Jean Inman Domain III Exam |154 Q’s and A’s
Basic function of management include - -plan, organize, direct, control and
evaluate
- Definition of policies - -guides that define scope of permissible activity
ex; dress code
- Definition of procedures - -daily operations, steps necessary to complete
tasks
- Operational planning - -covers period of 1 year or less
- strategic planning - -concentrates on decisions
-process that identifies internal and external forces
- SWOT analysis includes - -strengths, weaknesses, opportunities, threats
- Span of control is defined as - -number of individuals or departments
under the direction of one individual
- with meal equivalents how many nourishments is = to one meal - -6
nourishments = 1 meal
- FTE equation - -labor hours worked per (day/week/year depending on
question) divided by 8/40/2080 respectively related to above
- equation for meals per labor hour - -#meals produced/ # hours worked
- work simplification of motion economy can be defined as - -reduce
motions and time required
- pathway chart or flow diagram is - -scale drawing showing path of a
worker during a process
- Cross chart is - -efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
- productivity is defined as - -is the efficiency with which a production or
service activity converts inputs into outputs, expressed as ratios
- Labor turnover rate equation - -# of employees terminated and replaced /
total positions in department x 100
, - Maslow's Hierarch of needs includes; - -1.self-realization, actualization,
fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
- Herzberg's two-factor theory includes; - -motivation and maintenance
approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment,
opportunity for growth
- McClellands achievement - power - affiliation theory includes; - --people
have 3 needs; the need to achieve, need for power, and need for affiliation
- MacGregor theory includes - -attitude of the manager toward employees
has an impact on job performance -- includes theory X and theory Y
- Theory X - -people inherently dislike work, and will avoid if possible;
managers who believe this theory are authoritarian, work-centered, believe
workers prefer to be controlled and directed by pressure motivation through
fear
managers practice direct control
- Theory Y - -work is a natural as play or rest, managers should arrange
conditions so workers can achieve goals by directing own efforts
managers promote growth and development
Basic function of management include - -plan, organize, direct, control and
evaluate
- Definition of policies - -guides that define scope of permissible activity
ex; dress code
- Definition of procedures - -daily operations, steps necessary to complete
tasks
- Operational planning - -covers period of 1 year or less
- strategic planning - -concentrates on decisions
-process that identifies internal and external forces
- SWOT analysis includes - -strengths, weaknesses, opportunities, threats
- Span of control is defined as - -number of individuals or departments
under the direction of one individual
- with meal equivalents how many nourishments is = to one meal - -6
nourishments = 1 meal
- FTE equation - -labor hours worked per (day/week/year depending on
question) divided by 8/40/2080 respectively related to above
- equation for meals per labor hour - -#meals produced/ # hours worked
- work simplification of motion economy can be defined as - -reduce
motions and time required
- pathway chart or flow diagram is - -scale drawing showing path of a
worker during a process
- Cross chart is - -efficiency of equipment placement, studies work motions,
shows number of movements between pieces of equipment
- productivity is defined as - -is the efficiency with which a production or
service activity converts inputs into outputs, expressed as ratios
- Labor turnover rate equation - -# of employees terminated and replaced /
total positions in department x 100
, - Maslow's Hierarch of needs includes; - -1.self-realization, actualization,
fulfillment
2. esteem and factors
3. social needs and affection
4. safety and security
5. basic physiological needs
Basic needs are;
physiological- survival needs
security and safety - job security, insurance
Motivator needs are;
social - organized activities
self esteem- job title, praise, rewards
self-realization - realizing your potential for growth, job enrichment
- Herzberg's two-factor theory includes; - -motivation and maintenance
approach
maintenance factors
- include hygiene
-does not improve motivation but can prevent good work ethnic
-fair wage, insurance, working conditions, supervision, etc
Motivator factors
-call forth energy and enthusiasms, job enrichment
-achievement, recognition, responsibility, personal accomplishment,
opportunity for growth
- McClellands achievement - power - affiliation theory includes; - --people
have 3 needs; the need to achieve, need for power, and need for affiliation
- MacGregor theory includes - -attitude of the manager toward employees
has an impact on job performance -- includes theory X and theory Y
- Theory X - -people inherently dislike work, and will avoid if possible;
managers who believe this theory are authoritarian, work-centered, believe
workers prefer to be controlled and directed by pressure motivation through
fear
managers practice direct control
- Theory Y - -work is a natural as play or rest, managers should arrange
conditions so workers can achieve goals by directing own efforts
managers promote growth and development
