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WGU C215 Study Guide Questions and Correct
Answers/ Latest Update / Already Graded
Total Quality Management (TQM) Philosophy
Ans: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Ans: Basic function of Six Sigma. Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities. Uses both the process variability
and the process specifications to determine whether the process is "capable."
Six Sigma
Ans: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and from
product to service.
Design Capacity
Ans: The theoretical maximum output of a system in a given period under ideal
conditions.
Effective Capacity
© 2025/ 2026 | ® All rights reserved
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Ans: The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis
Ans: proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes
Ans: A type of process used to produce a large volume of a standardized
product.
Batch Processes
Ans: A type of process used to produce a small quantity of products in groups
or batches based on customer orders or specifications.
Project Processes
Ans: A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes
Ans: A type of process that operates continually to produce a high volume of a
fully standardized product.
Bottleneck
Ans: Longest task in the process.
Flexible Manufacturing System (FMS)
© 2025/ 2026 | ® All rights reserved
WGU C215 Study Guide Questions and Correct
Answers/ Latest Update / Already Graded
Total Quality Management (TQM) Philosophy
Ans: 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk)
Ans: Basic function of Six Sigma. Measures the process potential and
performance of processes. The higher the range of Cpk, the improved is the
ability of the process to complete its necessities. Uses both the process variability
and the process specifications to determine whether the process is "capable."
Six Sigma
Ans: A disciplined, data-driven approach and methodology for eliminating
defects (driving toward six standard deviations between the mean and the nearest
specification limit) in any process - from manufacturing to transactional and from
product to service.
Design Capacity
Ans: The theoretical maximum output of a system in a given period under ideal
conditions.
Effective Capacity
© 2025/ 2026 | ® All rights reserved
, 2 | Page
Ans: The capacity a firm expects to achieve given its current operating
constraints.
Location Analysis
Ans: proximity to customers, transportation, source of labor, community
attitude, proximity to suppliers, and many other factors.
Line Processes
Ans: A type of process used to produce a large volume of a standardized
product.
Batch Processes
Ans: A type of process used to produce a small quantity of products in groups
or batches based on customer orders or specifications.
Project Processes
Ans: A type of process used to make a one-at-a-time product exactly to
customer specifications.
Continuous Processes
Ans: A type of process that operates continually to produce a high volume of a
fully standardized product.
Bottleneck
Ans: Longest task in the process.
Flexible Manufacturing System (FMS)
© 2025/ 2026 | ® All rights reserved
