MGMT 3330 chap chap 11 CERTIFICATION GUIDE
FOR 2025/2026 TESTS|MOST COMMON
QUESTIONS WITH CORRECTLY VERIFIED ANSWERS
(LATEST QUIZZES) |ALREADY A+
GRADED|GUARANTEED PASS
human relations - involves the interaction of people within an organization. especially in
areas of of leadership and communication
leading - management function of getting employees to do what you want them to do, by
communicating with, motivating, and disciplining them.
leadership - is the ability of one person to influence others to strive to attain goals or
objectives.
management - requires leadership, but also includes things like planning, organizing,
staffing, controlling.
communication - transferring meaning (ideas/information) from one person to another.
motivation - the inner state that activates a person, includes drives, desires, and motives
why do managers use motivation? - -attract potential employees
-improve performance
-retain good employees
quality circles (QCs) - small, organized work groups that meet periodically to find ways to
improve quality and output. they motivate by getting employees involved.
zero defects approach - getting workers to do their work the "right time the first time"
which will create pride in their work. assumers employees will want to do a good job, and they
will do so if theyre allowed to
job enrichment - emphasizes giving employees greater responsibility and authority over
their jobs as the best way to motivate them. employees are encouraged to learn new and
FOR 2025/2026 TESTS|MOST COMMON
QUESTIONS WITH CORRECTLY VERIFIED ANSWERS
(LATEST QUIZZES) |ALREADY A+
GRADED|GUARANTEED PASS
human relations - involves the interaction of people within an organization. especially in
areas of of leadership and communication
leading - management function of getting employees to do what you want them to do, by
communicating with, motivating, and disciplining them.
leadership - is the ability of one person to influence others to strive to attain goals or
objectives.
management - requires leadership, but also includes things like planning, organizing,
staffing, controlling.
communication - transferring meaning (ideas/information) from one person to another.
motivation - the inner state that activates a person, includes drives, desires, and motives
why do managers use motivation? - -attract potential employees
-improve performance
-retain good employees
quality circles (QCs) - small, organized work groups that meet periodically to find ways to
improve quality and output. they motivate by getting employees involved.
zero defects approach - getting workers to do their work the "right time the first time"
which will create pride in their work. assumers employees will want to do a good job, and they
will do so if theyre allowed to
job enrichment - emphasizes giving employees greater responsibility and authority over
their jobs as the best way to motivate them. employees are encouraged to learn new and
