Development Essentials for Role Development Fifth Edition
by Lucille A. Joel
, 01234561ÿ893556ÿ 94ÿ64 3ÿ9ÿ6ÿ
62664ÿÿ1 4ÿ 56ÿ0
ÿ
6ÿ1
ÿ08
ÿ00 ÿ
!" #$%ÿ&'(#$#'$&)#*+''#*ÿ
ÿ,6ÿ2 4ÿÿ01234561ÿ893556ÿ
-.ÿ01234561ÿ78359:56ÿ;<8=:4>?ÿ@A:4>ÿBC39ÿD3=ÿ9AÿE6ÿ@A46ÿFGH446ÿI.ÿ@<4JCHKÿ
L.ÿMN68>:4>ÿOAP6=ÿAQÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿF7398:5:3ÿ0.ÿR3SPA=T:Kÿ
U.ÿOAP6ÿ@626PAJN649?ÿ0ÿRC6A869:53Pÿ768=J659:26ÿFG<5:PP6ÿ0.ÿVA6PKÿ
W.ÿM1<539:A43Pÿ786J3839:A4ÿAQÿ01234561ÿ78359:56ÿ;<8=6=?ÿGAAT:4>ÿ9Aÿ9C6ÿX<9<86ÿF7CHPP:=ÿ
YC34P6HÿD34=6PPKÿ
Z.ÿ[PAS3Pÿ768=J659:26=ÿA4ÿ01234561ÿ78359:56ÿ;<8=:4>ÿFI318634ÿY5CAS68Kÿ
ÿ
ÿ,6ÿ893556ÿ429464ÿ
\.ÿ01234561ÿ78359:56ÿ;<8=6=ÿ341ÿ786=58:J9:26ÿ0<9CA8:9HÿFV34ÿRA]68=Kÿ
^.ÿ_861649:3P:4>ÿ341ÿ_P:4:53Pÿ78:2:P6>6=ÿQA8ÿ9C6ÿ01234561ÿ78359:56ÿO6>:=96861ÿ;<8=6ÿF044ÿD.ÿ
_38Hÿ341ÿI38Hÿ_.ÿYNAP64=T:Kÿ
`.ÿRC6ÿa3P6:1A=5AJ6ÿAQÿ_APP3SA839:26ÿ78359:56ÿF0P:56ÿX.ÿa<6C4ÿ341ÿ7398:5:3ÿI<8JCHKÿ
b.ÿ7389:5:J39:A4ÿAQÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿ:4ÿD63P9Cÿ7P34=ÿ341ÿc<3P:9Hÿd4:9:39:26=ÿFO:93ÿ
I<4P6Hÿ[3PP3>C68Kÿ
-e.ÿ7<SP:5ÿ7AP:5Hÿ341ÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿFI38:6fM:P664ÿg4:63PKÿ
--.ÿO6=A<856ÿI343>6N649ÿF_:41Hÿ0:643hÿM:P664ÿXP3C689Hhÿ341ÿ049:>A46ÿ[83==AKÿ
-L.ÿI61:3961ÿOAP6=?ÿBA8T:4>ÿ]:9Cÿ341ÿRC8A<>Cÿg9C68ÿ76AJP6ÿFRCAN3=ÿ@.ÿYN:9ChÿI38:3ÿG.ÿ
i6j:43hÿI38HÿM.ÿY3NA=9hÿ341ÿa6PPHÿO6:PPHKÿ
ÿ
ÿk6645lÿ4ÿ01234561ÿ893556ÿ
-U.ÿM2:16456fE3=61ÿ78359:56ÿF_C8:=9:46ÿ0.ÿR34468hÿ@6SA83Cÿ_.ÿI6==6538ÿ341ÿE3=:3ÿ@6P3]=T3f
MPP:A99Kÿ
-W.ÿ012A535Hÿ341ÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿF041863ÿE83==381Kÿ
-Z.ÿ_3=6ÿI343>6N649ÿ341ÿ01234561ÿ78359:56ÿ;<8=:4>ÿF@64:=6ÿX6==P68ÿ341ÿI38Hÿ044ÿ
_C8:=9AJC68Kÿ
-\.ÿRC6ÿ01234561ÿ78359:56ÿ;<8=6ÿ341ÿO6=6385CÿFE69Cÿc<398383ÿ341ÿ@3P6ÿYC3]Kÿ
-^.ÿDAP:=Nÿ341ÿ_ANJP6N64938Hÿ341ÿd496>839:26ÿD63P9Cÿ0JJ8A35C6=ÿQA8ÿ9C6ÿ01234561ÿ78359:56ÿ
;<8=6ÿF_38AP6ÿ044ÿ@8:5TKÿ
-`.ÿE3=:5ÿYT:PP=ÿQA8ÿR635C:4>ÿ341ÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿF_C8:=9:43ÿG6A4381hÿi3P68:6ÿ
Y3SAPhÿ341ÿI38:PH4ÿD.ÿg68N344Kÿ
-b.ÿ_<P9<86ÿ3=ÿ3ÿi38:3SP6ÿ:4ÿ78359:56ÿFI38HÿI3=968=A4ÿ[68N3:4Kÿ
Le.ÿ_A4QP:59ÿO6=AP<9:A4ÿ:4ÿ01234561ÿ78359:56ÿ;<8=:4>ÿF@32:1ÿI.ÿ78:56Kÿ
L-.ÿG63168=C:JÿQA8ÿ07;=?ÿdQÿ;A9ÿ;A]hÿBC64mÿFM143ÿ_31N<=Kÿ
LL.ÿd4QA8N39:A4ÿR65C4APA>Hÿ341ÿ9C6ÿ01234561ÿ78359:56ÿ;<8=6ÿFOAS689ÿY5APA264AKÿ
LU.ÿB8:9:4>ÿQA8ÿ7<SP:539:A4ÿFYC:8P6Hÿ0.ÿYNAH3TKÿ
ÿ
,012ÿ456789ÿ 9ÿ9ÿ7ÿ8 ÿ
ÿ
!"ÿ#$%
!&$ÿ'
&(&ÿ)
ÿ'*+,
!&-ÿ.
(&+,ÿ/!$&
(+
0ÿ+$1
ÿ+*ÿ
2%
1
(+!0ÿ
!$ÿ(3ÿ/
ÿ+*ÿ4
1
ÿ56317ÿ8+
$0ÿ'
(&
ÿ9:
&+0ÿ
!$ÿ;+
<3ÿ;!!
=ÿ
>ÿ#$%
!&$ÿ'
&(&ÿ?"
($ÿ)
-ÿ#&&+,<1
3,!(
0ÿ@!$
0ÿ
!$ÿ:
(
ÿ9&(+!
ÿ
5#117
ÿAÿB
0ÿ;
!ÿÿ:1
!
"
!0ÿ
!$ÿ9++(37ÿ#ÿ;+!
=ÿ
Cÿ6(
(!"ÿ
ÿ'
&(&ÿ
!$ÿ'
&(&ÿ
!
",!(ÿ5;
$(3ÿD
E+=ÿ
Fÿ@3ÿ#$%
!&$ÿ'
&(&ÿ)
ÿ
ÿ2,<1+7ÿ+ÿ/!$<!$!(ÿG+!(
&(+-ÿA"
1ÿ
!$ÿ
G+!(
&(
1ÿG+!
$
(+!
ÿ5H
(31!ÿÿ8
1
!11
=ÿ
Iÿ@3ÿA
J0ÿ(3ÿG+
(
0ÿ
!$ÿ(3ÿ#$%
!&$ÿ'
&(&ÿ)
ÿ59
%$ÿÿH<!J
=ÿ
Kÿ/(ÿ&
!ÿB
<<!ÿ(+ÿL+
-ÿ
1<
&(&ÿ
!$ÿ(3ÿ#$%
!&$ÿ'
&(&ÿ)
ÿ5G
+17!ÿ@ÿ@+=ÿ
MNÿ2(3&
ÿ
!$ÿ(3ÿ#$%
!&$ÿ'
&(&ÿ)
ÿ5G
ÿ6&+((+=ÿ
ÿ
, 0123456ÿ89ÿ 25ÿ6245ÿ69ÿÿ124ÿ2ÿ4ÿ5ÿ 5ÿÿ22
ÿ
5525
ÿ2 ÿ5
5
ÿ
0 89ÿ
! !ÿÿ "# $!ÿ
ÿ
%&ÿ()*+)ÿ+),-./ÿ0/10/2/-32ÿ3)/ÿ10*4,05ÿ*41/362ÿ780ÿ3)/ÿ/-9ÿ87ÿ3)/ÿ/0,ÿ87ÿ3)/ÿ7/4,:/ÿ:,5ÿ
)/,:/0;ÿ
%&ÿ=/0+/13*8-ÿ87ÿ)/,:3)ÿ108483*8-ÿ,2ÿ,-ÿ8>:*.,3*8-ÿ
?&ÿ@/A/:814/-3ÿ87ÿ,ÿ+:*-*+,:ÿ-602/ÿ21/+*,:*23ÿ182*3*8-ÿ23,3/4/-3ÿ
B&ÿC86-9,3*8-ÿ87ÿ3)/ÿD4/0*+,-ÿD228+*,3*8-ÿ87ÿE602/FG*9H*A/2ÿ
IJÿL5655ÿMÿ2ÿL52
ÿ542
1L54ÿ
ÿ
=,./NÿOÿ
ÿ C//9>,+Qÿ
%&ÿ R)*2ÿ*2ÿ*-+800/+3&ÿS,5ÿ)/,:/02ÿ30,9*3*8-,::5ÿA*/H/9ÿ3)/*0ÿ08:/ÿ,2ÿ>/*-.ÿ,ÿ76-+3*8-ÿ
87ÿ3)/*0ÿ+8446-*35ÿ8>:*.,3*8-2Tÿ)8H/A/0Uÿ3)/ÿ/4/0.*-.ÿ4/9*+,:ÿ
/23,>:*2)4/-3ÿA*/H/9ÿ)/,:*-.ÿ,2ÿ,ÿ+84489*35&ÿR)/ÿ/4/0./-+/ÿ87ÿ,ÿ4,:/ÿ
4/9*+,:ÿ/23,>:*2)4/-3ÿ0/10/2/-32ÿ3)/ÿ10*4,05ÿ*41/362ÿ780ÿ3)/ÿ/-9ÿ87ÿ3)/ÿ/0,ÿ
87ÿ3)/ÿ7/4,:/ÿ:,5ÿ)/,:/0&ÿ
?&ÿ R)*2ÿ*2ÿ*-+800/+3&ÿR)/ÿD4/0*+,-ÿE602/2ÿD228+*,3*8-ÿVDEDWÿ182*3*8-ÿ23,3/4/-3ÿ
8-ÿ/96+,3*8-,:ÿ0/X6*0/4/-32ÿ780ÿ3)/ÿ+:*-*+,:ÿ-602/ÿ21/+*,:*23ÿVYEZWÿH,2ÿ
9/A/:81/9ÿ*-ÿ%[\]Tÿ3)/ÿ^_^àÿ182*3*8-ÿ23,3/4/-3ÿ8-ÿ3)/ÿ08:/ÿ87ÿ3)/ÿYEZÿH,2ÿ
*226/9ÿ*-ÿ%[b\&ÿR)/ÿ/4/0./-+/ÿ87ÿ,ÿ4,:/ÿ4/9*+,:ÿ/23,>:*2)4/-3ÿ0/10/2/-32ÿ
3)/ÿ10*4,05ÿ*41/362ÿ780ÿ3)/ÿ/-9ÿ87ÿ3)/ÿ/0,ÿ87ÿ3)/ÿ7/4,:/ÿ:,5ÿ)/,:/0&ÿ
B&ÿ R)*2ÿ*2ÿ*-+800/+3&ÿR)/ÿD4/0*+,-ÿD228+*,3*8-ÿ87ÿE602/FG*9H*A/2ÿVDDEGWÿH,2ÿ
786-9/9ÿ*-ÿ%[?c&ÿR)/ÿ/4/0./-+/ÿ87ÿ,ÿ4,:/ÿ4/9*+,:ÿ/23,>:*2)4/-3ÿ0/10/2/-32ÿ
3)/ÿ10*4,05ÿ*41/362ÿ780ÿ3)/ÿ/-9ÿ87ÿ3)/ÿ/0,ÿ87ÿ3)/ÿ7/4,:/ÿ:,5ÿ)/,:/0&ÿ
O&ÿ R)*2ÿ*2ÿ+800/+3&ÿR)/ÿ/4/0./-+/ÿ87ÿ,ÿ4,:/ÿ4/9*+,:ÿ/23,>:*2)4/-3ÿ0/10/2/-32ÿ
3)/ÿ10*4,05ÿ*41/362ÿ780ÿ3)/ÿ/-9ÿ87ÿ3)/ÿ/0,ÿ87ÿ3)/ÿ7/4,:/ÿ:,5ÿ)/,:/0&ÿ()/0/,2ÿ
:,5ÿ)/,:/02ÿA*/H/9ÿ3)/*0ÿ08:/ÿ,2ÿ>/*-.ÿ,ÿ76-+3*8-ÿ87ÿ3)/*0ÿ+8446-*35ÿ
8>:*.,3*8-2Uÿ3)/ÿ/4/0.*-.ÿ4/9*+,:ÿ/23,>:*2)4/-3ÿA*/H/9ÿ)/,:*-.ÿ,2ÿ,ÿ
+84489*35&ÿR)/ÿ/0,ÿ87ÿ3)/ÿ7/4,:/ÿ:,5ÿ)/,:/0ÿ>/.,-ÿ,-9ÿ/-9/9ÿ*-ÿ3)/ÿ%[3)ÿ
+/-3605&ÿR)/ÿD4/0*+,-ÿD228+*,3*8-ÿ87ÿE602/FG*9H*A/2ÿVDDEGWÿH,2ÿ786-9/9ÿ
*-ÿ%[?c&ÿR)/ÿD4/0*+,-ÿE602/2ÿD228+*,3*8-ÿVDEDWÿ182*3*8-ÿ23,3/4/-3ÿ8-ÿ
/96+,3*8-,:ÿ0/X6*0/4/-32ÿ780ÿ3)/ÿ+:*-*+,:ÿ-602/ÿ21/+*,:*23ÿVYEZWÿH,2ÿ9/A/:81/9ÿ
*-ÿ%[\]Tÿ3)/ÿ^_^àÿ182*3*8-ÿ23,3/4/-3ÿ8-ÿ3)/ÿ08:/ÿ87ÿ3)/ÿYEZÿH,2ÿ*226/9ÿ*-ÿ
%[b\&ÿ
ÿ
ÿ
?&ÿR)/ÿ>/.*--*-.ÿ87ÿ489/0-ÿ-602*-.ÿ*2ÿ30,9*3*8-,::5ÿ+8-2*9/0/9ÿ38ÿ),A/ÿ>/.6-ÿH*3)ÿH)*+)ÿ
/A/-3;ÿ
8Jÿ42
1L54ÿMÿ415ÿM64ÿ1
ÿMÿ6ÿ
dJÿe-+80180,3*8-ÿ87ÿ4*9H*7/05ÿ>5ÿ3)/ÿ:,5ÿ)/,:/0ÿ
fJÿg23,>:*2)4/-3ÿ87ÿ3)/ÿC08-3*/0ÿE602*-.ÿZ/0A*+/ÿVCEZWÿ
IJÿY0/,3*8-ÿ87ÿ3)/ÿD4/0*+,-ÿD228+*,3*8-ÿ87ÿE602/FG*9H*A/2ÿVDDEGWÿ