WGU D268 RRM3 Task 2 |Latest Update with
Complete Solution
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video, Raymond’s crossed arms and tone suggest
identify 1 or 2 uncooperativeness, as he seems resistant to
interpersonal resolving the issue. His initial negative
communication behaviors comments toward Jenna may create a tense
that escalated and made environment, potentially leading to conflict.
the conflict worse. See Write about Jenna here.
Section 2: Lessons 4.2-
4.5 Jenna starts off open to a constructive
conversation with Raymond, but the tone
Note: The interpersonal shifts when he criticizes the pharmacy
communication behaviors department. She retaliates by defending her
could be verbal or team, signaling that she feels attacked, which
nonverbal. may lead to heightened tension in their future
interactions.
, A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s defensive body language
and make the conflict suggested to jenna that the conversation was
worse? For each more about blaming than finding solutions.
behavior you identified in He often avoids recognizing his own
A1, describe how those contributiins to issues. While both nursing
identified behaviors and pharmacy departments are suffering due
escalated and made the to company layoffs, Raymond disregards
conflict worse. Jenna’s concerns. As a result, Jenna feels
the need to advocate for her department,
emphasizing that all hospital departments
have faced challenges since the layoffs
occurred.
Write about Jenna here.
Jenna defensively responds to Raymond’s
accusation regarding her department’s role in
the nursing department’s issues, resulting in
her crossing her arms and withdrawing from
the conversation. Meanwhile, Raymond
escalated his blame towards the pharmacy
staff for the persistent challenges.
A2. For each of the Write about Raymond here.
interpersonal
communication behaviors
identified in prompt A1, Raymond’s initial negative attitude and
provide an alternative closed body language fostered a
communication behavior confrontational environment. To improve the
that could have been situation, he could have engaged with an
used to de-escalate and open mind and a more positive demeanor,
make the conflict better. leading to a more constructive dialogue.
See Section 2: Lesson Write about Jenna here.
4.4-4.11.
Jenna could have managed Raymond’s
Note: The interpersonal negative attitude more effectively by
communication behaviors choosing empathy over defending her
could be verbal or department, fostering a constructive
nonverbal. conversation and reducing tension, rather
than amplifying his negativity.
Complete Solution
Instructions: Complete and submit this document as your Task 2 for
D268.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:
Tip: See Section 2 (The Art of Conflict Management and
Professional Conversations) Lesson 4 for information on
interpersonal communication behaviors.
A1. For each character Write about Raymond here.
(i.e., Raymond & Jenna)
you observed in the video, Raymond’s crossed arms and tone suggest
identify 1 or 2 uncooperativeness, as he seems resistant to
interpersonal resolving the issue. His initial negative
communication behaviors comments toward Jenna may create a tense
that escalated and made environment, potentially leading to conflict.
the conflict worse. See Write about Jenna here.
Section 2: Lessons 4.2-
4.5 Jenna starts off open to a constructive
conversation with Raymond, but the tone
Note: The interpersonal shifts when he criticizes the pharmacy
communication behaviors department. She retaliates by defending her
could be verbal or team, signaling that she feels attacked, which
nonverbal. may lead to heightened tension in their future
interactions.
, A1A. How did Write about Raymond here.
Raymond’s and Jenna’s
behaviors in A1 escalate Raymond’s defensive body language
and make the conflict suggested to jenna that the conversation was
worse? For each more about blaming than finding solutions.
behavior you identified in He often avoids recognizing his own
A1, describe how those contributiins to issues. While both nursing
identified behaviors and pharmacy departments are suffering due
escalated and made the to company layoffs, Raymond disregards
conflict worse. Jenna’s concerns. As a result, Jenna feels
the need to advocate for her department,
emphasizing that all hospital departments
have faced challenges since the layoffs
occurred.
Write about Jenna here.
Jenna defensively responds to Raymond’s
accusation regarding her department’s role in
the nursing department’s issues, resulting in
her crossing her arms and withdrawing from
the conversation. Meanwhile, Raymond
escalated his blame towards the pharmacy
staff for the persistent challenges.
A2. For each of the Write about Raymond here.
interpersonal
communication behaviors
identified in prompt A1, Raymond’s initial negative attitude and
provide an alternative closed body language fostered a
communication behavior confrontational environment. To improve the
that could have been situation, he could have engaged with an
used to de-escalate and open mind and a more positive demeanor,
make the conflict better. leading to a more constructive dialogue.
See Section 2: Lesson Write about Jenna here.
4.4-4.11.
Jenna could have managed Raymond’s
Note: The interpersonal negative attitude more effectively by
communication behaviors choosing empathy over defending her
could be verbal or department, fostering a constructive
nonverbal. conversation and reducing tension, rather
than amplifying his negativity.
