USPS SSA Exam Complete Solutions
S.O.L.E.R. - ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ANSWER-3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ANSWER-Items published at least 4 times a year from a known
publisher.
USPS Marketing Mail (includes EDDM) - ANSWER-Consists of printed matter, flyers,
advertising, catalogs, newsletters and small packages.
- Must contain at least 200 pieces or 50 pounds per mailing
Certified Mail Service - ANSWER-- Provides customers with proof of mailing and the
date and time the item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding
Collect on Delivery (COD) - ANSWER-- Used to mail merchandise for which the
mailer has not yet been paid.
- Articles are covered against loss, damage, rifling, and failure to remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
PS Form 3811
PS Form 3811-A
Electronic - ANSWER-The three types of Return Receipts:
- Return Receipt
- Return Receipt After Mailing
- Electronic Return Receipt
PS Form 3816, a five part form used for this type of extra service. - ANSWER-Form
for COD (Collect on Delivery)
G.I.S.T. - ANSWER-Greet
Inquire
Suggest
Thank
, When do we ask this: "Does this item contain anything liquid, fragile, perishable, or
potentially hazardous such as lithium batteries, perfume, or mercury?" - ANSWER-
We ask this whenever we weigh an item on the scale.
"If you weigh it, you say it."
USPS Retail Ground - ANSWER-- Tracking included
- Delivery standard: 2-8 days
- Up to 130" in length and girth allowed
International Mail - ANSWER-Mail that is sent outside the boundaries of the United
States and its territories.
The three types of Priority Mail Express (domestic) - ANSWER-1-Day
2-Day
Military
First Class Mail - ANSWER-Items that consist of handwritten or typewritten
correspondence such as bills, statements, letters, postcards, business documents,
and Business Reply Mail.
- 1-3 business days for delivery
- Must weigh 13 ounces or less
Media Mail - ANSWER-Content limited to books, sound recordings, recorded video
tapes, printed music, etc.
Cannot contain advertising.
Free tracking included.
Subject to inspection by clerks.
Library Mail - ANSWER-Content is limited to educational items like books, sound
recordings, academic theses, etc.
Must be sent to, from, or between qualifying institutions.
Free tracking included.
Subject to inspection by clerks.
EDDM (Every Door Direct Mail) - ANSWER-An affordable, targeted advertising
technique allowing customers to map their marketing mail audience.
Zone Charts - ANSWER-This is used to calculate PME, PM, and USPS Retail
Ground prices.
Sources of Product Knowledge (4) - ANSWER-USPS.com
Postal Explorer
Postal Bulletin
Retail Digest
Extra Services (11) - ANSWER-Certificate of Mailing
Certified Mail
Collect on Delivery (COD)
Restricted Delivery
S.O.L.E.R. - ANSWER-Squarely face the person
Open your posture
Lean towards the sender
Eye contact
Relax while attending
First Class Package Service (Retail) - ANSWER-3-5 Days for delivery
Must weigh 13 oz. or less
Includes Tracking
Periodicals - ANSWER-Items published at least 4 times a year from a known
publisher.
USPS Marketing Mail (includes EDDM) - ANSWER-Consists of printed matter, flyers,
advertising, catalogs, newsletters and small packages.
- Must contain at least 200 pieces or 50 pounds per mailing
Certified Mail Service - ANSWER-- Provides customers with proof of mailing and the
date and time the item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding
Collect on Delivery (COD) - ANSWER-- Used to mail merchandise for which the
mailer has not yet been paid.
- Articles are covered against loss, damage, rifling, and failure to remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form.
PS Form 3811
PS Form 3811-A
Electronic - ANSWER-The three types of Return Receipts:
- Return Receipt
- Return Receipt After Mailing
- Electronic Return Receipt
PS Form 3816, a five part form used for this type of extra service. - ANSWER-Form
for COD (Collect on Delivery)
G.I.S.T. - ANSWER-Greet
Inquire
Suggest
Thank
, When do we ask this: "Does this item contain anything liquid, fragile, perishable, or
potentially hazardous such as lithium batteries, perfume, or mercury?" - ANSWER-
We ask this whenever we weigh an item on the scale.
"If you weigh it, you say it."
USPS Retail Ground - ANSWER-- Tracking included
- Delivery standard: 2-8 days
- Up to 130" in length and girth allowed
International Mail - ANSWER-Mail that is sent outside the boundaries of the United
States and its territories.
The three types of Priority Mail Express (domestic) - ANSWER-1-Day
2-Day
Military
First Class Mail - ANSWER-Items that consist of handwritten or typewritten
correspondence such as bills, statements, letters, postcards, business documents,
and Business Reply Mail.
- 1-3 business days for delivery
- Must weigh 13 ounces or less
Media Mail - ANSWER-Content limited to books, sound recordings, recorded video
tapes, printed music, etc.
Cannot contain advertising.
Free tracking included.
Subject to inspection by clerks.
Library Mail - ANSWER-Content is limited to educational items like books, sound
recordings, academic theses, etc.
Must be sent to, from, or between qualifying institutions.
Free tracking included.
Subject to inspection by clerks.
EDDM (Every Door Direct Mail) - ANSWER-An affordable, targeted advertising
technique allowing customers to map their marketing mail audience.
Zone Charts - ANSWER-This is used to calculate PME, PM, and USPS Retail
Ground prices.
Sources of Product Knowledge (4) - ANSWER-USPS.com
Postal Explorer
Postal Bulletin
Retail Digest
Extra Services (11) - ANSWER-Certificate of Mailing
Certified Mail
Collect on Delivery (COD)
Restricted Delivery
