BRMP Certification Exam Latest Questions and
Answers.
Urgency for Change (Business Drivers) - ANSWER -- Strategic
- Financial
- Customer
- Operational
- Employee
- Regulatory
- Social
Key Roles in the Transition Network - ANSWER -1. Stakeholders
(impacted in some way)
2. Initiating Change Leader (sponsors the change)
3. Sustaining Change Leader (local institutional power)
4. Change agents (guide the planning and implementation)
5. Advocates (use personal influence for the change)
Service - ANSWER -A means of delivering value to customers by
facilitating outcomes customers want to achieve without the ownership
of specific costs and risks. Also co-created.
Process - ANSWER -a set of structured activities designed to achieve a
specific objective. Are consistent and predictable. Takes one of more
defined inputs and turns them into defined outputs.
Utility - ANSWER -Fit for Purpose
- In the context of an IT Service this is its functionality
, - A service it fit for purpose if it supports the performance of the
business in some way or it removes some constraint on business activity
Warranty - ANSWER -Fit for Use
- refers to service quality
- the quality must match the quality needed by the customer
(available, capacity, continuous, secure)
Service Value Components - ANSWER -Value = warranty (fit for use)
+ utility (fit for purpose)
Business Outcomes
Perceptions
Preferences
BRM as a Connector - ANSWER -- Facilitate productive connections
and mobilize projects and programs
- Stimulate, surface, and shape demand, Raise IT Savvy
- Influences appropriate supply
BRM as Orchestrator - ANSWER -- Capabilities to drive value from
Provider services
- Coordinate and aggregate demand
- Orchestrate key provider roles
BRM as Navigator - ANSWER -- Facilitate Business-Provider
convergence
- Facilitate business strategy and roadmapping
- Guide architecture, portfolio and program management
Answers.
Urgency for Change (Business Drivers) - ANSWER -- Strategic
- Financial
- Customer
- Operational
- Employee
- Regulatory
- Social
Key Roles in the Transition Network - ANSWER -1. Stakeholders
(impacted in some way)
2. Initiating Change Leader (sponsors the change)
3. Sustaining Change Leader (local institutional power)
4. Change agents (guide the planning and implementation)
5. Advocates (use personal influence for the change)
Service - ANSWER -A means of delivering value to customers by
facilitating outcomes customers want to achieve without the ownership
of specific costs and risks. Also co-created.
Process - ANSWER -a set of structured activities designed to achieve a
specific objective. Are consistent and predictable. Takes one of more
defined inputs and turns them into defined outputs.
Utility - ANSWER -Fit for Purpose
- In the context of an IT Service this is its functionality
, - A service it fit for purpose if it supports the performance of the
business in some way or it removes some constraint on business activity
Warranty - ANSWER -Fit for Use
- refers to service quality
- the quality must match the quality needed by the customer
(available, capacity, continuous, secure)
Service Value Components - ANSWER -Value = warranty (fit for use)
+ utility (fit for purpose)
Business Outcomes
Perceptions
Preferences
BRM as a Connector - ANSWER -- Facilitate productive connections
and mobilize projects and programs
- Stimulate, surface, and shape demand, Raise IT Savvy
- Influences appropriate supply
BRM as Orchestrator - ANSWER -- Capabilities to drive value from
Provider services
- Coordinate and aggregate demand
- Orchestrate key provider roles
BRM as Navigator - ANSWER -- Facilitate Business-Provider
convergence
- Facilitate business strategy and roadmapping
- Guide architecture, portfolio and program management
