TEST BANK
@
Communication in Nursing 8th Edition
@ @ @ @
Julia Balzer Riley
@ @
, Table of Contents
@ @
Chapter@1:@Responsible,@Assertive,@Caring@Communication@in@Nursing@
Chapter@2:@The@Client-
Nurse@Relationship:@A@Helping@Relationship@Chapter@3:@Solving@Proble
ms@Together
Chapter@4:@Understanding@Each@Other:@Communication@and@Cult
ure@Chapter@5:@Demonstrating@Warmth
Chapter@6:@Showing@Respect@C
hapter@7:@Being@Genuine@Chapt
er@8:@Being@Empathetic@Chapter
@9:@Using@Self-
Disclosure@Chapter@10:@Being@s
pecific@Chapter@11:@Asking@Qu
estions@Chapter@12:@Expressing@
Opinions@Chapter@13:@Using@Hu
mor
Chapter@14:@Embracing@the@Spiritual@Journey@of@Health@Caring,@Meaning@Making@C
hapter@15:@Requesting@Support
Chapter@16:@Overcoming@Evaluation@Anxiety@
Chapter@17:@Working@with@Feedback@Cha
pter@18:@Using@Relaxation@technique
Chapter@19:@Incorporating@Imagery@in@Professional@Practice@and@Self-
Care@Chapter@20@Incorporating@Positive@Self-Talk
Chapter@21:@ Learning@to@Work@Together@in@Groups
Chapter@22:@The@Changing@World@of@Electronic@Communicat
ion@Chapter@23:@Learning@Confrontation@skills
Chapter@24:@Refusing@Unreasonable@Requests
Chapter@25:@Communicating@Assertively@and@Responsibly@with@Distressed@Clients@and@Collea
gues@Chapter@26:@Communicating@Assertively@and@Responsibly@with@Aggressive@Clients@and@C
olleagues@Chapter@27:@Communicating@Assertively@and@Responsibly@with@Unpopular@Clients
Chapter@29:@Communicating@at@the@End-of-
Life@Chapter@30:@Continuing@the@Commitme
nt
,Balzer Riley: Communication in Nursing, 8th Edition
@ @ @ @ @
@
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
@ @ @ @ @ @ @
Test@Bank@Multip
le@Choice
1. The@ nurse@ plans@ to@ delegate@ a@ client’s@ personal@ hygiene@ to@ a@ nursing@ assist
ant.@Which@statement@if@made@by@the@nurse@to@the@nursing@assistant@is@assertive
?
a. “Would@you@mind@helping@the@client@with@a@bath@when@you@have@time?@If@not,@
I@will@skip@my@lunch@and@do@it@myself.”
b. “You@never@get@your@work@done@and@are@always@on@the@phone.@You@need@to@hel
p@the@client@right@now@with@a@bath,@or@I@will@write@you@up.”
c. “The@client@needs@help@with@bathing.@I@want@you@to@assist@the@client@now,@and
@ you@can@ go@to@lunch@when@ you@are@finished.”
d. “I@have@important@work@to@complete@this@morning.@You@will@assist@the@client@w
ith@a@bath.@Do@not@take@a@break@until@you@have@finished.”
ANS:C
An@assertive@statement@is@clear,@direct,@and@respectful;@the@nurse@should@use@assertive@r
ights,@avoid@irrational@beliefs,@and@use@the@Describe@Express@Specify@Consequence@scri
pt@to@formulate@an@:@“The@client@needs@help@with@bathing.”@
Express@and@Specify:@“I@want@you@to@assist@the@client@now.”Consequence:@“You@can@g
o@to@lunch@when@you@are@finished.”The@other@statements@are@nonassertive@or@aggressive
:“Would@you@mind@helping@the@client@with@a@bath@when@you@have@time?@If@not,@I@will@
skip@my@lunch@and@do@it@myself.”@is@nonassertive,@hesitant,@and@apologetic.“You@never
@get@ your@work@done@and@are@always@on@the@phone.@You@need@to@help@the@client@right@
now@with@a@bath,@or@I@will@write@you@up.”@is@aggressive,@blaming,@and@negative.“I@have
@important@work@to@complete@this@morning.@You@will@assist@the@client@with@a@bath.@Do@
not@take@a@break@until@you@have@finished.”@is@aggressive,@sarcastic,@uncaring,@and@super
ior.DIF:@Analysis@REF:@p.@6@TOP:@Integrated@Process:@Communication@and@Documenta
tion@MSC:@Safe@and@Effective@Care@Environment:@Management@of@Care
2. A@hospital@nurse@is@concerned@about@the@demands@of@providing@safe@care@to@clie
nts@who@are@seriously@ill.@The@nurse@manager@should@suggest@which@intervention@to
@effectively@help@the@nurse@balance@the@demanding@work@in@the@hospital@setting?
a. Delegate@more@tasks@to@the@unlicensed@nursing@personnel@on@the@unit.
b. Request@a@transfer@to@another@nursing@care@unit@with@patients@who@are@stable.
c. Write@down@stories@in@a@journal@about@how@caring@makes@a@difference@for@patients.
d. Use@an@assertive@communication@style@for@every@patient–nurse@interaction.
, ANS:C
@
Communication in Nursing 8th Edition
@ @ @ @
Julia Balzer Riley
@ @
, Table of Contents
@ @
Chapter@1:@Responsible,@Assertive,@Caring@Communication@in@Nursing@
Chapter@2:@The@Client-
Nurse@Relationship:@A@Helping@Relationship@Chapter@3:@Solving@Proble
ms@Together
Chapter@4:@Understanding@Each@Other:@Communication@and@Cult
ure@Chapter@5:@Demonstrating@Warmth
Chapter@6:@Showing@Respect@C
hapter@7:@Being@Genuine@Chapt
er@8:@Being@Empathetic@Chapter
@9:@Using@Self-
Disclosure@Chapter@10:@Being@s
pecific@Chapter@11:@Asking@Qu
estions@Chapter@12:@Expressing@
Opinions@Chapter@13:@Using@Hu
mor
Chapter@14:@Embracing@the@Spiritual@Journey@of@Health@Caring,@Meaning@Making@C
hapter@15:@Requesting@Support
Chapter@16:@Overcoming@Evaluation@Anxiety@
Chapter@17:@Working@with@Feedback@Cha
pter@18:@Using@Relaxation@technique
Chapter@19:@Incorporating@Imagery@in@Professional@Practice@and@Self-
Care@Chapter@20@Incorporating@Positive@Self-Talk
Chapter@21:@ Learning@to@Work@Together@in@Groups
Chapter@22:@The@Changing@World@of@Electronic@Communicat
ion@Chapter@23:@Learning@Confrontation@skills
Chapter@24:@Refusing@Unreasonable@Requests
Chapter@25:@Communicating@Assertively@and@Responsibly@with@Distressed@Clients@and@Collea
gues@Chapter@26:@Communicating@Assertively@and@Responsibly@with@Aggressive@Clients@and@C
olleagues@Chapter@27:@Communicating@Assertively@and@Responsibly@with@Unpopular@Clients
Chapter@29:@Communicating@at@the@End-of-
Life@Chapter@30:@Continuing@the@Commitme
nt
,Balzer Riley: Communication in Nursing, 8th Edition
@ @ @ @ @
@
Chapter 1: Responsible, Assertive, Caring Communication in Nursing
@ @ @ @ @ @ @
Test@Bank@Multip
le@Choice
1. The@ nurse@ plans@ to@ delegate@ a@ client’s@ personal@ hygiene@ to@ a@ nursing@ assist
ant.@Which@statement@if@made@by@the@nurse@to@the@nursing@assistant@is@assertive
?
a. “Would@you@mind@helping@the@client@with@a@bath@when@you@have@time?@If@not,@
I@will@skip@my@lunch@and@do@it@myself.”
b. “You@never@get@your@work@done@and@are@always@on@the@phone.@You@need@to@hel
p@the@client@right@now@with@a@bath,@or@I@will@write@you@up.”
c. “The@client@needs@help@with@bathing.@I@want@you@to@assist@the@client@now,@and
@ you@can@ go@to@lunch@when@ you@are@finished.”
d. “I@have@important@work@to@complete@this@morning.@You@will@assist@the@client@w
ith@a@bath.@Do@not@take@a@break@until@you@have@finished.”
ANS:C
An@assertive@statement@is@clear,@direct,@and@respectful;@the@nurse@should@use@assertive@r
ights,@avoid@irrational@beliefs,@and@use@the@Describe@Express@Specify@Consequence@scri
pt@to@formulate@an@:@“The@client@needs@help@with@bathing.”@
Express@and@Specify:@“I@want@you@to@assist@the@client@now.”Consequence:@“You@can@g
o@to@lunch@when@you@are@finished.”The@other@statements@are@nonassertive@or@aggressive
:“Would@you@mind@helping@the@client@with@a@bath@when@you@have@time?@If@not,@I@will@
skip@my@lunch@and@do@it@myself.”@is@nonassertive,@hesitant,@and@apologetic.“You@never
@get@ your@work@done@and@are@always@on@the@phone.@You@need@to@help@the@client@right@
now@with@a@bath,@or@I@will@write@you@up.”@is@aggressive,@blaming,@and@negative.“I@have
@important@work@to@complete@this@morning.@You@will@assist@the@client@with@a@bath.@Do@
not@take@a@break@until@you@have@finished.”@is@aggressive,@sarcastic,@uncaring,@and@super
ior.DIF:@Analysis@REF:@p.@6@TOP:@Integrated@Process:@Communication@and@Documenta
tion@MSC:@Safe@and@Effective@Care@Environment:@Management@of@Care
2. A@hospital@nurse@is@concerned@about@the@demands@of@providing@safe@care@to@clie
nts@who@are@seriously@ill.@The@nurse@manager@should@suggest@which@intervention@to
@effectively@help@the@nurse@balance@the@demanding@work@in@the@hospital@setting?
a. Delegate@more@tasks@to@the@unlicensed@nursing@personnel@on@the@unit.
b. Request@a@transfer@to@another@nursing@care@unit@with@patients@who@are@stable.
c. Write@down@stories@in@a@journal@about@how@caring@makes@a@difference@for@patients.
d. Use@an@assertive@communication@style@for@every@patient–nurse@interaction.
, ANS:C
