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Examen

IHOP MENU TEST EXAM QUESTIONS AND ANSWERS 100% PASS

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IHOP MENU TEST EXAM QUESTIONS AND ANSWERS 100% PASS What is your server greeting with a smile for A.M. shifts? - Good Morning, I am ---- Can I start you off with some fresh coffee or orange juice? What is your server greeting with a smile for P.M. shifts? - Good Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea? How many ounces in a water glass? - 10 How many ounces in a large glass? - 20 How many ounces in a kids beverage? - 12 Servers must "echo" all food orders, T or F? - True Servers must point out menu handouts or make guests aware of at promotions, T or F? - True While serving during any meal period you must suggest a specific beverage, T or F? - True What two beverages do not get free refills? - Milk and all juices The customer should be acknowledged by someone in how many minutes from the time they sat down? - 2 Minutes 2COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED With what meats should steak knives be used? - T-bone, tilapia, steak tips, smoked sausage, CFS What is the first question you ask customers before taking an order? - Are these checks separate? When should you use a tray to carry out beverages? - 3 or more drinks What are the 7 service success steps? - 1. Greet and seat 2. Acknowledge 3. Take order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take payment According to "Voice of the Guest" reports, what are the three areas of service steps responsibilities that are inconsistently executed? - 1. Suggest and up sell 2. Mention TV Specials Handout 3. Offer a specific beverage Extra napkins are given by request only, T or F? - True How many ounces in the CFS? - 8 ounces How many ounces in the T-Bone Steak? - 10 ounces What is the proper procedure for telling the kitchen what you need? - Tell the wheel man what you need not what the customer said. What age do you have to be to order from the kids menu? - 12 or under Any juice must be charged full menu price, children's beverages do

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Ihop
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Información del documento

Subido en
5 de abril de 2025
Número de páginas
6
Escrito en
2024/2025
Tipo
Examen
Contiene
Preguntas y respuestas

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IHOP MENU TEST EXAM QUESTIONS
AND ANSWERS 100% PASS


What is your server greeting with a smile for A.M. shifts? - ✔✔Good Morning, I am ----
Can I start you off with some fresh coffee or orange juice?

What is your server greeting with a smile for P.M. shifts? - ✔✔Good
Afternoon/Evening, I am --- Can I start you off with an Iced Coffee or a sweet tea?

How many ounces in a water glass? - ✔✔10

How many ounces in a large glass? - ✔✔20

How many ounces in a kids beverage? - ✔✔12

Servers must "echo" all food orders, T or F? - ✔✔True

Servers must point out menu handouts or make guests aware of at promotions, T or F? -
✔✔True

While serving during any meal period you must suggest a specific beverage, T or F? -
✔✔True

What two beverages do not get free refills? - ✔✔Milk and all juices

The customer should be acknowledged by someone in how many minutes from the
time they sat down? - ✔✔2 Minutes




COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 1

, With what meats should steak knives be used? - ✔✔T-bone, tilapia, steak tips, smoked
sausage, CFS

What is the first question you ask customers before taking an order? - ✔✔Are these
checks separate?

When should you use a tray to carry out beverages? - ✔✔3 or more drinks

What are the 7 service success steps? - ✔✔1. Greet and seat 2. Acknowledge 3. Take
order 4. Deliver pre-meal items 5. Check back 6. Drop of check 7. Take payment

According to "Voice of the Guest" reports, what are the three areas of service steps
responsibilities that are inconsistently executed? - ✔✔1. Suggest and up sell 2. Mention
TV Specials Handout 3. Offer a specific beverage

Extra napkins are given by request only, T or F? - ✔✔True

How many ounces in the CFS? - ✔✔8 ounces

How many ounces in the T-Bone Steak? - ✔✔10 ounces

What is the proper procedure for telling the kitchen what you need? - ✔✔Tell the wheel
man what you need not what the customer said.

What age do you have to be to order from the kids menu? - ✔✔12 or under

Any juice must be charged full menu price, children's beverages do not include juice, t
or f? - ✔✔True

Can fresh fruit be substituted for any breakfast side? - ✔✔Yes

What three flavors of coffee do we offer? - ✔✔Mocha, vanilla, and original

What are the two splashed beverages we offer and do the get free refills? -
✔✔Splashberry and Tropical Island Twist, Yes.



COPYRIGHT © 2025 BY KATELYN WHITMAN, ALL RIGHTS RESERVED 2

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