BOMI - FM FUNDAMENTALS EXAM
WITH CORRECT SOLUTIONS
quality assessment - ANSWER-Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER-coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER-improve the
work environment
three dimensions of quality - ANSWER-input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER-25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER-strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - ANSWER-quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER-coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - ANSWER-participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - ANSWER-improve the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? - ANSWER-
input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER-25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER-strategic planning
,In most companies, how are facilities departments viewed? - ANSWER-as overhead
What is the most expensive element of most office and other white-collar workplaces? -
ANSWER-people
How can facilities management successfully affect the corporate mission? - ANSWER-
by linking asset planning to corporate goals
Define property management - ANSWER-The process of maintaining and creating
value in real property consistent with the owner's objectives and in compliance with the
highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - ANSWER-Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by the
owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER-The facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER-A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The building
does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER-strategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER-devising a good strategy
Define a program. - ANSWER-any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER-a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER-facilities
What is situational analysis? - ANSWER-capturing information about each external
element that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - ANSWER-projects that create assets
with lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - ANSWER-lease management
What are some tactical activities associated with a strategic function? - ANSWER-
construction project management; alteration, renovation, and workplace installation; and
workplace planning, allocation, and management
What are the two types of tactical activities? - ANSWER-Processes and procedures
What is the work reception center used for? - ANSWER-it is the core of the tactical
facilities function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - ANSWER-when a service
request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- ANSWER-the customers
In the tactical sense, when does service delivery begin? - ANSWER-when the customer
makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - ANSWER-efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - ANSWER-effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - ANSWER-responsiveness
The most common form of financial evaluation involves measuring what? - ANSWER-
actual expenses against the allocated operating budget
What is the greatest value of benchmarking? - ANSWER-to compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - ANSWER-downtime for change and reconfiguration, float or swing space,
and storage areas
WITH CORRECT SOLUTIONS
quality assessment - ANSWER-Facilities management responsibilities such as
evaluating the effectiveness of service, benchmarking, management of audits, and
development of innovative improvements
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER-coordination across traditionally separate disciplinary lines
How can a facilities manager best improve worker productivity - ANSWER-improve the
work environment
three dimensions of quality - ANSWER-input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER-25%
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER-strategic planning
Facilities management responsibilities such as evaluating the effectiveness of service,
benchmarking, management of audits, and development of innovative improvements
are all part of what function? - ANSWER-quality assessment
What professional aspect of facilities management distinguishes it from related
professions? - ANSWER-coordination across traditionally separate disciplinary lines
What is the best way for a facilities manager to become more proactive and avoid crisis
management? - ANSWER-participate in discussions of the central management issues
How can a facilities manager best improve worker productivity? - ANSWER-improve the
work environment
According to TQM/CQI literature, what are the three dimensions of quality? - ANSWER-
input, process, and output
What percent of a company's capital assets does the average facilities department
manage? - ANSWER-25 percent
What do facilities managers engage in to anticipate and respond appropriately to
current and future business trends? - ANSWER-strategic planning
,In most companies, how are facilities departments viewed? - ANSWER-as overhead
What is the most expensive element of most office and other white-collar workplaces? -
ANSWER-people
How can facilities management successfully affect the corporate mission? - ANSWER-
by linking asset planning to corporate goals
Define property management - ANSWER-The process of maintaining and creating
value in real property consistent with the owner's objectives and in compliance with the
highest standard of professional ethics. In real estate, the process of profitable
operation and management of owned, leased, or subleased real property for a building
owner, developer, or land lord.
Define asset management - ANSWER-Asset management: Maximizing value to a
portfolio of properties from acquisition to disposition within the objectives defined by the
owner. Asset management uses strategic planning, investment analysis, and the
positioning of a property in the market place.
Facility management, or inside-out view? - ANSWER-The facility manager looks from
inside the business out to the external environment of economic forces, the
marketplace, corporate competition, etc., through the eyes of a manager of a given
business. A facility is a tool that enables the company to survive and prosper in its
external environment.
Real property, or outside-in view? - ANSWER-A real estate organization views the
facility as a building, a commercial property designed to produce revenue. The building
does not support the real property business; it is the business.
What do all facilities management functions have aspects of? - ANSWER-strategy and
tactics
What facilities activity usually produces the best overall financial and qualitative
performance? - ANSWER-devising a good strategy
Define a program. - ANSWER-any kind of work activities that the facilities manager
wants specifically to manage and track on an ongoing basis
Define a project. - ANSWER-a set of tasks related to the achievement of a specific
objective
Behind personnel, what is the second largest expense on company ledgers? -
ANSWER-facilities
What is situational analysis? - ANSWER-capturing information about each external
element that can have an influence on the facilities department in the coming year
, What is the definition of a capitalized project? - ANSWER-projects that create assets
with lasting value
What is the strategy that enables facilities managers to accommodate rapid changes in
space needs? - ANSWER-lease management
What are some tactical activities associated with a strategic function? - ANSWER-
construction project management; alteration, renovation, and workplace installation; and
workplace planning, allocation, and management
What are the two types of tactical activities? - ANSWER-Processes and procedures
What is the work reception center used for? - ANSWER-it is the core of the tactical
facilities function and the place customers contact when they need a facilities service
What defines a service request classified as project work? - ANSWER-when a service
request involves multiple trades or skill, changes in the form or
Who are the individuals most qualified to determine if you are providing quality service?
- ANSWER-the customers
In the tactical sense, when does service delivery begin? - ANSWER-when the customer
makes a request
Evaluating customer service by the dollars or time spent per unit compared with
historical company data, industry standards, or benchmarking partners provides a
measurement of what? - ANSWER-efficiency
Evaluating customer service by how well the organizational objectives were met
provides a measure of what? - ANSWER-effectiveness
Evaluating customer service by the timeliness of the service delivered provides a
measurement of what? - ANSWER-responsiveness
The most common form of financial evaluation involves measuring what? - ANSWER-
actual expenses against the allocated operating budget
What is the greatest value of benchmarking? - ANSWER-to compare performance
indicators
By tracking data over time, you can develop trend analysis of what aspects of space
utilization? - ANSWER-downtime for change and reconfiguration, float or swing space,
and storage areas
