ISTM 209 Test 1 Questions and Answers
3 changes new with information systems - correct answer-✅technology
management
organizations
technology changes - correct answer-✅cloud computing
big data and the Internet of Things
mobile digital platforms compete with PC as a business system
management changes - correct answer-✅mgmt adopts online collaboration and social networking
software
business intelligence applications accelerate
virtual meetings proliferate
organization changes - correct answer-✅social business
telework gains momentum in the workplace
co-creation of business value
6 business drivers of information systems - correct answer-✅operational excellence
new products services and business models
customer and supplier intimacy
improved decision making
competitive advantage
survival
operational excellence - correct answer-✅improve their efficiency of operations to achieve higher
profitability
walmart and amazon spend money to make sure suppliers know when to restock item
new products, services, and business models - correct answer-✅apple making own itunes store and
music evolving
business model - correct answer-✅how a company produces, delivers, and sells a product or service to
create wealth
customer and supplier intimacy - correct answer-✅customer- knows your customer and serve their
particular needs and wants
supplier-more a business engages suppliers the better the suppliers can provide vital inputs
improved decision making - correct answer-✅provide managers to use real time data from marketplace
when making decisions
competitive advantage - correct answer-✅doing something better than your competitors
survival - correct answer-✅information systems are necessities for doing business sometimes
information system - correct answer-✅set of interrelated components that collect, process, store, and
distribute information to support decision making, coordinating, and control in an organization
information - correct answer-✅data shaped into a form that is meaningful and useful to humans
data - correct answer-✅streams of raw facts before they have been organized and arranged
3 activities in an information system - correct answer-✅input, processing, and output
input - correct answer-✅collects raw data from organization or external environment
processing - correct answer-✅converts raw data to meaningful form
output - correct answer-✅transfers processed info to people who use it
feedback - correct answer-✅output returned to appropriate members of org to help them evaluate or
correct the input
information system literacy - correct answer-✅broader understanding of info system that understands
the people and org that use it
, computer literacy - correct answer-✅knowledge of information technology
mgmt information system MIS - correct answer-✅tries to achieve broader information systems literacy
deals with behavioral issues as well as technical
3 dimensions of information systems - correct answer-✅organizations, people, and technology
business process - correct answer-✅logically related tasks and behaviors for accomplishing work
culture - correct answer-✅fundamental set of assumptions, values, and ways of doing things
each org has unique culture
computer hardware - correct answer-✅physical equipment used for input, processing, and output
activities in an information system
computer software - correct answer-✅consists of the detailed, preprogrammed instructions that control
and coordinate the computer hardware components in an information system
data management technology - correct answer-✅consists of the software governing the organization of
data on physical storage media
networking and telecommunications technology - correct answer-✅physical and software, links the
various piece of hardware and transfers data from one physical location to another
network - correct answer-✅links two or more computers to share data or resources such as a printer
internet - correct answer-✅global network or networks that uses universal standards to connect
millions of networks in more than 230 countries
intranets - correct answer-✅internal corporate networks based on internet technology
extranets - correct answer-✅private intranets extended to authorized users outside the organization to
coordinate their activities with other firms
world wide web - correct answer-✅service the internet provides that uses universally accepted
standards for storing, retrieving, formatting, and displaying info
information technology IT structure - correct answer-✅provides foundation or platform on which the
firm can build its specific information systems
4 step problem solving process by using information systems - correct answer-✅problem identification
solution design
solution evaluation and choice
implementation
constant feedback throughout
problem identification - correct answer-✅understand what kind of problem exists
3 different dimensions of business problems - correct answer-✅organizational, technological, people
organizational dimension of problems - correct answer-✅outdated processes, unsupportive culture and
attitudes, political, complexity of tasks etc.
technology dimension of problems - correct answer-✅insufficient and aging hardware, outdated
software, not enough database capacity etc.
people dimension of problems - correct answer-✅lack of employee training, difficulties evaluating
performance, legal and regulatory compliance, work environment etc.
solution design - correct answer-✅2nd step
consider as many solutions as possible, most successful solutions result from an integrated approach
solution evaluation and choice - correct answer-✅choosing best solution for your business
factor cost, feasibility, length of time etc.
implementation - correct answer-✅building the solution and introducing it into the organization
3 changes new with information systems - correct answer-✅technology
management
organizations
technology changes - correct answer-✅cloud computing
big data and the Internet of Things
mobile digital platforms compete with PC as a business system
management changes - correct answer-✅mgmt adopts online collaboration and social networking
software
business intelligence applications accelerate
virtual meetings proliferate
organization changes - correct answer-✅social business
telework gains momentum in the workplace
co-creation of business value
6 business drivers of information systems - correct answer-✅operational excellence
new products services and business models
customer and supplier intimacy
improved decision making
competitive advantage
survival
operational excellence - correct answer-✅improve their efficiency of operations to achieve higher
profitability
walmart and amazon spend money to make sure suppliers know when to restock item
new products, services, and business models - correct answer-✅apple making own itunes store and
music evolving
business model - correct answer-✅how a company produces, delivers, and sells a product or service to
create wealth
customer and supplier intimacy - correct answer-✅customer- knows your customer and serve their
particular needs and wants
supplier-more a business engages suppliers the better the suppliers can provide vital inputs
improved decision making - correct answer-✅provide managers to use real time data from marketplace
when making decisions
competitive advantage - correct answer-✅doing something better than your competitors
survival - correct answer-✅information systems are necessities for doing business sometimes
information system - correct answer-✅set of interrelated components that collect, process, store, and
distribute information to support decision making, coordinating, and control in an organization
information - correct answer-✅data shaped into a form that is meaningful and useful to humans
data - correct answer-✅streams of raw facts before they have been organized and arranged
3 activities in an information system - correct answer-✅input, processing, and output
input - correct answer-✅collects raw data from organization or external environment
processing - correct answer-✅converts raw data to meaningful form
output - correct answer-✅transfers processed info to people who use it
feedback - correct answer-✅output returned to appropriate members of org to help them evaluate or
correct the input
information system literacy - correct answer-✅broader understanding of info system that understands
the people and org that use it
, computer literacy - correct answer-✅knowledge of information technology
mgmt information system MIS - correct answer-✅tries to achieve broader information systems literacy
deals with behavioral issues as well as technical
3 dimensions of information systems - correct answer-✅organizations, people, and technology
business process - correct answer-✅logically related tasks and behaviors for accomplishing work
culture - correct answer-✅fundamental set of assumptions, values, and ways of doing things
each org has unique culture
computer hardware - correct answer-✅physical equipment used for input, processing, and output
activities in an information system
computer software - correct answer-✅consists of the detailed, preprogrammed instructions that control
and coordinate the computer hardware components in an information system
data management technology - correct answer-✅consists of the software governing the organization of
data on physical storage media
networking and telecommunications technology - correct answer-✅physical and software, links the
various piece of hardware and transfers data from one physical location to another
network - correct answer-✅links two or more computers to share data or resources such as a printer
internet - correct answer-✅global network or networks that uses universal standards to connect
millions of networks in more than 230 countries
intranets - correct answer-✅internal corporate networks based on internet technology
extranets - correct answer-✅private intranets extended to authorized users outside the organization to
coordinate their activities with other firms
world wide web - correct answer-✅service the internet provides that uses universally accepted
standards for storing, retrieving, formatting, and displaying info
information technology IT structure - correct answer-✅provides foundation or platform on which the
firm can build its specific information systems
4 step problem solving process by using information systems - correct answer-✅problem identification
solution design
solution evaluation and choice
implementation
constant feedback throughout
problem identification - correct answer-✅understand what kind of problem exists
3 different dimensions of business problems - correct answer-✅organizational, technological, people
organizational dimension of problems - correct answer-✅outdated processes, unsupportive culture and
attitudes, political, complexity of tasks etc.
technology dimension of problems - correct answer-✅insufficient and aging hardware, outdated
software, not enough database capacity etc.
people dimension of problems - correct answer-✅lack of employee training, difficulties evaluating
performance, legal and regulatory compliance, work environment etc.
solution design - correct answer-✅2nd step
consider as many solutions as possible, most successful solutions result from an integrated approach
solution evaluation and choice - correct answer-✅choosing best solution for your business
factor cost, feasibility, length of time etc.
implementation - correct answer-✅building the solution and introducing it into the organization
