Mopar Exam Prep Questions With All
Solved Solutions.
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep Cherokee,
but wants to split up her payments. Which financing option is available to her? - Answer
DrivePlus Mastercard
What is the best way to initiate an accessories sale to a Gladiator customer? - Answer Ask the
customer questions to understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and recommend products that fit
his or her needs? - Answer Ask the right questions.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? - Answer So, how will you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you suggest
accessories that might be useful to him. However, he makes it clear that he's not interested at
this time. Which best practice should you employ next? - Answer Follow up the day after
delivery, and again a few months later and ask if there is anything you can do to make his
ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? - Answer Likes the latest and
greatest technology
Which can you use to show the off-road personalization options that could benefit a Jeep
Gladiator buyer? - Answer Dream Card
What accessory is typically associated with the performance customer lifestyle? - Answer Cold
air intake kit
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - Answer Fall silent and wait for the customer to explain his
or her rationale.
Solved Solutions.
Jill wants to add a roof rack and roof-mount cargo basket and net to her existing Jeep Cherokee,
but wants to split up her payments. Which financing option is available to her? - Answer
DrivePlus Mastercard
What is the best way to initiate an accessories sale to a Gladiator customer? - Answer Ask the
customer questions to understand their interests, wants and needs.
What can you do to better understand a customer's lifestyle and recommend products that fit
his or her needs? - Answer Ask the right questions.
Which question would you use to find out more about the lifestyle of a Chrysler Pacifica
customer? - Answer So, how will you be using your Pacifica?
Jim just bought his first Ram 1500. After picking up on clues about his lifestyle, you suggest
accessories that might be useful to him. However, he makes it clear that he's not interested at
this time. Which best practice should you employ next? - Answer Follow up the day after
delivery, and again a few months later and ask if there is anything you can do to make his
ownership more enjoyable.
Which does NOT indicate an off-road lifestyle for a customer? - Answer Likes the latest and
greatest technology
Which can you use to show the off-road personalization options that could benefit a Jeep
Gladiator buyer? - Answer Dream Card
What accessory is typically associated with the performance customer lifestyle? - Answer Cold
air intake kit
When a customer says they are not interested in accessorizing their vehicle, which can
sometimes be the best response? - Answer Fall silent and wait for the customer to explain his
or her rationale.
