DLM (ASCP) TEST PAPERS 2025/2026 QUESTIONS WITH
SOLUTION GRADED A+
✔✔industrial engineering - ✔✔focuses on the mechanical aspects of work. looks for
ways to eliminate unnecessary motions
✔✔Purpose of job design - ✔✔help with staffing, setting number and type of staff
is part of the operational budget and dependent of volume of work being done.
✔✔job specification - ✔✔a description of the qualifications necessary for a specific job,
in terms of education, experience (skills and training), regulatory qualifications
(licensure, union, etc.) and personal and physical characteristics
✔✔scheduling - ✔✔focuses on matching people on a day to day basis with fluctuating
workload. balance needs of both department and staff (vacation, holidays, illness)
✔✔performance appraisal - ✔✔formal communication system used to assess and
provide feedback to staff about job performance expectations
✔✔Equal Employment Opportunity Commission (EEOC) - ✔✔Agency of the
Department of Justice charged with enforcing Title VII of the Civil Rights Act of 1964
and other anti-discrimination laws.
States that discrimination must be avoided against protected class of individuals.
✔✔Value Stream Mapping (VSM) - ✔✔a qualitative lean tool for eliminating waste or
muda
use a flow chart to document every step in the process - implement process
improvement. helps maximize available resources.
✔✔value stream - ✔✔how value can be added to a product/service by changing
form/function
✔✔muda - ✔✔Japanese term for waste
✔✔kaizen event - ✔✔short term approach to enhancing efficiency that focuses on
improving an existing process or an activity within a process
✔✔Pareto Chart - ✔✔a bar graph whose bars are drawn in decreasing order of
frequency or relative frequency.
analyze frequency/causes of problems in a process.
most common measures -frequency, quantity, cost and time
✔✔Histogram - ✔✔A graph of vertical bars representing the frequency distribution of a
set of data.
, bell shaped curve = normal distribution
✔✔Westgard QC - ✔✔helps in judgement of whether or not to report patient results.
Need two different QCs according to CLIA regulations.
✔✔laboratory design - ✔✔takes into account space allocation, ergonomic planning,
placement of utilities, traffic flow of personnel, equipment and patients, storage area,
safety/equipment and design, staff facilities
✔✔Lean Management - ✔✔An approach that improves the efficiency and effectiveness
of operations by eliminating waste in time, motion, effort/energy, space and costs while
improving quality
Ex: doing unnecessary testing (repeats), waiting, unnecessary movement)
✔✔functional narrative document - ✔✔describes the purpose, functions, relationships
and activities of the area under consideration. prepared by project design team for
engineers to come up with formal plans and agreements.
helps avoid mistakes and costly corrections
✔✔Four P's of Marketing - ✔✔Product, Price, Place, Promotion
✔✔halo effect - ✔✔particular aspects of candidates qualifications overshadows
(favorably/unfavorably) over other factors
✔✔regency effect - ✔✔applicants interviewed during end of selection process are given
inappropriate stronger consideration because fresh in memory
✔✔wage and salary administration goals - ✔✔recruit qualified staff, maintain stable
workforce, incentive plans to maximize productivity, reward desired behavior, control
labor costs, comply with legal regulations
✔✔federal workers compensation act of 1911 - ✔✔requires employers to contribute an
additional percentage of wages to a fund that paid employees if injured on a job
✔✔corrective action and employee discipline - ✔✔investigate cause of problem, offer
assistance and guidance when appropriate, seek advice from senior managers and hr,
documentation and follow up on repetitive incidents, deal with falsification/illegal
activities immediately.
✔✔Vroom's Expectancy Theory - ✔✔argues that work motivation is determined by
individual beliefs regarding effort-performance relationships and work outcomes
✔✔Adam's Equity Theory - ✔✔Workers compare the reward potential to the effort they
must expend. Workers also consider rewards of others. Equity exists when workers
perceive that the reward equals the efforts. (motivation theory that focuses on behavior)
SOLUTION GRADED A+
✔✔industrial engineering - ✔✔focuses on the mechanical aspects of work. looks for
ways to eliminate unnecessary motions
✔✔Purpose of job design - ✔✔help with staffing, setting number and type of staff
is part of the operational budget and dependent of volume of work being done.
✔✔job specification - ✔✔a description of the qualifications necessary for a specific job,
in terms of education, experience (skills and training), regulatory qualifications
(licensure, union, etc.) and personal and physical characteristics
✔✔scheduling - ✔✔focuses on matching people on a day to day basis with fluctuating
workload. balance needs of both department and staff (vacation, holidays, illness)
✔✔performance appraisal - ✔✔formal communication system used to assess and
provide feedback to staff about job performance expectations
✔✔Equal Employment Opportunity Commission (EEOC) - ✔✔Agency of the
Department of Justice charged with enforcing Title VII of the Civil Rights Act of 1964
and other anti-discrimination laws.
States that discrimination must be avoided against protected class of individuals.
✔✔Value Stream Mapping (VSM) - ✔✔a qualitative lean tool for eliminating waste or
muda
use a flow chart to document every step in the process - implement process
improvement. helps maximize available resources.
✔✔value stream - ✔✔how value can be added to a product/service by changing
form/function
✔✔muda - ✔✔Japanese term for waste
✔✔kaizen event - ✔✔short term approach to enhancing efficiency that focuses on
improving an existing process or an activity within a process
✔✔Pareto Chart - ✔✔a bar graph whose bars are drawn in decreasing order of
frequency or relative frequency.
analyze frequency/causes of problems in a process.
most common measures -frequency, quantity, cost and time
✔✔Histogram - ✔✔A graph of vertical bars representing the frequency distribution of a
set of data.
, bell shaped curve = normal distribution
✔✔Westgard QC - ✔✔helps in judgement of whether or not to report patient results.
Need two different QCs according to CLIA regulations.
✔✔laboratory design - ✔✔takes into account space allocation, ergonomic planning,
placement of utilities, traffic flow of personnel, equipment and patients, storage area,
safety/equipment and design, staff facilities
✔✔Lean Management - ✔✔An approach that improves the efficiency and effectiveness
of operations by eliminating waste in time, motion, effort/energy, space and costs while
improving quality
Ex: doing unnecessary testing (repeats), waiting, unnecessary movement)
✔✔functional narrative document - ✔✔describes the purpose, functions, relationships
and activities of the area under consideration. prepared by project design team for
engineers to come up with formal plans and agreements.
helps avoid mistakes and costly corrections
✔✔Four P's of Marketing - ✔✔Product, Price, Place, Promotion
✔✔halo effect - ✔✔particular aspects of candidates qualifications overshadows
(favorably/unfavorably) over other factors
✔✔regency effect - ✔✔applicants interviewed during end of selection process are given
inappropriate stronger consideration because fresh in memory
✔✔wage and salary administration goals - ✔✔recruit qualified staff, maintain stable
workforce, incentive plans to maximize productivity, reward desired behavior, control
labor costs, comply with legal regulations
✔✔federal workers compensation act of 1911 - ✔✔requires employers to contribute an
additional percentage of wages to a fund that paid employees if injured on a job
✔✔corrective action and employee discipline - ✔✔investigate cause of problem, offer
assistance and guidance when appropriate, seek advice from senior managers and hr,
documentation and follow up on repetitive incidents, deal with falsification/illegal
activities immediately.
✔✔Vroom's Expectancy Theory - ✔✔argues that work motivation is determined by
individual beliefs regarding effort-performance relationships and work outcomes
✔✔Adam's Equity Theory - ✔✔Workers compare the reward potential to the effort they
must expend. Workers also consider rewards of others. Equity exists when workers
perceive that the reward equals the efforts. (motivation theory that focuses on behavior)
