Salesforce AI Associate Exam
Questions and Answers 100% Pass
A business analyst (BA) is looking to boost their company's performance by making
improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer support data
C. Lead scoring, opportunity forecasting, and case classification - ✔✔C. Lead scoring,
opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
B. Is capable of replicating human intelligence and decision-making flawlessly
C. Depends on predefined rules for decision-making - ✔✔A. Utilizes algorithms to
gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 1
,C. Analyzing and comprehending visual information - ✔✔C. Analyzing and
comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements - ✔✔B. Algorithms, data, and
computational resources
A sales manager wants to improve Salesforce operations with AI. What AI application
would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports - ✔✔A. Prioritizing leads and
predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries more quickly
with a guided self-service app. Which Einstein feature offers the most suitable solution
for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases - ✔✔A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement. Which feature
provides the best solution for this goal?
A. Implementing custom AI models
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 2
, B. Journey Optimization
C. Einstein Engagement - ✔✔B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View - ✔✔A. Opportunity
Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and customer
support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations - ✔✔A. Einstein Lead Scoring and Case
Classification
In what way does AI aid in the process of lead qualification?
A. Generates customized SMS marketing campaigns
B. Evaluates leads using customer information
C. Engages with potential customers automatically - ✔✔B. Evaluates leads using
customer information
During a conversation with a customer considering AI implementation in Salesforce,
what should be the consultant's top priority when discussing the ethical aspects of data
management?
A. Visualization, data storage, and retrieval
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 3
Questions and Answers 100% Pass
A business analyst (BA) is looking to boost their company's performance by making
improvements in their sales procedures and customer service.
What AI tools could the BA employ to address these requirements?
A. Utilizing machine learning models and predicting chatbot behavior
B. Cleaning up sales data and ensuring proper governance of customer support data
C. Lead scoring, opportunity forecasting, and case classification - ✔✔C. Lead scoring,
opportunity forecasting, and case classification
What distinguishes machine learning in the realm of AI capabilities?
A. Utilizes algorithms to gather insights from data and make choices
B. Is capable of replicating human intelligence and decision-making flawlessly
C. Depends on predefined rules for decision-making - ✔✔A. Utilizes algorithms to
gather insights from data and make choices
In the realm of AI capabilities, what is the primary function of computer vision?
A. Forecasting future results using data
B. Improving images through image processing techniques
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 1
,C. Analyzing and comprehending visual information - ✔✔C. Analyzing and
comprehending visual information
What constitute the foundational components of AI systems?
A. Algorithms, data, and hardware infrastructure
B. Algorithms, data, and computational resources
C. Algorithms, software, and hardware elements - ✔✔B. Algorithms, data, and
computational resources
A sales manager wants to improve Salesforce operations with AI. What AI application
would offer the greatest benefits?
A. Prioritizing leads and predicting sales opportunities
B. Handling and organizing data effectively
C. Generating sales-related dashboards and reports - ✔✔A. Prioritizing leads and
predicting sales opportunities
A service leader plans to use AI to help customers resolve their queries more quickly
with a guided self-service app. Which Einstein feature offers the most suitable solution
for this?
A. Automated Chatbots
B. Offer personalized recommendations
C. Categorizing Cases - ✔✔A. Automated Chatbots
A marketing manager wants to use AI to enhance customer engagement. Which feature
provides the best solution for this goal?
A. Implementing custom AI models
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 2
, B. Journey Optimization
C. Einstein Engagement - ✔✔B. Journey Optimization
Which aspects of Einstein contribute to boosting sales efficiency and effectiveness?
A. Opportunity Scoring, Lead Scoring, Account Insights
B. Opportunity Scoring, Opportunity List View, Opportunity Dashboard
C. Opportunity List View, Lead List View, Account List View - ✔✔A. Opportunity
Scoring, Lead Scoring, Account Insights
Cloudy Computing wants to use AI to enhance its sales processes and customer
support. Which capability should they use?
A. Einstein Lead Scoring and Case Classification
B. Dashboard of Current Leads and Cases
C. Sales Path and Automated Case Escalations - ✔✔A. Einstein Lead Scoring and Case
Classification
In what way does AI aid in the process of lead qualification?
A. Generates customized SMS marketing campaigns
B. Evaluates leads using customer information
C. Engages with potential customers automatically - ✔✔B. Evaluates leads using
customer information
During a conversation with a customer considering AI implementation in Salesforce,
what should be the consultant's top priority when discussing the ethical aspects of data
management?
A. Visualization, data storage, and retrieval
© EMILY CHARLENE YEAR 2025-2026, ALL RIGHTS RESERVED 3
