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Advocate - Correct answerwhen a social worker assists clients in fighting for their
rights as well as the rights of others to obtain needed resources
Identity Best Practice Protocol #1 - Correct answeran student working in a field
placement as an intern should always identify herself as a student doing his/her
internship
Identity Best Practice Protocol #2 - Correct answera social worker working with
children and families should be aware of maintaining communication with appropriate
family members and be aware of the resources in the community that may be helpful to
the family/child's situation
Identity Best Practice Protocol #3 - Correct answera student working in a field
placement should demonstrate culturally appropriate and responsive behaviors, and be
accepting of clients' concerns and respond with sensitivity
Identity Best Practice Protocol #4 - Correct answera social worker working with a
client regarding mental health issues that are affected by or affecting the family
members should consider including the family members as a part of the treatment plan
Broker - Correct answerwhen a person who links the community with the agency
Organizer - Correct answera person who coordinates, plans, and establishes
services
Mediator - Correct answerthe person who intervenes in disputes between partied to
bring about concessions, reconcile differences, and/or reach agreements
Ethics #1 - Correct answerSocial workers should seek assistance from supervisors
when faced with an ethical dilemma
Ethics #2 - Correct answerAnytime a social worker videos or photographs a client,
written consent should be obtained from the client or in the case of minors, their parent
or guardian
, Ethics #3 - Correct answerA written release of information/consent form must be
signed by the client, parent or guardian any time an agency shares information
Ethics #4 - Correct answerSocial workers cannot discuss their clients or case
information with others outside their own agency without written consent from the client
Ethics #5 - Correct answerIt is expected that social workers treat their clients with
respect, integrity, dignity and worth, and consider self-determination. In the case of a
client with a cognitive disability, social workers may have to take the client's capacity for
self-determination into consideration when making decisions
Ethics #6 - Correct answerIn working with groups, a social worker is expected to
show respect to each client equally, and to encourage respect between the participants.
The worker should urge participation by directing clients to focus on appropriate and
supportive discussion
Ethics #7 - Correct answerIn their professional capacity, social workers should not
engage in nor support gossip by appropriately redirecting persons who attempt to draw
them in to such conversations
Critical Thinking Scenario - Correct answerWhen confronted with a situation in
which clients are disrespected (directly or indirectly) and a worker finds her/himself in an
awkward situation...
Critical Thinking Best Practice Protocol #1 - Correct answera direct and honest
approach of apologizing and seeking from the client their feeling about the situation, is a
first step towards repairing the offense
Critical Thinking Best Practice Protocol #2 - Correct answer·explaining that the
conduct is not representative of the organization or its philosophy is also helpful
Critical Thinking Best Practice Protocol #3 - Correct answerpretending it never
happened or ignoring the issue would most likely lead to lack of trust, frustration, and
would foster disrespect
Critical Thinking Best Practice Protocol #4 - Correct answerthe worker should speak
with the supervisor in anticipation that the issue be addressed in an appropriate manner
which may include sensitivity training for the offender
Critical Thinking Best Practice Protocol #5 - Correct answerin the case of a student
intern, the field advisor should be advised of the situation to ensure that she took the
appropriate steps in resolving the matter, confirm her plans to speak with the supervisor
and any other administrators as necessary