ASAP PACE CERTIFICATION EXAM ACTUAL EXAM
COMPLETE 300 QUESTIONS WITH DETAILED
VERIFIED ANSWERS (100% CORRECT ANSWERS) /
ALREADY GRADED A+
Convergent thinking - ✔✔ANSW✔✔..Relies on reason
and logic to find the one best answer to a question
Divergent thinking - ✔✔ANSW✔✔..Focuses on
producing a broad variety of ideas
Levels of Communication - ✔✔ANSW✔✔..1. Casual
2. Critical
3. Crucial
Crucial Communication Components -
✔✔ANSW✔✔..Opposing opinions, high stakes, strong
emotions
Communication Cycle - ✔✔ANSW✔✔..Sender >
Message > Receiver
Main 3 Components of Communication -
✔✔ANSW✔✔..1. Word Choice
,2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔ANSW✔✔..10%
Tone of Voice (% of meaning) - ✔✔ANSW✔✔..35%
Body Language (% of meaning) - ✔✔ANSW✔✔..55%
Tone of Voice Elements - ✔✔ANSW✔✔..Pitch, Pace,
Volume, Inflection, Emphasis
Body Language Elements - ✔✔ANSW✔✔..Eye Contact,
Facial Expression, Positioning, Gestures
Context Elements - ✔✔ANSW✔✔..Place, People,
Purpose
Non-Verbal Listening Skills - ✔✔ANSW✔✔..Don't
interrupt, remove distractions, nod, mirror the
communicator, take notes
Verbal Listening Skills - ✔✔ANSW✔✔..Probe, clarify,
paraphrase, reflect, encourage
,4 Communication Styles - ✔✔ANSW✔✔..1. The
Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) -
✔✔ANSW✔✔..Personal Competence, Social
Competence
Personal Competence (EQ) Elements -
✔✔ANSW✔✔..Self-Awareness, Self-Management
Social Competence (EQ) Elements -
✔✔ANSW✔✔..Social Awareness, Relationship
Management
Self-Awareness (EQ) - ✔✔ANSW✔✔..Understand your
own emotions
Self-Management (EQ) - ✔✔ANSW✔✔..Managing your
own emotions and behaviors
Social Awareness (EQ) - ✔✔ANSW✔✔..Identify and
understand the emotions of others
, Relationship Management (EQ) -
✔✔ANSW✔✔..Manage interactions with others
successfully
Prescriptive Feedback - ✔✔ANSW✔✔..Offer a solution
for the problem - what they can do different next time
Descriptive Feedback - ✔✔ANSW✔✔..State what didn't
work and why - no judgement, stick to the facts
Receiving Positive Feedback - ✔✔ANSW✔✔..Accept it,
show gratitude, make note
Receiving Negative Feedback - ✔✔ANSW✔✔..Listen,
clarify, manage emotions
Constructive Conflict - ✔✔ANSW✔✔..Can lead to better
decisions, more creative problem solving and stronger
relationships
Destructive Conflict - ✔✔ANSW✔✔..Creates negative
outcomes - broken relationships, decreased productivity
and harms reputations
COMPLETE 300 QUESTIONS WITH DETAILED
VERIFIED ANSWERS (100% CORRECT ANSWERS) /
ALREADY GRADED A+
Convergent thinking - ✔✔ANSW✔✔..Relies on reason
and logic to find the one best answer to a question
Divergent thinking - ✔✔ANSW✔✔..Focuses on
producing a broad variety of ideas
Levels of Communication - ✔✔ANSW✔✔..1. Casual
2. Critical
3. Crucial
Crucial Communication Components -
✔✔ANSW✔✔..Opposing opinions, high stakes, strong
emotions
Communication Cycle - ✔✔ANSW✔✔..Sender >
Message > Receiver
Main 3 Components of Communication -
✔✔ANSW✔✔..1. Word Choice
,2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - ✔✔ANSW✔✔..10%
Tone of Voice (% of meaning) - ✔✔ANSW✔✔..35%
Body Language (% of meaning) - ✔✔ANSW✔✔..55%
Tone of Voice Elements - ✔✔ANSW✔✔..Pitch, Pace,
Volume, Inflection, Emphasis
Body Language Elements - ✔✔ANSW✔✔..Eye Contact,
Facial Expression, Positioning, Gestures
Context Elements - ✔✔ANSW✔✔..Place, People,
Purpose
Non-Verbal Listening Skills - ✔✔ANSW✔✔..Don't
interrupt, remove distractions, nod, mirror the
communicator, take notes
Verbal Listening Skills - ✔✔ANSW✔✔..Probe, clarify,
paraphrase, reflect, encourage
,4 Communication Styles - ✔✔ANSW✔✔..1. The
Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) -
✔✔ANSW✔✔..Personal Competence, Social
Competence
Personal Competence (EQ) Elements -
✔✔ANSW✔✔..Self-Awareness, Self-Management
Social Competence (EQ) Elements -
✔✔ANSW✔✔..Social Awareness, Relationship
Management
Self-Awareness (EQ) - ✔✔ANSW✔✔..Understand your
own emotions
Self-Management (EQ) - ✔✔ANSW✔✔..Managing your
own emotions and behaviors
Social Awareness (EQ) - ✔✔ANSW✔✔..Identify and
understand the emotions of others
, Relationship Management (EQ) -
✔✔ANSW✔✔..Manage interactions with others
successfully
Prescriptive Feedback - ✔✔ANSW✔✔..Offer a solution
for the problem - what they can do different next time
Descriptive Feedback - ✔✔ANSW✔✔..State what didn't
work and why - no judgement, stick to the facts
Receiving Positive Feedback - ✔✔ANSW✔✔..Accept it,
show gratitude, make note
Receiving Negative Feedback - ✔✔ANSW✔✔..Listen,
clarify, manage emotions
Constructive Conflict - ✔✔ANSW✔✔..Can lead to better
decisions, more creative problem solving and stronger
relationships
Destructive Conflict - ✔✔ANSW✔✔..Creates negative
outcomes - broken relationships, decreased productivity
and harms reputations
