Publix Deli ROI Study guide Exam
Questions Complete Solutions 2024
Update
What gives Publix Smoked Turkey its yellow color? - ✔✔Natural Hickory
wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ✔✔4oz on a half
and 8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? -
✔✔Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? -
✔✔Sanitation issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? -
✔✔Poor visual appearance
1
Katelyn Whitman, All Rights Reserved © 2025
,What would 1/8 be on a digital scale? - ✔✔.125
Review the opening procedures for the deli: - ✔✔1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up
service area *sinks* *slicers* *display cases* 4. Open all workstations. 5.
Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8.
Complete Proactive/Sterile Tek Walk
What are the steps to proper hand washing? - ✔✔Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub fingertips and between fingers,
rinse forearms and hands (elbows down), dry forearms and hands with
paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - ✔✔Under the substation: day of
production plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? -
✔✔Pink sheet (not Canary Yellow)
2
Katelyn Whitman, All Rights Reserved © 2025
, What is the process when completing a special order form? - ✔✔1. Pick up
blank special order. 2. Write store information and date. 3. Take customer
information: name and address, phone number, pick-up date and time,
type of function, whether paid or COD, who the order was taken by. 4.
Make suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - ✔✔1. Get firm
footing and keep your feet wider than shoulder width. 2. Let your legs do
the work by pushing up or down slowly or smoothly. 3. Maintain your
spine's natural curve (a.k.a. bend with your knees). 4. Grip the item firmly
and hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - ✔✔Pork and Ground Beef
What is the process of having a successful selling event? ** - ✔✔1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended
questions. 4. Listen attentively 5. Make suggestions 6. Be product minded
7. Be courteous 8. Be proud of your appearance 9. Maintain product quality
10. Offer more than expected
3
Katelyn Whitman, All Rights Reserved © 2025
Questions Complete Solutions 2024
Update
What gives Publix Smoked Turkey its yellow color? - ✔✔Natural Hickory
wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ✔✔4oz on a half
and 8oz on a full sub.
What would you do before you begin cleaning the Deli Traditional Case? -
✔✔Gather all needed cleaning supplies prior to cleaning.
What is the #1 reason why customers would not shop at Publix? -
✔✔Sanitation issues (1311)
What is the #1 reason why a customer would think a store is unsanitary? -
✔✔Poor visual appearance
1
Katelyn Whitman, All Rights Reserved © 2025
,What would 1/8 be on a digital scale? - ✔✔.125
Review the opening procedures for the deli: - ✔✔1. Turn on the lights and
equipment 2. Check special orders and make plans to fulfill them. 3. Set up
service area *sinks* *slicers* *display cases* 4. Open all workstations. 5.
Check signs, labels, and pricing. 6. Clean front and back of case windows
and all counters. 7. Stock supplies, workstation, and hand-washing sinks. 8.
Complete Proactive/Sterile Tek Walk
What are the steps to proper hand washing? - ✔✔Wet hands, apply soap,
briskly rub hands for twenty seconds, scrub fingertips and between fingers,
rinse forearms and hands (elbows down), dry forearms and hands with
paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - ✔✔Under the substation: day of
production plus one day (2 days) Hot case: 4 hours
What portion of the special order form does the customer receive? -
✔✔Pink sheet (not Canary Yellow)
2
Katelyn Whitman, All Rights Reserved © 2025
, What is the process when completing a special order form? - ✔✔1. Pick up
blank special order. 2. Write store information and date. 3. Take customer
information: name and address, phone number, pick-up date and time,
type of function, whether paid or COD, who the order was taken by. 4.
Make suggestions before completing order. 5. Take product information.
Proper mechanics when lifting and lowering objects: - ✔✔1. Get firm
footing and keep your feet wider than shoulder width. 2. Let your legs do
the work by pushing up or down slowly or smoothly. 3. Maintain your
spine's natural curve (a.k.a. bend with your knees). 4. Grip the item firmly
and hold it close to your body, staying within the safe work zone.
What two meats does Meat Bologna contain? - ✔✔Pork and Ground Beef
What is the process of having a successful selling event? ** - ✔✔1. Be
friendly 2. Be considerate of the customer's time. 3. Ask open-ended
questions. 4. Listen attentively 5. Make suggestions 6. Be product minded
7. Be courteous 8. Be proud of your appearance 9. Maintain product quality
10. Offer more than expected
3
Katelyn Whitman, All Rights Reserved © 2025
