Solutions
Cultural stereotype Belief that all people of a certain racial or ethnic group are alike in
many respects. "Asians are bad drivers."
Cultural archetype Symbols for remembering some of the culture specifics and is usually
not negative. Thinking that Mex-Am as having brown skin or European-Am as having blue eyes.
Therapeutic I would like to spend time with you - Offering self
Therapeutic Where would you like to begin? - Giving broad openings.
Therapeutic Has this ever happened before? - Encouraging comparison
Therapeutic Tell me more about that? Would you describe it more fully? - Exploring
, Therapeutic I am not sure I follow you, give me an example of a time everyone you
thought hated you? - Seeking clarification
Therapeutic Isn't that unusual? Really? I find that hard to believe. (esp in hallucinations
and delusions) - Voicing doubt
Non-therapeutic You should feel happy you are getting better - minimizing feelings
Non-therapeutic I would not worry about that - Falsely reassuring
Non-therapeutic I am proud of you for applying for that job. - Giving approval/agreeing
"When you say that about Mr. Jones, I'm uncomfortable." A client you have known to be a
frequent user of the health care system is admitted to your floor. One of the nurses says to the
team, "I can't stand him. He's not really ill; he's just using the system". What would be your best
response?
discuss the anger with a professional peer or supervisor. The nurse is feeling angry with a
client. To effectively deal with these "feelings" the nurse should: