USPS 476 QUESTIONS WITH CORRECT
ANSWERS 2025
AYcustomerYmovedYbutYisYnotYreceivingYhisYmailYbecauseYheYdidYnotYsubmitYaYchangeYofYaddressYfo
rm.YHeYwantsYyouYtoYgiveYhimYhisYmailYanyway.Y-YCORRECTYANSWERY-MOSTY
TellYhimYpostalYpolicyYprohibitsYyouYfromYgivingYhimYmailYuntilYaYchangeYofYaddressYisYsubmitted
LEAST
TellYhimYthereYisYnothingYyouYcanYdoYuntilYheYsubmitsYaYchangeYofYaddress
AYcustomerYonYyourYrouteYasksYhowYtoYfindYsomethingYonYtheYUSPSYwebsite.Y-
YCORRECTYANSWERY-MOST
ExplainYwhereYtoYfindYitYandYofferYtoYhelpYwithYanyYotherYissuesYheYmayYhave
LEAST
OfferYtoYhelpYhimYfindYitYonYhisYcomputer
AYcustomerYasksYaboutYstatusYofYaYpackageYthatYyouYdeliveredYdaysYago.Y-YCORRECTYANSWERY-
MOST
ShowYhimYproofYofYdeliveryYandYtellYhimYheYisYresponsibleYforYtheYpackageYonceYitYisYdelivered
LEAST
ShowYhimYproofYofYdeliveryYandYaskYifYitYmightYhaveYbeenYstolen.
AYcustomerYasksYquestionsYaboutYshippingYchoices,YbutYyouYdoYnotYknowYtheYanswers.Y-
YCORRECTYANSWERY-MOST
SayYyouYdoYnotYknowYaboutYshippingYchoicesYandYsuggestYthatYheYlookYonYUSPSYwebsite
, LEAST
SayYyouYwillYhaveYanswersYtomorrowYandYresearchYtheYshippingYchoicesYafterYfinishingYyourYdelive
ries
AYnewYemployeeYisYhavingYtroubleYlearningYhisYjobYwhichYforcesYyouYandYothersYtoYworkYharderYtoY
meetYproductionYstandards.Y-YCORRECTYANSWERY-MOST
TellYhimYhowYtoYdoYhisYjobYquickerYandYbetter
LEAST
DoYnothingYbecauseYhisYproductionYshouldYimproveYoverYtime.
AYcustomerYisYangryYbecauseYtheYnearbyYpostYofficeYdoesYnotYhaveYaYproductYheYneedsYtoday.Y-
YCORRECTYANSWERY-MOST
SuggestYanYalternateYproductYthatYmayYwork
LEAST
GoYgetYtheYproductYatYanotherYfacilityYandYbringYitYbackYtoYtheYcustomer
YouYare3YtoYcompleteYaYtaskYbeforeYbeginningYdeliveries.YWhileYdoingYthatYtask,YyouYseeYtwoYcowo
rkersYhavingYtroubleYwithYaYjobY-YCORRECTYANSWERY-MOST
GiveYthemYonlyYsomeYquickYadviceYsoYyouYcanYcompleteYyourYtaskYinYtime
LEAST
IgnoreYthemYandYfinishYyourYtask
AYcustomerYcomplainsYtoYyouYaboutYanotherYPostalYEmployeeY-YCORRECTYANSWERY-MOST
ExplainYthatYtheYemployeeYinYquestionYisYreallyYaYgoodYworkerYbutYwasYjustYhavingYaYbadYday
ANSWERS 2025
AYcustomerYmovedYbutYisYnotYreceivingYhisYmailYbecauseYheYdidYnotYsubmitYaYchangeYofYaddressYfo
rm.YHeYwantsYyouYtoYgiveYhimYhisYmailYanyway.Y-YCORRECTYANSWERY-MOSTY
TellYhimYpostalYpolicyYprohibitsYyouYfromYgivingYhimYmailYuntilYaYchangeYofYaddressYisYsubmitted
LEAST
TellYhimYthereYisYnothingYyouYcanYdoYuntilYheYsubmitsYaYchangeYofYaddress
AYcustomerYonYyourYrouteYasksYhowYtoYfindYsomethingYonYtheYUSPSYwebsite.Y-
YCORRECTYANSWERY-MOST
ExplainYwhereYtoYfindYitYandYofferYtoYhelpYwithYanyYotherYissuesYheYmayYhave
LEAST
OfferYtoYhelpYhimYfindYitYonYhisYcomputer
AYcustomerYasksYaboutYstatusYofYaYpackageYthatYyouYdeliveredYdaysYago.Y-YCORRECTYANSWERY-
MOST
ShowYhimYproofYofYdeliveryYandYtellYhimYheYisYresponsibleYforYtheYpackageYonceYitYisYdelivered
LEAST
ShowYhimYproofYofYdeliveryYandYaskYifYitYmightYhaveYbeenYstolen.
AYcustomerYasksYquestionsYaboutYshippingYchoices,YbutYyouYdoYnotYknowYtheYanswers.Y-
YCORRECTYANSWERY-MOST
SayYyouYdoYnotYknowYaboutYshippingYchoicesYandYsuggestYthatYheYlookYonYUSPSYwebsite
, LEAST
SayYyouYwillYhaveYanswersYtomorrowYandYresearchYtheYshippingYchoicesYafterYfinishingYyourYdelive
ries
AYnewYemployeeYisYhavingYtroubleYlearningYhisYjobYwhichYforcesYyouYandYothersYtoYworkYharderYtoY
meetYproductionYstandards.Y-YCORRECTYANSWERY-MOST
TellYhimYhowYtoYdoYhisYjobYquickerYandYbetter
LEAST
DoYnothingYbecauseYhisYproductionYshouldYimproveYoverYtime.
AYcustomerYisYangryYbecauseYtheYnearbyYpostYofficeYdoesYnotYhaveYaYproductYheYneedsYtoday.Y-
YCORRECTYANSWERY-MOST
SuggestYanYalternateYproductYthatYmayYwork
LEAST
GoYgetYtheYproductYatYanotherYfacilityYandYbringYitYbackYtoYtheYcustomer
YouYare3YtoYcompleteYaYtaskYbeforeYbeginningYdeliveries.YWhileYdoingYthatYtask,YyouYseeYtwoYcowo
rkersYhavingYtroubleYwithYaYjobY-YCORRECTYANSWERY-MOST
GiveYthemYonlyYsomeYquickYadviceYsoYyouYcanYcompleteYyourYtaskYinYtime
LEAST
IgnoreYthemYandYfinishYyourYtask
AYcustomerYcomplainsYtoYyouYaboutYanotherYPostalYEmployeeY-YCORRECTYANSWERY-MOST
ExplainYthatYtheYemployeeYinYquestionYisYreallyYaYgoodYworkerYbutYwasYjustYhavingYaYbadYday
