Genesys Cloud CX: Implementation (LEARNING CHECKS) Answered
2025!!
Correct
1. False True/False: With a Genesys Cloud CX Collaborate license, the users in
your orga- nization can make and receive customer calls.
2. False True/False: Users wishing to utilize Genesys Cloud CX Contact Center
components can choose to simplify processing by bypassing deployment
of Genesys Cloud CX Collaborate and Communicate components.
3. Update
contact info Every user of Genesys Cloud CX has access to: (Select all that apply)
Update location
Update contact
info Update
location Manage
4. Text Chat permissions
Video Assign roles
Chat
Content
Manage- ment What features are available with Genesys Cloud CX Collaborate? (Select
Directory four an- swers.)
Text Chat
Video Chat
Inbound and Outbound Calls
Content Management
Directory
5. Global Settings You can enable the location detection setting of the contact center from
the
container.
People & Permission
Global Settings
Integration
Directory
6. Organization ID and Region
1/
7
, Genesys Cloud CX: Implementation (LEARNING CHECKS) Answered
2025!!
Correct
When you contact
Genesys Cloud CX
Support team, you will
need
contact center.
2/
7
2025!!
Correct
1. False True/False: With a Genesys Cloud CX Collaborate license, the users in
your orga- nization can make and receive customer calls.
2. False True/False: Users wishing to utilize Genesys Cloud CX Contact Center
components can choose to simplify processing by bypassing deployment
of Genesys Cloud CX Collaborate and Communicate components.
3. Update
contact info Every user of Genesys Cloud CX has access to: (Select all that apply)
Update location
Update contact
info Update
location Manage
4. Text Chat permissions
Video Assign roles
Chat
Content
Manage- ment What features are available with Genesys Cloud CX Collaborate? (Select
Directory four an- swers.)
Text Chat
Video Chat
Inbound and Outbound Calls
Content Management
Directory
5. Global Settings You can enable the location detection setting of the contact center from
the
container.
People & Permission
Global Settings
Integration
Directory
6. Organization ID and Region
1/
7
, Genesys Cloud CX: Implementation (LEARNING CHECKS) Answered
2025!!
Correct
When you contact
Genesys Cloud CX
Support team, you will
need
contact center.
2/
7
