RSET – Enterprise Questions and Answers
Verified by Experts
What is Calendar day and 24- hr billing calendar day counts as a day
24 hours rolls to a new day every 24 hours
ECARS 1.0 & 2.0
Dispute Resolution (10)
Protection Package 1. Resell
2. Offer to Split
3. Write Off
Mileage Charges These charges are how we are able to provide low rates on weekend
specials
,Calendar Day Billing Connivence for Customer to Pick Up/Drop off at any time with
contracted low rates
No Cars We Can Put Customer on a Waitlist and Call Upon Availability
No Cars We Can Put Customer on a Waitlist and Call Upon Availability
Setting up a Direct Bill Ensures the customer will not be held responsible for the cost of
the rental
Facilitating Payment If Customer Cannot Pay, Ask if they Have a Different Form of
payment, if we can run them to the Bank, or if there is Anyone else who can Pay for them
DNR Warning Ensure that the name and License Match, Consult a manager, Call Risk
Management to Confirm if Balance has been Paid Off. Ask Customer if they'd like to Pay
Balance and if Not, let them know we Cannot Release a Vehicle to them at this Time.
Accident Reporting We need to File a Proper Damage Report so that a proper Claim can
be Filed and the customer does not have any Issues Renting in the future.
, SALES (17)
What is the Primary Purpose of Marketing? To Strengthen Existing Relationships and
Gain New Accounts
List Selling Points for Different Referral Sources 1. Direct Bills
2. Pick-Up Service
3. Customer Service
4. ARMs
Steps Involved in a Sales Call 1. Intro
2. Fact Find
3. Presentation
4. Close
Objections in Sales Calls (2)
Verified by Experts
What is Calendar day and 24- hr billing calendar day counts as a day
24 hours rolls to a new day every 24 hours
ECARS 1.0 & 2.0
Dispute Resolution (10)
Protection Package 1. Resell
2. Offer to Split
3. Write Off
Mileage Charges These charges are how we are able to provide low rates on weekend
specials
,Calendar Day Billing Connivence for Customer to Pick Up/Drop off at any time with
contracted low rates
No Cars We Can Put Customer on a Waitlist and Call Upon Availability
No Cars We Can Put Customer on a Waitlist and Call Upon Availability
Setting up a Direct Bill Ensures the customer will not be held responsible for the cost of
the rental
Facilitating Payment If Customer Cannot Pay, Ask if they Have a Different Form of
payment, if we can run them to the Bank, or if there is Anyone else who can Pay for them
DNR Warning Ensure that the name and License Match, Consult a manager, Call Risk
Management to Confirm if Balance has been Paid Off. Ask Customer if they'd like to Pay
Balance and if Not, let them know we Cannot Release a Vehicle to them at this Time.
Accident Reporting We need to File a Proper Damage Report so that a proper Claim can
be Filed and the customer does not have any Issues Renting in the future.
, SALES (17)
What is the Primary Purpose of Marketing? To Strengthen Existing Relationships and
Gain New Accounts
List Selling Points for Different Referral Sources 1. Direct Bills
2. Pick-Up Service
3. Customer Service
4. ARMs
Steps Involved in a Sales Call 1. Intro
2. Fact Find
3. Presentation
4. Close
Objections in Sales Calls (2)
