BIGGBY COFFEE TRAINEE STUDY
GUIDE CORRECT 100%
"P"erc - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
Cultural Values - ANSWERBe Happy-Make Friends-Have Fun-Love People-Drink
Great Coffee
FIFO - ANSWERFirst in, First out; all of our products
Shotpuller's Position Priorities - ANSWER1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - ANSWER19-23 seconds
How long do espresso shots stay good/fresh? - ANSWER30 seconds
p"E"rc - ANSWEREvery customer leaves the store in a better mood than when the
customer arrived.
pe"R"c - ANSWERRecognize each customer as an individual.
per"C" - ANSWERConsistently produce a high quality beverage.
Mission Statement - ANSWERCreate one new BIGGBY COFFEE fanatic per day,
per store, who will actively promote us to others.
Ingredients in the Americano-what does it taste like? - ANSWER3/4 Hot water and
espresso; Brewed coffee
How often should coffee be check and what temperature should it be? -
ANSWEREvery 3 hours and 165*F
What is a Cafe Au Lait? - ANSWER1/2 cup French Roast and velvetized milk
What is Fair Trade Coffee? What kinds do we have? - ANSWERFarmers who are
organized as co-ops are paid fairly for their beans. Black&Tan, French Roast, &
Rwanda.
How many days out is the use by date for food ingredients? (i.e. turkey) - ANSWER7
days, including today (+6 days) unless frozen, in which case 6 days (+5 days)
including the date thawed.
How to make a Bragel? - ANSWERI know how to make a Bragel.
GUIDE CORRECT 100%
"P"erc - ANSWERPerception by customers that we respect their time and move
them as quickly as possible.
Cultural Values - ANSWERBe Happy-Make Friends-Have Fun-Love People-Drink
Great Coffee
FIFO - ANSWERFirst in, First out; all of our products
Shotpuller's Position Priorities - ANSWER1. Pull Shots and Set up Drinks
2. Brew Coffee
3. Run Laps/Maintain Facility
How many seconds do shots take to pull? - ANSWER19-23 seconds
How long do espresso shots stay good/fresh? - ANSWER30 seconds
p"E"rc - ANSWEREvery customer leaves the store in a better mood than when the
customer arrived.
pe"R"c - ANSWERRecognize each customer as an individual.
per"C" - ANSWERConsistently produce a high quality beverage.
Mission Statement - ANSWERCreate one new BIGGBY COFFEE fanatic per day,
per store, who will actively promote us to others.
Ingredients in the Americano-what does it taste like? - ANSWER3/4 Hot water and
espresso; Brewed coffee
How often should coffee be check and what temperature should it be? -
ANSWEREvery 3 hours and 165*F
What is a Cafe Au Lait? - ANSWER1/2 cup French Roast and velvetized milk
What is Fair Trade Coffee? What kinds do we have? - ANSWERFarmers who are
organized as co-ops are paid fairly for their beans. Black&Tan, French Roast, &
Rwanda.
How many days out is the use by date for food ingredients? (i.e. turkey) - ANSWER7
days, including today (+6 days) unless frozen, in which case 6 days (+5 days)
including the date thawed.
How to make a Bragel? - ANSWERI know how to make a Bragel.
