1
WGU
WGU D514 FINAL EXAM (NEW 2024/ 2025 UPDA F F F F F F F
TE) ANALYTICAL METHODS OF HEALTHCARE LEADER
F F F F F
S| QS & AS| GRADE A| 100% CORRECT (VERIFIED A
F F F F F F F F F
NSWERS) F
A surgical center is experiencing patient attrition. The center has received bad re
F F F F F F F F F F F F
views online. One area of complaints is that the center is dirty in common areas. T
F F F F F F F F F F F F F F F
he center conducted a survey to ascertain what the major complaints were. The c
F F F F F F F F F F F F F
enter has decided to outsource its maintenance in an effort to improve patient sat
F F F F F F F F F F F F F
isfaction scores. The median patient satisfaction scores were determined from th
F F F F F F F F F F
e survey. How were descriptive statistics applied in this scenario?
F F F F F F F F F
To determine the variance in patient satisfaction scores
F F F F F F F
To determine factors that influence patient satisfaction scores
F F F F F F F
To determine the 50th percentile of patient satisfaction scores
F F F F F F F F
To determine the minimum and maximum patient satisfaction scores -
F F F F F F F F F
ANS ✓To determine the 50th percentile of patient satisfaction scores
F F F F F F F F F F
An administrator at an established hospital decided to create a new data collectio
F F F F F F F F F F F F
n plan for the quality improvement initiative because the former plan was not acc
F F F F F F F F F F F F F
eptable. One concern with the old plan was with the timeliness of the data and wit
F F F F F F F F F F F F F F F
h missing data elements associated with wait times and communication. How wer
F F F F F F F F F F F
e descriptive statistics applied in this scenario?
F F F F F F
To confirm overall diagnoses across time To identify the average patient satisfacti
F F F F F F F F F F F
on score To create a baseline in the organization's current performance To run a r
F F F F F F F F F F F F F F
egression to ensure patients are eligible for bonus programs -
F F F F F F F F F
ANS ✓To identify the average patient satisfaction score
F F F F F F F F
A surgical center is experiencing patient attrition. The center has received bad re
F F F F F F F F F F F F
views online. One area of complaints is that the center is dirty in common areas. T
F F F F F F F F F F F F F F F
he center conducted a survey to ascertain what the major complaints were. The c
F F F F F F F F F F F F F
enter has decided to outsource its maintenance in an effort to improve patient sat
F F F F F F F F F F F F F
isfaction scores. The surgical center reviewed patient satisfaction scores before a
F F F F F F F F F F
WGU D514 F
, 2
WGU
nd after outsourcing its housekeeping services. Which inferential statistic was ap
F F F F F F F F F F
plied to arrive at the decision to outsource maintenance?
F F F F F F F F
A t-test
F
A regression
F
A factor analysis
F F
A chi-square test - ANS ✓A t-test
F F F F F F
There have been recent complaints at a pharmacy regarding care, wait times, and
F F F F F F F F F F F F F
errors. The administrator wants to further examine customer satisfaction rates. A
F F F F F F F F F F
fter examining more information the administrator decides to develop a new pati
F F F F F F F F F F F
ent portal that will allow patients to perform a refill request online. The system w
F F F F F F F F F F F F F F
ill also allow patients to request refills via text or mobile devices. The administrat
F F F F F F F F F F F F F
or wants to determine if the complaints regarding the care, wait time, and errors
F F F F F F F F F F F F F F
at the pharmacy are associated with customer satisfaction. How were inferential
F F F F F F F F F F F
statistics applied to arrive at this decision? F F F F F F
A factor analysis was performed regarding patient portals.
F F F F F F F
A linear regression was performed regarding patient portals.
F F F F F F F
A factor analysis was performed regarding customer satisfaction rates.
F F F F F F F F
A linear regression was performed regarding customer satisfaction rates. -
F F F F F F F F F
ANS ✓A linear regression was performed regarding customer satisfaction rates.
F F F F F F F F F F
A hospital is experiencing a high rate of nursing turnover during the first year at t
F F F F F F F F F F F F F F F
he hospital. There are many theories as to why turnover in this cohort is so high.
F F F F F F F F F F F F F F F F
The chief executive officer (CEO) has asked the nursing director to study this furt
F F F F F F F F F F F F F
her and develop some tactics to improve nursing retention. The director plans to
F F F F F F F F F F F F F
gather data, conduct some statistical analysis, and report back to the CEO with an
F F F F F F F F F F F F F F
improvement plan. How should the nursing director apply cluster analysis to stud
F F F F F F F F F F F
y this issue?
F F
By removing variables unrelated to nursing turnover from the analysis
F F F F F F F F F
By grouping nurses into categories related to the reasons they resigned
F F F F F F F F F F
By studying the strength of the relationship between turnover and other variable
F F F F F F F F F F F
s
By testing the difference of the mean values among various reasons for resignatio
F F F F F F F F F F F F
n - ANS ✓By grouping nurses into categories related to the reasons they resigned
F F F F F F F F F F F F F
WGU D514 F
, 3
WGU
A healthcare administrator decided to implement email safety training classes for
F F F F F F F F F F
all employees after reading about computer hacks through phishing. An exam wa
F F F F F F F F F F F F
s given to the employees after the training.
F F F F F F F
How should the organization use the pass rate data from the assessment?
F F F F F F F F F F F
To identify areas of potential data disclosure
F F F F F F
To compare mean scores to determine efficacy
F F F F F F
To see if additional educational efforts are needed
F F F F F F F
To determine the level of insurance that will be needed -
F F F F F F F F F F
ANS ✓To see if additional educational efforts are needed
F F F F F F F F F
A hospital would like to reduce the outstanding accounts receivables with large a
F F F F F F F F F F F F
mounts. The chief financial officer (CFO) asked the director of patient accounts to
F F F F F F F F F F F F F
identify delinquent accounts based on patient demographics to create a collection
F F F F F F F F F F
Fprocess through the patient portal. How should the CFO use the data?
F F F F F F F F F F F
To outsource the hospital's collection function
F F F F F
To implement improvements in the revenue cycle process
F F F F F F F
To explain delays in collection to the board's finance committee
F F F F F F F F F
To replace staff in areas where substandard performance is identified -
F F F F F F F F F F
ANS ✓To implement improvements in the revenue cycle process
F F F F F F F F F
Research has determined that the number of sleep interruptions in patients with f
F F F F F F F F F F F F
ibromyalgia has a detrimental impact on the clinical outcome of the disease. The d
F F F F F F F F F F F F F
ata from the research are given in the following table:
F F F F F F F F F
Fibromyalgia Patients 36 F F
Male: 22 Female: 14 F F F
age Male: 58 Female: 52
F F F F
Average Reported Sleep Disruptions 100
F F F F F
Standard Deviation 5 F F F
Control group 1000 F F
Male: 592 Female: 408
F F F
WGU D514 F
WGU
WGU D514 FINAL EXAM (NEW 2024/ 2025 UPDA F F F F F F F
TE) ANALYTICAL METHODS OF HEALTHCARE LEADER
F F F F F
S| QS & AS| GRADE A| 100% CORRECT (VERIFIED A
F F F F F F F F F
NSWERS) F
A surgical center is experiencing patient attrition. The center has received bad re
F F F F F F F F F F F F
views online. One area of complaints is that the center is dirty in common areas. T
F F F F F F F F F F F F F F F
he center conducted a survey to ascertain what the major complaints were. The c
F F F F F F F F F F F F F
enter has decided to outsource its maintenance in an effort to improve patient sat
F F F F F F F F F F F F F
isfaction scores. The median patient satisfaction scores were determined from th
F F F F F F F F F F
e survey. How were descriptive statistics applied in this scenario?
F F F F F F F F F
To determine the variance in patient satisfaction scores
F F F F F F F
To determine factors that influence patient satisfaction scores
F F F F F F F
To determine the 50th percentile of patient satisfaction scores
F F F F F F F F
To determine the minimum and maximum patient satisfaction scores -
F F F F F F F F F
ANS ✓To determine the 50th percentile of patient satisfaction scores
F F F F F F F F F F
An administrator at an established hospital decided to create a new data collectio
F F F F F F F F F F F F
n plan for the quality improvement initiative because the former plan was not acc
F F F F F F F F F F F F F
eptable. One concern with the old plan was with the timeliness of the data and wit
F F F F F F F F F F F F F F F
h missing data elements associated with wait times and communication. How wer
F F F F F F F F F F F
e descriptive statistics applied in this scenario?
F F F F F F
To confirm overall diagnoses across time To identify the average patient satisfacti
F F F F F F F F F F F
on score To create a baseline in the organization's current performance To run a r
F F F F F F F F F F F F F F
egression to ensure patients are eligible for bonus programs -
F F F F F F F F F
ANS ✓To identify the average patient satisfaction score
F F F F F F F F
A surgical center is experiencing patient attrition. The center has received bad re
F F F F F F F F F F F F
views online. One area of complaints is that the center is dirty in common areas. T
F F F F F F F F F F F F F F F
he center conducted a survey to ascertain what the major complaints were. The c
F F F F F F F F F F F F F
enter has decided to outsource its maintenance in an effort to improve patient sat
F F F F F F F F F F F F F
isfaction scores. The surgical center reviewed patient satisfaction scores before a
F F F F F F F F F F
WGU D514 F
, 2
WGU
nd after outsourcing its housekeeping services. Which inferential statistic was ap
F F F F F F F F F F
plied to arrive at the decision to outsource maintenance?
F F F F F F F F
A t-test
F
A regression
F
A factor analysis
F F
A chi-square test - ANS ✓A t-test
F F F F F F
There have been recent complaints at a pharmacy regarding care, wait times, and
F F F F F F F F F F F F F
errors. The administrator wants to further examine customer satisfaction rates. A
F F F F F F F F F F
fter examining more information the administrator decides to develop a new pati
F F F F F F F F F F F
ent portal that will allow patients to perform a refill request online. The system w
F F F F F F F F F F F F F F
ill also allow patients to request refills via text or mobile devices. The administrat
F F F F F F F F F F F F F
or wants to determine if the complaints regarding the care, wait time, and errors
F F F F F F F F F F F F F F
at the pharmacy are associated with customer satisfaction. How were inferential
F F F F F F F F F F F
statistics applied to arrive at this decision? F F F F F F
A factor analysis was performed regarding patient portals.
F F F F F F F
A linear regression was performed regarding patient portals.
F F F F F F F
A factor analysis was performed regarding customer satisfaction rates.
F F F F F F F F
A linear regression was performed regarding customer satisfaction rates. -
F F F F F F F F F
ANS ✓A linear regression was performed regarding customer satisfaction rates.
F F F F F F F F F F
A hospital is experiencing a high rate of nursing turnover during the first year at t
F F F F F F F F F F F F F F F
he hospital. There are many theories as to why turnover in this cohort is so high.
F F F F F F F F F F F F F F F F
The chief executive officer (CEO) has asked the nursing director to study this furt
F F F F F F F F F F F F F
her and develop some tactics to improve nursing retention. The director plans to
F F F F F F F F F F F F F
gather data, conduct some statistical analysis, and report back to the CEO with an
F F F F F F F F F F F F F F
improvement plan. How should the nursing director apply cluster analysis to stud
F F F F F F F F F F F
y this issue?
F F
By removing variables unrelated to nursing turnover from the analysis
F F F F F F F F F
By grouping nurses into categories related to the reasons they resigned
F F F F F F F F F F
By studying the strength of the relationship between turnover and other variable
F F F F F F F F F F F
s
By testing the difference of the mean values among various reasons for resignatio
F F F F F F F F F F F F
n - ANS ✓By grouping nurses into categories related to the reasons they resigned
F F F F F F F F F F F F F
WGU D514 F
, 3
WGU
A healthcare administrator decided to implement email safety training classes for
F F F F F F F F F F
all employees after reading about computer hacks through phishing. An exam wa
F F F F F F F F F F F F
s given to the employees after the training.
F F F F F F F
How should the organization use the pass rate data from the assessment?
F F F F F F F F F F F
To identify areas of potential data disclosure
F F F F F F
To compare mean scores to determine efficacy
F F F F F F
To see if additional educational efforts are needed
F F F F F F F
To determine the level of insurance that will be needed -
F F F F F F F F F F
ANS ✓To see if additional educational efforts are needed
F F F F F F F F F
A hospital would like to reduce the outstanding accounts receivables with large a
F F F F F F F F F F F F
mounts. The chief financial officer (CFO) asked the director of patient accounts to
F F F F F F F F F F F F F
identify delinquent accounts based on patient demographics to create a collection
F F F F F F F F F F
Fprocess through the patient portal. How should the CFO use the data?
F F F F F F F F F F F
To outsource the hospital's collection function
F F F F F
To implement improvements in the revenue cycle process
F F F F F F F
To explain delays in collection to the board's finance committee
F F F F F F F F F
To replace staff in areas where substandard performance is identified -
F F F F F F F F F F
ANS ✓To implement improvements in the revenue cycle process
F F F F F F F F F
Research has determined that the number of sleep interruptions in patients with f
F F F F F F F F F F F F
ibromyalgia has a detrimental impact on the clinical outcome of the disease. The d
F F F F F F F F F F F F F
ata from the research are given in the following table:
F F F F F F F F F
Fibromyalgia Patients 36 F F
Male: 22 Female: 14 F F F
age Male: 58 Female: 52
F F F F
Average Reported Sleep Disruptions 100
F F F F F
Standard Deviation 5 F F F
Control group 1000 F F
Male: 592 Female: 408
F F F
WGU D514 F
