BIGGBY TRAINING TEST QUESTIONS
& ANSWERS 100% CORRECT!!
Select the correct version of P of PERC - ANSWERPerception by customers that we
respect their time and move them as quickly as possible.
Select the correct version of E of PERC - ANSWEREvery customer leave the store
in a better mood than when the customer arrived.
Select the correct version of R of PERC - ANSWERRecognize each customer as an
individual.
Select the correct version of C of PERC - ANSWERConsistently produce a high
quality beverage
Select the correct version of the mission statement - ANSWERCreate on new
BIGGBY COFFEEE fanatic per say, per store, who will actively promote us to others.
What does FIFO stand for? Which products do we use FIFO on - ANSWERFirst in,
First out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - ANSWER150/200 ppm and above; 1 minute
What is the Five minute rule - ANSWERAll equipment and products must be
available five minutes
before open, and until five minutes after close
Which pair of procedures more directly affect P of PERC - ANSWERGreet
customers within 3 steps of the door; Thank customers for their patience when
service is slow
Which pair of procedure most directly affect E of PERC - ANSWERRun laps every
15 minutes; Engage customers with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - ANSWERLearn
customers' names, drinks, and stories; Make suggestions to customers who don't
know what to order
Which pair of procedures most directly affect C of PERC - ANSWERNever serve
lattes with more than 1/2" of foam; Use exact measurements when preparing drinks -
don't guess
Select the correct version of our Cultural Values - ANSWERMake friends. Have fun.
Be yourself. Share great coffee.
, Which of the following appearance and uniform policies are NOT related to safety or
sanitation - ANSWEROur tattoo and hair color policy
How and why do we wear an apron - ANSWERWorn over the neck and tied
securely; It is a barrier that protects the food and equipment from any germs that
may be on our clothing
When a customer orders an iced coffee, the inside the store Cashier must ask if they
want room for cream and sugar - ANSWERFalse
Define the term fair trade coffee, and which of our coffees are fair traide -
ANSWERFarmers organize as cooperatives are paid fairly for their beans, French
Roast
Define the term 'organic coffee' and which of our coffees are organic? -
ANSWERCoffee that is grown without pesticides; French Roast
What are the two biggest enemies of coffee - ANSWERMoisture and Air
You can save time during the morning rush by grinding the coffee ahead of time -
ANSWERFalse
What is the roast for BIGGBY best blend - ANSWERMedium Dark
What is the roast for our espresso blend - ANSWERMedium dark
What is the roast for our French Roast - ANSWERDark
Which of the following statements is true about our flavored coffee - ANSWERAll of
the above are true
Select the statement describing the benefits of staying in position and attending to
your priorities - ANSWERThese statements are all true
Select the correct version of the shotpullers first position priority - ANSWERPull
shots and set up drinks
Select the correct version of the shot pullers second priority - ANSWERComplete
and serve toasted food, including bragels
Select the correct version of the shotpullers third position priority - ANSWERBrew
Coffee and run laps
What does the shotpuller tell the milksteamer when the drink setup is complete -
ANSWER"All set"
What drink should be prepared if a customer orders a large hot chocolate -
ANSWER24 oz. Cocoa Carmella
& ANSWERS 100% CORRECT!!
Select the correct version of P of PERC - ANSWERPerception by customers that we
respect their time and move them as quickly as possible.
Select the correct version of E of PERC - ANSWEREvery customer leave the store
in a better mood than when the customer arrived.
Select the correct version of R of PERC - ANSWERRecognize each customer as an
individual.
Select the correct version of C of PERC - ANSWERConsistently produce a high
quality beverage
Select the correct version of the mission statement - ANSWERCreate on new
BIGGBY COFFEEE fanatic per say, per store, who will actively promote us to others.
What does FIFO stand for? Which products do we use FIFO on - ANSWERFirst in,
First out; all of our products
What concentration should the sanitizer solution be (in ppm) and how long should
dishes be submerged - ANSWER150/200 ppm and above; 1 minute
What is the Five minute rule - ANSWERAll equipment and products must be
available five minutes
before open, and until five minutes after close
Which pair of procedures more directly affect P of PERC - ANSWERGreet
customers within 3 steps of the door; Thank customers for their patience when
service is slow
Which pair of procedure most directly affect E of PERC - ANSWERRun laps every
15 minutes; Engage customers with energy, excitement, and enthusiasm
Which pair of procedures most directly affect R of PERC - ANSWERLearn
customers' names, drinks, and stories; Make suggestions to customers who don't
know what to order
Which pair of procedures most directly affect C of PERC - ANSWERNever serve
lattes with more than 1/2" of foam; Use exact measurements when preparing drinks -
don't guess
Select the correct version of our Cultural Values - ANSWERMake friends. Have fun.
Be yourself. Share great coffee.
, Which of the following appearance and uniform policies are NOT related to safety or
sanitation - ANSWEROur tattoo and hair color policy
How and why do we wear an apron - ANSWERWorn over the neck and tied
securely; It is a barrier that protects the food and equipment from any germs that
may be on our clothing
When a customer orders an iced coffee, the inside the store Cashier must ask if they
want room for cream and sugar - ANSWERFalse
Define the term fair trade coffee, and which of our coffees are fair traide -
ANSWERFarmers organize as cooperatives are paid fairly for their beans, French
Roast
Define the term 'organic coffee' and which of our coffees are organic? -
ANSWERCoffee that is grown without pesticides; French Roast
What are the two biggest enemies of coffee - ANSWERMoisture and Air
You can save time during the morning rush by grinding the coffee ahead of time -
ANSWERFalse
What is the roast for BIGGBY best blend - ANSWERMedium Dark
What is the roast for our espresso blend - ANSWERMedium dark
What is the roast for our French Roast - ANSWERDark
Which of the following statements is true about our flavored coffee - ANSWERAll of
the above are true
Select the statement describing the benefits of staying in position and attending to
your priorities - ANSWERThese statements are all true
Select the correct version of the shotpullers first position priority - ANSWERPull
shots and set up drinks
Select the correct version of the shot pullers second priority - ANSWERComplete
and serve toasted food, including bragels
Select the correct version of the shotpullers third position priority - ANSWERBrew
Coffee and run laps
What does the shotpuller tell the milksteamer when the drink setup is complete -
ANSWER"All set"
What drink should be prepared if a customer orders a large hot chocolate -
ANSWER24 oz. Cocoa Carmella
