2025/2026 QUESTIONS WITH ANSWERS GRADED A+
✔✔neglect - ✔✔the failure to provide needed care that results in physical, mental, or
emotional harm to a person.
✔✔physical abuse - ✔✔any treatment, intentional or not, that causes harm to a person's
body.
✔✔psychological abuse - ✔✔emotional harm caused by threatening, scaring,
humiliating, intimidating, isolating, or insulting a person, or by treating him as a child;
also includes verbal abuse.
✔✔verbal abuse - ✔✔the use of spoken or written words, pictures, or gestures that
threaten, embarrass, or insult a person.
✔✔sexual abuse - ✔✔the forcing of a person to perform or participate in sexual acts
against his or her will; includes unwanted touching, exposing oneself, and the sharing of
pornographic material.
✔✔financial abuse - ✔✔the improper or illegal use of a person's money, possessions,
property, or other assets.
✔✔assault - ✔✔a threat to harm a person, resulting in the person feeling fearful that he
or she will be harmed.
✔✔battery - ✔✔the intentional touching of a person without his or her consent.
✔✔domestic violence - ✔✔physical, sexual, or emotional abuse by spouses, intimate
partners, or family members.
✔✔false imprisonment - ✔✔unlawful restraint that affects a person's freedom of
movement; includes both the threat of being physically restrained and actually being
physically restrained.
✔✔involuntary seclusion - ✔✔the separation of a person from others against the
person's will.
✔✔workplace violence - ✔✔verbal, physical, or sexual abuse of staff by other staff
members, residents, or visitors.
✔✔sexual harassment - ✔✔any unwelcome sexual advance or behavior that creates an
intimidating, hostile, or offensive working environment.
,✔✔substance abuse - ✔✔the repeated use of legal or illegal drugs, cigarettes, or
alcohol in a way that is harmful to oneself or others.
✔✔active neglect - ✔✔the purposeful failure to provide needed care, resulting in harm
to a person.
✔✔passive neglect - ✔✔the unintentional failure to provide needed care, resulting in
physical, mental, or emotional harm to a person.
✔✔negligence - ✔✔actions, or the failure to act or provide the proper care, that result in
an unintended injury to a person.
✔✔malpractice - ✔✔injury to a person due to professional misconduct through
negligence, carelessness, or lack of skill.
✔✔ombudsman - ✔✔a legal advocate for residents in long-term care facilities; helps
resolve disputes and settle conflicts.
✔✔confidentiality - ✔✔the legal and ethical principle of keeping information private.
✔✔Health Insurance Portability and Accountability Act (HIPAA) - ✔✔a federal law that
requires health information be kept private and secure and that organizations must take
special steps to protect this information.
✔✔protected health information(PHI) - ✔✔a person's private health information, which
includes name, address, telephone number, social security number, email address, and
medical record number.
✔✔Minimum Data Set (MDS) - ✔✔a detailed form with guidelines for assessing
residents in long-term care facilities; also details what to do if resident problems are
identified.
✔✔incident - ✔✔an accident, problem, or unexpected event during the course of care
that is not part of the normal routine in a healthcare facility.
✔✔communication - ✔✔the process of exchanging information with others by sending
and receiving messages.
✔✔verbal communication - ✔✔communication involving the use of spoken or written
words or sounds.
✔✔nonverbal communication - ✔✔communicating without using words.
, ✔✔objective information - ✔✔information based on what a person sees, hears, touches,
or smells; also called signs.
✔✔subjective information - ✔✔information that a person cannot or did not observe, but
is based on something reported to the person that may or may not be true; also called
symptoms.
✔✔incontinence - ✔✔the inability to control the bladder or bowels.
✔✔defense mechanisms - ✔✔unconscious behaviors used to release tension or cope
with stress.
✔✔culture - ✔✔a system of learned behaviors, practiced by a group of people, that is
considered to be the tradition of that people and is passed on from one generation to
the next.
✔✔impairment - ✔✔a loss of function or ability.
✔✔mental health - ✔✔the normal functioning of emotional and intellectual abilities.
✔✔mental illness - ✔✔a disorder that affects a person's ability to function at a normal
level in the family, home, or community.
✔✔combative - ✔✔violent or hostile behavior.
✔✔body mechanics - ✔✔the way the parts of the body work together when a person
moves.
✔✔posture - ✔✔the way a person holds and positions his body.
✔✔fracture - ✔✔a broken bone.
✔✔disorientation - ✔✔confusion about person, place, or time.
✔✔scalds - ✔✔burns caused by hot liquids.
✔✔abrasion - ✔✔an injury that rubs off the surface of the skin.
✔✔conscious - ✔✔the state of being mentally alert and having awareness of
surroundings, sensations, and thoughts.
✔✔first aid - ✔✔emergency care given immediately to an injured person.