair but firm
How should you act when
Give reasons for any decisions made
speaking to a customer?
Don't display anger
Never intimidate customers
Remain calm
,What does COSHH stand for? Control Of Substances Hazardous to Health
What is COSHH? The regulation that requires employers to control substances that
are hazardous to health (chemicals, cleaning chemicals)
What does REACH stand for? Registration Evaluation Authorisation and restriction of
CHemicals
How do you recognise a Red circle with Red diagonal line going through, white background
prohibited sign?
How do you recognise a Yellow triangle, Black outline
Warning sign?
How do you recognise a Blue circle
mandatory sign?
How do you recognise an ALWAYS green and white
emergency escape or first
aid sign?
What does the prohibition This shows behaviour likely to increase or cause danger
sign signify?
What does the Warning sign This gives warning of a hazard or danger
signify?
What does a mandatory sign This prescribes specific behavior that MUST happen
signify?
What does the emergency This shows the position of emergency exits, first aid or rescue
escape or first aid sign facilities
signify?
They safeguard lives
They give peace of mind
What should the customer's They are professional and can be relied on
perceptions of a lifeguard They offer excellent customer service
be? They represent the centre
They are friendly
The can advise swimmers
,How should you deal with Listen carefully WITHOUT INTERRUPTION to get the full
complaints? details
Ask questions to get more info
Recap issue to show you have listened and understand
situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for? Normal Operating Procedures/Plan
What will the employer have Rules of the facility
set out in the NOP? Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in Understand and apply the rules of your pool in accordance with
relation to the NOP? your training
Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your
employer
What does PSOP stand for? Pool Safety Operating Procedures
What will your employer do They will provide you with a full and thorough induction in
in relation to the the PSOP at the start of your employment
PSOP?
What will an induction cover? Basic Health and Safety information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for? Emergency Action Plan
,
Answers.
Terms in this set (302)
What is accountability for a Making sure you always follow your training in the event
lifeguard? of an emergency so that you have nothing to worry
about in the investigation
Take care of themselves and others
Contribute to safety arrangements
and the
According the Health and development of the PSOP
Safety Act 1974, what must
Co-Operate with colleagues
a lifeguard do?
Notify your manager if of any
situation that represents a danger
According the Health and Protect the safety and welfare of members of the public and
Safety Act 1974, what must employees
an employer do?
Provide good information, instruction and training to enable
employees to work safely
Regularly carry out risk assesments in the workplace Develop
PSOP and make sure all employees understand them
Provide and maintain safe and healthy working conditions
Smile
Eye contact
Be fair but firm
How should you act when
Give reasons for any decisions made
speaking to a customer?
Don't display anger
Never intimidate customers
Remain calm
,What does COSHH stand for? Control Of Substances Hazardous to Health
What is COSHH? The regulation that requires employers to control substances that
are hazardous to health (chemicals, cleaning chemicals)
What does REACH stand for? Registration Evaluation Authorisation and restriction of
CHemicals
How do you recognise a Red circle with Red diagonal line going through, white background
prohibited sign?
How do you recognise a Yellow triangle, Black outline
Warning sign?
How do you recognise a Blue circle
mandatory sign?
How do you recognise an ALWAYS green and white
emergency escape or first
aid sign?
What does the prohibition This shows behaviour likely to increase or cause danger
sign signify?
What does the Warning sign This gives warning of a hazard or danger
signify?
What does a mandatory sign This prescribes specific behavior that MUST happen
signify?
What does the emergency This shows the position of emergency exits, first aid or rescue
escape or first aid sign facilities
signify?
They safeguard lives
They give peace of mind
What should the customer's They are professional and can be relied on
perceptions of a lifeguard They offer excellent customer service
be? They represent the centre
They are friendly
The can advise swimmers
,How should you deal with Listen carefully WITHOUT INTERRUPTION to get the full
complaints? details
Ask questions to get more info
Recap issue to show you have listened and understand
situation
Apologise without laying blame on anyone
Explain the action you will take
What does NOP stand for? Normal Operating Procedures/Plan
What will the employer have Rules of the facility
set out in the NOP? Safety Signs
Poolside rules
Access (communication) control
Under 8 admission policy (adult to child supervision ration)
Photography policy
What is a lifeguard's role in Understand and apply the rules of your pool in accordance with
relation to the NOP? your training
Communicate with the pool users to ensure their safety
Understand and follow communication systems set by your
employer
What does PSOP stand for? Pool Safety Operating Procedures
What will your employer do They will provide you with a full and thorough induction in
in relation to the the PSOP at the start of your employment
PSOP?
What will an induction cover? Basic Health and Safety information
Employment information
Staffing arrangements
NOP
EAP
Facility operations
What doe EAP stand for? Emergency Action Plan
,
