NBHWC SECTION 2 — COACHING PROCESS
QUIZZES WITH COMPLETE SOLUTIONS.
2.1.,Client-centered,relationship
Client-centered,relationship,Competencies,(6),,ANS,-
,1.,Client's,agenda,,needs,,interests,,and,preferences,(vs.,coach's),drives,the,coaching,relationship
2.,Share,coach's,personal,information/experience,only,when,appropriate
3.,Share,information,or,recommendations,only,when,specifically,asked,or,given,permission,to,do,so,or,a
s,otherwise,required,within,scope,of,practice
4.,Observe,,name,,and,refer,to,client's,beliefs,and,values
5.,Convey,the,belief,that,client,is,resourceful,,expert,in,own,experience
6.,Adjust,approach,according,to,client's,health,literacy
Four,cornerstones,of,coaching,(Arloski),,ANS,-,1.,Clients,are,naturally,creative,,resourceful,and,whole
2.,Coaching,dares,the,client's,whole,life
3.,The,agenda,comes,from,the,client
4.,The,relationship,is,a,designed,alliance
Two,unique,aspects,of,coaching,,ANS,-,-,Coaching,is,a,designed,relationship
-,Coaching,language,is,permeated,with,permission
Coaching,conversations,focus,on,,ANS,-,-,Goals
-,Unutilized,potential
-,Solving,problems,(but,not,just,that)
-,Developing,skills
-,Finding,intrinsic,motivation
Bark's,4,phases,of,coaching,,ANS,-,1.,Setting,the,Foundation
2.,Co-Creating,the,Relationship
,3.,Communicating,Effectively
4.,Facilitating,Learning,and,Results
Bark's,Grid,for,Exploring,the,Unknown,,ANS,-,1.,What,the,clients,knows,but,the,coach,doesn't,know
2.,What,neither,the,coach,nor,the,client,knows
3.,What,the,coach,knows,and,what,the,client,knows
4.,What,the,coach,knows,but,the,client,doesn't,know
Humanistic,approach,assumptions,of,the,client,,ANS,-,-,Unique,and,whole
-,Intelligent,and,a,problem-solver
-,Capable,of,focus,,follow-through,,and,accomplishment
-,An,adult,and,personally,accountable
-,Imaginative,and,creative
-,Acting,from,their,own,sense,of,order,and,organizing,principles
-,Willing,to,be,a,learner
-,Clear
-,Resilient
-,Competent,in,the,work
-,Able,to,provide,for,themselves
-,Strong,,talented,,brave
-,Able,to,act,from,their,own,inner,compass,and,unique,vision,,dream,,or,goal
Mid-session,tasks,and,competencies,(Jordan),,ANS,-,-,Reinforce,self-accountability
-,Reflect,needs,and,interests,of,client
-,Evoke,agenda,,goals,,objectives,from,within,the,client
-,Ask,open-ended,,powerful,questions
-,Identify,key,resources,and,support,circles
-,Analyze,readiness,for,change
-,Listen,for,re-cycling,along,Transtheoretical,Model
,-,Apply,Adult,Learning,Theory,when,appropriate
-,Facilitate,cognitive,change
Key,words,for,the,coach,approach,,ANS,-,-,Accept
-,Ask
-,Guide
-,Help
-,Uncover
-,Support
-,Address
-,Assist
-,Encourage
-,Harness
-,Reframe
-,Enable
-,Inspire
Coaching,DONT'S,,ANS,-,Don't:
-,Assume,clients,already,know,the,answers
-,Make,decision,and,judgment,call,quickly
-,Think,about,what,to,say,next
-,Generate,even,the,tiniest,bit,of,quiet,resistance,
-,Rush,clients,through,their,"muck"
-,Be,on,"automatic,pilot"
More,of,what,is,NOT,a,coach,approach:,,ANS,-,1.,Ordering,,directing,,or,commanding
2.,Warning,,cautioning,,or,threatening,
3.,Giving,advice,,making,suggestions,,or,providing,solutions,
4.,Persuading,with,logic,,arguing,,or,lecturing
, 5.,Telling,people,what,they,should,do;,moralizing,
6.,Disagreeing,,judging,,criticizing,,or,blaming
7.,Agreeing,,approving,,or,praising,
8.,Shaming,,ridiculing,,or,labeling
9.,Interpreting,or,analyzing,
10.,Reassuring,,sympathizing,,or,consoling,
11.,Questioning,or,probing,
12.,Withdrawing,,distracting,,humoring,,or,changing,the,subject
Highlights,of,the,coach,approach,,ANS,-,1.,Clients,are,working,at,least,as,hard,as,you,are
2.,Clients,are,talking,more,than,you
3.,Clients,first,try,to,find,answers,for,themselves
4.,Ask,permission,before,giving,expert,advice
5.,Brainstorm,with,client,to,inspire,creative,thinking
6.,Speak,less,,and,speak,simply,—,one,question,at,a,time
7.,Prioritize,the,coach,approach,over,the,expert,approach
8.,Balance,questions,with,reflections,(avoid,interrogation)
9.,Use,silence,to,elicit,deeper,thinking
10.,Help,clients,define,a,path,for,gaining,new,knowledge,or,skills
11.,"Less,is,more",is,a,good,rule,of,thumb
What,within,the,client,is,fundamental,to,successful,coaching?,,ANS,-,VALUES
Describe,affirmation,,ANS,-,-,Conveys,acceptance,and,appreciation
-,Has,to,do,with,combining,mindfulness,and,empathy
2.2.,Trust,&,rapport
—
QUIZZES WITH COMPLETE SOLUTIONS.
2.1.,Client-centered,relationship
Client-centered,relationship,Competencies,(6),,ANS,-
,1.,Client's,agenda,,needs,,interests,,and,preferences,(vs.,coach's),drives,the,coaching,relationship
2.,Share,coach's,personal,information/experience,only,when,appropriate
3.,Share,information,or,recommendations,only,when,specifically,asked,or,given,permission,to,do,so,or,a
s,otherwise,required,within,scope,of,practice
4.,Observe,,name,,and,refer,to,client's,beliefs,and,values
5.,Convey,the,belief,that,client,is,resourceful,,expert,in,own,experience
6.,Adjust,approach,according,to,client's,health,literacy
Four,cornerstones,of,coaching,(Arloski),,ANS,-,1.,Clients,are,naturally,creative,,resourceful,and,whole
2.,Coaching,dares,the,client's,whole,life
3.,The,agenda,comes,from,the,client
4.,The,relationship,is,a,designed,alliance
Two,unique,aspects,of,coaching,,ANS,-,-,Coaching,is,a,designed,relationship
-,Coaching,language,is,permeated,with,permission
Coaching,conversations,focus,on,,ANS,-,-,Goals
-,Unutilized,potential
-,Solving,problems,(but,not,just,that)
-,Developing,skills
-,Finding,intrinsic,motivation
Bark's,4,phases,of,coaching,,ANS,-,1.,Setting,the,Foundation
2.,Co-Creating,the,Relationship
,3.,Communicating,Effectively
4.,Facilitating,Learning,and,Results
Bark's,Grid,for,Exploring,the,Unknown,,ANS,-,1.,What,the,clients,knows,but,the,coach,doesn't,know
2.,What,neither,the,coach,nor,the,client,knows
3.,What,the,coach,knows,and,what,the,client,knows
4.,What,the,coach,knows,but,the,client,doesn't,know
Humanistic,approach,assumptions,of,the,client,,ANS,-,-,Unique,and,whole
-,Intelligent,and,a,problem-solver
-,Capable,of,focus,,follow-through,,and,accomplishment
-,An,adult,and,personally,accountable
-,Imaginative,and,creative
-,Acting,from,their,own,sense,of,order,and,organizing,principles
-,Willing,to,be,a,learner
-,Clear
-,Resilient
-,Competent,in,the,work
-,Able,to,provide,for,themselves
-,Strong,,talented,,brave
-,Able,to,act,from,their,own,inner,compass,and,unique,vision,,dream,,or,goal
Mid-session,tasks,and,competencies,(Jordan),,ANS,-,-,Reinforce,self-accountability
-,Reflect,needs,and,interests,of,client
-,Evoke,agenda,,goals,,objectives,from,within,the,client
-,Ask,open-ended,,powerful,questions
-,Identify,key,resources,and,support,circles
-,Analyze,readiness,for,change
-,Listen,for,re-cycling,along,Transtheoretical,Model
,-,Apply,Adult,Learning,Theory,when,appropriate
-,Facilitate,cognitive,change
Key,words,for,the,coach,approach,,ANS,-,-,Accept
-,Ask
-,Guide
-,Help
-,Uncover
-,Support
-,Address
-,Assist
-,Encourage
-,Harness
-,Reframe
-,Enable
-,Inspire
Coaching,DONT'S,,ANS,-,Don't:
-,Assume,clients,already,know,the,answers
-,Make,decision,and,judgment,call,quickly
-,Think,about,what,to,say,next
-,Generate,even,the,tiniest,bit,of,quiet,resistance,
-,Rush,clients,through,their,"muck"
-,Be,on,"automatic,pilot"
More,of,what,is,NOT,a,coach,approach:,,ANS,-,1.,Ordering,,directing,,or,commanding
2.,Warning,,cautioning,,or,threatening,
3.,Giving,advice,,making,suggestions,,or,providing,solutions,
4.,Persuading,with,logic,,arguing,,or,lecturing
, 5.,Telling,people,what,they,should,do;,moralizing,
6.,Disagreeing,,judging,,criticizing,,or,blaming
7.,Agreeing,,approving,,or,praising,
8.,Shaming,,ridiculing,,or,labeling
9.,Interpreting,or,analyzing,
10.,Reassuring,,sympathizing,,or,consoling,
11.,Questioning,or,probing,
12.,Withdrawing,,distracting,,humoring,,or,changing,the,subject
Highlights,of,the,coach,approach,,ANS,-,1.,Clients,are,working,at,least,as,hard,as,you,are
2.,Clients,are,talking,more,than,you
3.,Clients,first,try,to,find,answers,for,themselves
4.,Ask,permission,before,giving,expert,advice
5.,Brainstorm,with,client,to,inspire,creative,thinking
6.,Speak,less,,and,speak,simply,—,one,question,at,a,time
7.,Prioritize,the,coach,approach,over,the,expert,approach
8.,Balance,questions,with,reflections,(avoid,interrogation)
9.,Use,silence,to,elicit,deeper,thinking
10.,Help,clients,define,a,path,for,gaining,new,knowledge,or,skills
11.,"Less,is,more",is,a,good,rule,of,thumb
What,within,the,client,is,fundamental,to,successful,coaching?,,ANS,-,VALUES
Describe,affirmation,,ANS,-,-,Conveys,acceptance,and,appreciation
-,Has,to,do,with,combining,mindfulness,and,empathy
2.2.,Trust,&,rapport
—
