APCO Telecommunicator Test / Study Guide Actual Questions and
Answers (A+ Guide Solution) Newest 2025/2026
Terms in this set (99)
The term PSAP stands for Public
Safety Access Point
False, Public Safety Answering Point
Professionalism is defined by who
you are, what you do, and how
others perceive you
True
Ethics involves an individuals
personal, professional, and
organizational rules of conduct
True
The three primary fields of public False, They are Law Enforcement, Fire
safety communications are law Services, and EMS (Emergency
enforcement, fire service, and
Medical Services)
emergency management
The term vital services defines the True
primary functions or tasks of public
safety communications systems
Telephone books, maps, and cross
reference directories are examples
of PSAP informational resources
True
False, A policy is a guide to thinking and a
procedure is a guide to action
A policy is a guide to action and a
procedure is a guide to thinking
, False
All non verbal communication
requires face to face
communication
A question that can't be True
answered yes or no is an open
ended question
Restating a speakers main points False
in your own words is applying
the active listening technique
Repeating in a short declarative False
statement the emotions or
feelings the speaker is
communicating is applying the
active listening technique of
paraphrasing
False, An observation is based on facts
An observation is based on
and an inference is based on
assumptions and an inference is
assumptions
based on facts.
True
Good customer service means
treating callers with dilligence,
consideration, and respect
Emergency calls only come in False
on emergency lines
False
Giving legal advice and/or
personal opinions is part of a
telecommunicators job
False
It's okay for a telecommunicator
to rely on memory during info
gathering
True
An accurate description of
weapons is critical info for
response units
The ALI is the calling party's False, ALI is location and ANI is number
telephone number and the ANI
is the calling party's address and
dispatch info.
E911 systems enhance basic 911 True
systems by automatically
providing the callers telephone
number and physical address
Answers (A+ Guide Solution) Newest 2025/2026
Terms in this set (99)
The term PSAP stands for Public
Safety Access Point
False, Public Safety Answering Point
Professionalism is defined by who
you are, what you do, and how
others perceive you
True
Ethics involves an individuals
personal, professional, and
organizational rules of conduct
True
The three primary fields of public False, They are Law Enforcement, Fire
safety communications are law Services, and EMS (Emergency
enforcement, fire service, and
Medical Services)
emergency management
The term vital services defines the True
primary functions or tasks of public
safety communications systems
Telephone books, maps, and cross
reference directories are examples
of PSAP informational resources
True
False, A policy is a guide to thinking and a
procedure is a guide to action
A policy is a guide to action and a
procedure is a guide to thinking
, False
All non verbal communication
requires face to face
communication
A question that can't be True
answered yes or no is an open
ended question
Restating a speakers main points False
in your own words is applying
the active listening technique
Repeating in a short declarative False
statement the emotions or
feelings the speaker is
communicating is applying the
active listening technique of
paraphrasing
False, An observation is based on facts
An observation is based on
and an inference is based on
assumptions and an inference is
assumptions
based on facts.
True
Good customer service means
treating callers with dilligence,
consideration, and respect
Emergency calls only come in False
on emergency lines
False
Giving legal advice and/or
personal opinions is part of a
telecommunicators job
False
It's okay for a telecommunicator
to rely on memory during info
gathering
True
An accurate description of
weapons is critical info for
response units
The ALI is the calling party's False, ALI is location and ANI is number
telephone number and the ANI
is the calling party's address and
dispatch info.
E911 systems enhance basic 911 True
systems by automatically
providing the callers telephone
number and physical address
