HFMA - CERTIFIED REVENUE CYCLE
REPRESENTATIVE PREP QUESTION AND ANSWERS
LATEST VERSION VERIFIED RATIONALE GRADED
A+
Learning Objective 1/2: Discuss the components of the 3 HFMA revenue cycle initiatives collectively called
Healthcare Dollars & Sense. - ansn/a
Learning Objective 2/2: Summarize the best practices for each of the 3 Healthcare Dollars & Sense
Initiatives. - ansn/a
Outside the ED setting, when can you have financial discussions with patients? - ansEither during the
registration or discharge process - as long as the patient flow is not disrupted.
Patient Share:HFMA's patient financial communications best practices specify that patient should be told
about the types of service providers who typically participate in a service. How can you inform patients
about the types of providers offered, and how you discussion the costs of the various services? - ansUpon
request, I must provide a list of service provider types. I must also inform the patient that actual costs
may vary from estimates, depending on the actual services performed or timing issues related to other
payments that may affect their deductible. I should ask patients if they are interested in receiving
information about payment options and/or the provider's financial assistance options.
Prior Balances: How should practices inform patients of prior balances? - ansPractices must have clear
policies about prior balances, and they should make those policies public.
Routine & Complex Scenarios: the best practices specifies that patients should be given the opportunities
to request what to help them with financial discussions? - ansa patient advocate, family member, or other
designee to help them in the discussions.
Routine Activities: Provision of Care: in modern time, why is it so important to ensure patients are
informed of their different coverage options? - ansbecause there are new options for coverage, as the
Affordable Care Act, marketplace insurance, and the expansion of Medicaid offer more options.
Routine Activities: Provision of Care: when having a financial discussion with uninsured ED patients, you
should explain the goal of collecting information to identify payment solutions. What is goal? - ansTo find
payment solutions or financial assistance options that may help them with their financial obligations for
the ED visit.
REPRESENTATIVE PREP QUESTION AND ANSWERS
LATEST VERSION VERIFIED RATIONALE GRADED
A+
Learning Objective 1/2: Discuss the components of the 3 HFMA revenue cycle initiatives collectively called
Healthcare Dollars & Sense. - ansn/a
Learning Objective 2/2: Summarize the best practices for each of the 3 Healthcare Dollars & Sense
Initiatives. - ansn/a
Outside the ED setting, when can you have financial discussions with patients? - ansEither during the
registration or discharge process - as long as the patient flow is not disrupted.
Patient Share:HFMA's patient financial communications best practices specify that patient should be told
about the types of service providers who typically participate in a service. How can you inform patients
about the types of providers offered, and how you discussion the costs of the various services? - ansUpon
request, I must provide a list of service provider types. I must also inform the patient that actual costs
may vary from estimates, depending on the actual services performed or timing issues related to other
payments that may affect their deductible. I should ask patients if they are interested in receiving
information about payment options and/or the provider's financial assistance options.
Prior Balances: How should practices inform patients of prior balances? - ansPractices must have clear
policies about prior balances, and they should make those policies public.
Routine & Complex Scenarios: the best practices specifies that patients should be given the opportunities
to request what to help them with financial discussions? - ansa patient advocate, family member, or other
designee to help them in the discussions.
Routine Activities: Provision of Care: in modern time, why is it so important to ensure patients are
informed of their different coverage options? - ansbecause there are new options for coverage, as the
Affordable Care Act, marketplace insurance, and the expansion of Medicaid offer more options.
Routine Activities: Provision of Care: when having a financial discussion with uninsured ED patients, you
should explain the goal of collecting information to identify payment solutions. What is goal? - ansTo find
payment solutions or financial assistance options that may help them with their financial obligations for
the ED visit.
