CPXP Exam Study Guide | 226 Questions
with 100% Correct Answers | Verified |
Updated 2023
Patient Experience definition (Beryl Institute) - ans-The sum of all interactions,
shaped by an organization's culture, that influence patient perceptions across the
continuum of care.
CIQ - ans-Cultural IQ test: Measures cultural engagement with 10 questions on a
scale of 1-10
What 3 elements do patients use in choosing healthcare? - ans-1- Cost
2- Quality
3- Service
transformational leadership - ans-inspiring and championing followers to make the
best decisions so that they might become leaders
Mission, Vision, Values - ans-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - ans-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
, Possible lifetime value of a patient to a hospital - ans-$200,000
Cultural Competence - ans-a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that enables effective
work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - ans-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - ans-Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities - ans-Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate
patients, set expectations, encourage patient to assume reasonable responsibilities
SBAR - ans-Situation
Background
Assessment
Recommendation
with 100% Correct Answers | Verified |
Updated 2023
Patient Experience definition (Beryl Institute) - ans-The sum of all interactions,
shaped by an organization's culture, that influence patient perceptions across the
continuum of care.
CIQ - ans-Cultural IQ test: Measures cultural engagement with 10 questions on a
scale of 1-10
What 3 elements do patients use in choosing healthcare? - ans-1- Cost
2- Quality
3- Service
transformational leadership - ans-inspiring and championing followers to make the
best decisions so that they might become leaders
Mission, Vision, Values - ans-Mission: why we are here
Vision: where we aspire to go
Values: the rules we live by
Circle of Growth - ans-Employee loyalty leads to
Customer loyalty leads to
Increased Profits leads to
Investment of Profits in Staff Development
, Possible lifetime value of a patient to a hospital - ans-$200,000
Cultural Competence - ans-a set of congruent behaviors, attitudes, and policies that
come together in a system, agency, or among professionals that enables effective
work in cross-cultural situations.
*one of the main factors needed to close the disparities gap in healthcare
REGARDS of diversity - ans-Race
Ethnicity
Gender
Age
Religion
Disability
Sexual orientation
Core competencies of PFCC - ans-Respect, dignity
Information sharing
Participation
Collaboration
Patient Rights & Responsibilities - ans-Informed consent
Privacy
Access to medical records
Patient Bill of Rights: supports and protects rights, safety/quality, inform/educate
patients, set expectations, encourage patient to assume reasonable responsibilities
SBAR - ans-Situation
Background
Assessment
Recommendation
