COB 300 OPERATIONS FINAL EXAM
STUDY GUIDE QUESTIONS AND
ANSWERS
Productivity - Answer-A measure of how well resources are used. According to
Goldratt'sdefinition, all the actions that bring a company closer to its goals.
Conformance quality - Answer-The degree to which the product or service design
specifications are met.
Design quality - Answer-he inherent value of the product in the marketplace.
Six Phases of the Generic Development Process - Answer-- Phase 0: Planning
Precedes project approval
- Phase 1: Concept development
Needs of the target market are identified
- Phase 2: System-level design
Definition of product architecture
- Phase 3: Design detail
Complete specification of the geometry, materials, and tolerances for all parts
- Phase 4: Testing and refinement
Construction and evaluation of multiple pre production versions of product
- Phase 5: Production ramp-up
Product is made using the intended production system
Phase 0: - Answer-- Planning
- Precedes project approval
Phase 1 - Answer-- Concept development
- Needs of the target market are identified
Phase 2 - Answer-- System-level design
- Definition of product architecture
Phase 3 - Answer-- Design detail
- Complete specification of the geometry, materials, and tolerances for all parts
Phase 4 - Answer-- Testing and refinement
- Construction and evaluation of multiple pre production versions of product
Phase 5 - Answer-- Production ramp-up
- Product is made using the intended production system
, Three General Factors for Determining Fit - Answer-Service Experience Fit:
The new service should fit into the current service experience for the customer
Operational fit:
Existing processes should be able to support the operation of the new service
Financial Impact:
Introducing a new service should be financially justified
Process - Answer-Any set of activities performed by an organization that takes inputs
and transforms them into outputs ideally of greater value to the organization than the
original inputs.
Throughput time - Answer-The average time for a unit to move through the system
Run time - Answer-The time required to produce a batch of parts.
Operation time - Answer-Setup time plus run time
Cycle time - Answer-The average time between completions of successive units in a
process
Utilization - Answer-The ratio of the time that a resource is actually activated relative to
the time that it is available for use.
Buffer - Answer-A storage area between stages where the output of a stage is placed
prior to being used in adown stream stage.
Blocking - Answer-The activities in the stage must stop because there is no place to
deposit the item just completed.
Starving - Answer-The activities in a stage must stop because there isno work.
Bottleneck - Answer-A resource that limits the capacity or maximum output of the
process.
Make-to-order - Answer-A production environment where the product is built directly
from raw materials and components in response to a specific customer order.
Make-to-stock - Answer-A production environment where the customer is served "on-
demand" from finished goods inventory.
Hybrid - Answer-Combines the features of both make-to-order and make-to-stock.
Efficiency - Answer-A ratio of the actual output of a process relative to some standard.
Also, being "efficient" means doing something at the lowest possible cost.
STUDY GUIDE QUESTIONS AND
ANSWERS
Productivity - Answer-A measure of how well resources are used. According to
Goldratt'sdefinition, all the actions that bring a company closer to its goals.
Conformance quality - Answer-The degree to which the product or service design
specifications are met.
Design quality - Answer-he inherent value of the product in the marketplace.
Six Phases of the Generic Development Process - Answer-- Phase 0: Planning
Precedes project approval
- Phase 1: Concept development
Needs of the target market are identified
- Phase 2: System-level design
Definition of product architecture
- Phase 3: Design detail
Complete specification of the geometry, materials, and tolerances for all parts
- Phase 4: Testing and refinement
Construction and evaluation of multiple pre production versions of product
- Phase 5: Production ramp-up
Product is made using the intended production system
Phase 0: - Answer-- Planning
- Precedes project approval
Phase 1 - Answer-- Concept development
- Needs of the target market are identified
Phase 2 - Answer-- System-level design
- Definition of product architecture
Phase 3 - Answer-- Design detail
- Complete specification of the geometry, materials, and tolerances for all parts
Phase 4 - Answer-- Testing and refinement
- Construction and evaluation of multiple pre production versions of product
Phase 5 - Answer-- Production ramp-up
- Product is made using the intended production system
, Three General Factors for Determining Fit - Answer-Service Experience Fit:
The new service should fit into the current service experience for the customer
Operational fit:
Existing processes should be able to support the operation of the new service
Financial Impact:
Introducing a new service should be financially justified
Process - Answer-Any set of activities performed by an organization that takes inputs
and transforms them into outputs ideally of greater value to the organization than the
original inputs.
Throughput time - Answer-The average time for a unit to move through the system
Run time - Answer-The time required to produce a batch of parts.
Operation time - Answer-Setup time plus run time
Cycle time - Answer-The average time between completions of successive units in a
process
Utilization - Answer-The ratio of the time that a resource is actually activated relative to
the time that it is available for use.
Buffer - Answer-A storage area between stages where the output of a stage is placed
prior to being used in adown stream stage.
Blocking - Answer-The activities in the stage must stop because there is no place to
deposit the item just completed.
Starving - Answer-The activities in a stage must stop because there isno work.
Bottleneck - Answer-A resource that limits the capacity or maximum output of the
process.
Make-to-order - Answer-A production environment where the product is built directly
from raw materials and components in response to a specific customer order.
Make-to-stock - Answer-A production environment where the customer is served "on-
demand" from finished goods inventory.
Hybrid - Answer-Combines the features of both make-to-order and make-to-stock.
Efficiency - Answer-A ratio of the actual output of a process relative to some standard.
Also, being "efficient" means doing something at the lowest possible cost.
