, Chapter 1. The Exceptional Manager: What You Do,
x x x x x x x
xHow You Do It
x x x
TRUE/FALSE x - x Write x 'T' x if x the x statement x is x true x and x 'F' x if x the x statement x is x false.
1) At xtimes, xto xbe xefficient x in xmanagement xmeans xNOT xusing xresources xin xthe xmost
x cost- xeffective xway.
⊚ true
⊚ false
2) Organizations xcan xgain xa xcompetitive xadvantage xsimply xby xmatching xtheir xcompetition
x in x terms x of x cutting x costs x and x responsiveness x to x employees.
⊚ true
⊚ false
3) Innovation xin xbusiness xis xdefined xas xseeking xways xto xdeliver xless xcostly xgoods
x but xin xsimilar xways, xmaintaining xemployee xmorale.
⊚ true
⊚ false
4) Telecommuting x has x been x found x to x enhance x employee x satisfaction x and x performance.
⊚ true
⊚ false
,5) Jorge x is x developing x a x new x employee x schedule x for x his x landscaping x business
x due x to xthe x increase xin x customer xcalls x during xthe x summer. x While xdoing xthis, xJorge xis
x involved xin xorganizing.
⊚ true
⊚ false
6) Amber, x a x district x manager x for x a x large x restaurant x chain, x is x comparing x the
x goals x of xher x restaurants xwith xrecent xsales. xShe xknows xthat xtwo xrestaurants xare
xunderperforming, xso x she x plans x on x meeting x with x those x managers x to x discuss x corrective
x action; x this x process x is x the xcontrolling xmanagerial xfunction.
⊚ true
⊚ false
7) Tia x works x for x a x line x of x high-end x fashion x clothing x stores. x In x her x role, x she
x makes xstrategic xlong-term xdecisions xabout xher xcompany’s xoverall xdirection, xand xshe
xcreates xthe x overall x corporate x goals, x policies, x and x strategies. x In x light x of x these
x tasks, x Tia x must x be x a xmiddle xmanager.
⊚ true
⊚ false
8) Leonardo x is x a x district x manager x who x oversees x several x store x managers x in x a
x national xchain xof xretailers. xLeonardo xreports xdirectly xto xthe xvice xpresident xof xstores xand
xmarketing, xa xmember xof xtop x management. x Leonardo x is x a x middle x manager.
, ⊚ true
⊚ false
9) Mintzberg xconcluded xthat xmanagers xplay xthree xbroad xtypes xof xroles:
xinterpersonal, xanalytical, x and xcritical.
⊚ true
⊚ false
10) It’s x your x responsibility x to x manage x your x career, x but x others x can x also x make x it x happen.
⊚ true
⊚ false
MULTIPLE xCHOICE x- xChoose xthe xone xalternative xthat xbest xcompletes x the xstatement
x or x answers x the x question.
11) Which x one x of x the x following x is x one x way x to x think x about x management?
A) efficiency x in x motion
B) the x science x of x helping x people
C) the x science x of x accomplishing x things
D) the x art x of x getting x things x done x through x people
E) the x science x of x synergy
x x x x x x x
xHow You Do It
x x x
TRUE/FALSE x - x Write x 'T' x if x the x statement x is x true x and x 'F' x if x the x statement x is x false.
1) At xtimes, xto xbe xefficient x in xmanagement xmeans xNOT xusing xresources xin xthe xmost
x cost- xeffective xway.
⊚ true
⊚ false
2) Organizations xcan xgain xa xcompetitive xadvantage xsimply xby xmatching xtheir xcompetition
x in x terms x of x cutting x costs x and x responsiveness x to x employees.
⊚ true
⊚ false
3) Innovation xin xbusiness xis xdefined xas xseeking xways xto xdeliver xless xcostly xgoods
x but xin xsimilar xways, xmaintaining xemployee xmorale.
⊚ true
⊚ false
4) Telecommuting x has x been x found x to x enhance x employee x satisfaction x and x performance.
⊚ true
⊚ false
,5) Jorge x is x developing x a x new x employee x schedule x for x his x landscaping x business
x due x to xthe x increase xin x customer xcalls x during xthe x summer. x While xdoing xthis, xJorge xis
x involved xin xorganizing.
⊚ true
⊚ false
6) Amber, x a x district x manager x for x a x large x restaurant x chain, x is x comparing x the
x goals x of xher x restaurants xwith xrecent xsales. xShe xknows xthat xtwo xrestaurants xare
xunderperforming, xso x she x plans x on x meeting x with x those x managers x to x discuss x corrective
x action; x this x process x is x the xcontrolling xmanagerial xfunction.
⊚ true
⊚ false
7) Tia x works x for x a x line x of x high-end x fashion x clothing x stores. x In x her x role, x she
x makes xstrategic xlong-term xdecisions xabout xher xcompany’s xoverall xdirection, xand xshe
xcreates xthe x overall x corporate x goals, x policies, x and x strategies. x In x light x of x these
x tasks, x Tia x must x be x a xmiddle xmanager.
⊚ true
⊚ false
8) Leonardo x is x a x district x manager x who x oversees x several x store x managers x in x a
x national xchain xof xretailers. xLeonardo xreports xdirectly xto xthe xvice xpresident xof xstores xand
xmarketing, xa xmember xof xtop x management. x Leonardo x is x a x middle x manager.
, ⊚ true
⊚ false
9) Mintzberg xconcluded xthat xmanagers xplay xthree xbroad xtypes xof xroles:
xinterpersonal, xanalytical, x and xcritical.
⊚ true
⊚ false
10) It’s x your x responsibility x to x manage x your x career, x but x others x can x also x make x it x happen.
⊚ true
⊚ false
MULTIPLE xCHOICE x- xChoose xthe xone xalternative xthat xbest xcompletes x the xstatement
x or x answers x the x question.
11) Which x one x of x the x following x is x one x way x to x think x about x management?
A) efficiency x in x motion
B) the x science x of x helping x people
C) the x science x of x accomplishing x things
D) the x art x of x getting x things x done x through x people
E) the x science x of x synergy
