Chick-fil-a Certified Trainer Test
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+
What are the core 4? - 🧠ANSWER ✔✔Create eye contact, share a smile,
speak with a friendly tone, and always say, "My Pleasure."
What is second mile service? - 🧠ANSWER ✔✔Offer a warm welcome and a
fond farewell,
Personalize with the guest's name,
Check-in with guests,
and find the "little things" to spread joy.
What is the HEARD model? - 🧠ANSWER ✔✔Hear, Empathize, Apologize,
Resolve, Delight
What is included in a "Table touch"? - 🧠ANSWER ✔✔Provide a clean and
safe experience,
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, refresh beverages,
provide additional extras as needed,
and clear the table.
What is the required internal temperature of chicken to kill bacteria? -
🧠ANSWER ✔✔165 degrees or higher
What is the required temperature of all cold/refrigerated products? -
🧠ANSWER ✔✔40 degrees or below
In general, what are the temperatures safe zones? - 🧠ANSWER ✔✔40
degrees or below for cold products,
140 degrees or higher for hot products.
How long is the hold time on Sandwiches? - 🧠ANSWER ✔✔20 minutes
How long is the hold time on Chicken strips or nuggets? - 🧠ANSWER
✔✔20 minutes, reduced to 5 minutes once boxed.
What is the required temperature for fries? - 🧠ANSWER ✔✔170 or higher
What is the hold time on fries? - 🧠ANSWER ✔✔5 minutes, reduced to 2
minutes once packaged.
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
2025/2026 Exam Questions and Answers
100% Guaranteed Success | Already
Rated A+
What are the core 4? - 🧠ANSWER ✔✔Create eye contact, share a smile,
speak with a friendly tone, and always say, "My Pleasure."
What is second mile service? - 🧠ANSWER ✔✔Offer a warm welcome and a
fond farewell,
Personalize with the guest's name,
Check-in with guests,
and find the "little things" to spread joy.
What is the HEARD model? - 🧠ANSWER ✔✔Hear, Empathize, Apologize,
Resolve, Delight
What is included in a "Table touch"? - 🧠ANSWER ✔✔Provide a clean and
safe experience,
1
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
, refresh beverages,
provide additional extras as needed,
and clear the table.
What is the required internal temperature of chicken to kill bacteria? -
🧠ANSWER ✔✔165 degrees or higher
What is the required temperature of all cold/refrigerated products? -
🧠ANSWER ✔✔40 degrees or below
In general, what are the temperatures safe zones? - 🧠ANSWER ✔✔40
degrees or below for cold products,
140 degrees or higher for hot products.
How long is the hold time on Sandwiches? - 🧠ANSWER ✔✔20 minutes
How long is the hold time on Chicken strips or nuggets? - 🧠ANSWER
✔✔20 minutes, reduced to 5 minutes once boxed.
What is the required temperature for fries? - 🧠ANSWER ✔✔170 or higher
What is the hold time on fries? - 🧠ANSWER ✔✔5 minutes, reduced to 2
minutes once packaged.
2
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
