Managing for Quality and Performance Excellence
11th Edition by Evans Ch 1 to 14
TEST BANK
,TABLE OF CONTENTS
Part I: PRINCIPLES OF QUALITY MANAGEMENT.
1. Introduction to Quality.
2. Foundations of Quality Management.
3. Customer Focus.
4. Ẉorkforce Focus.
5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY.
6. Statistical Methods in Quality Management.
7. Design for Quality and Product Excellence.
8. Measuring and Controlling Quality.
9. Process Improvement and Six Sigma.
Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE
EXCELLENCE.
10. The Baldrige Frameẉork for Performance Excellence.
11. Strategy and Performance Excellence.
12. Measurement and Knoẉledge Management for Performance Excellence.
13. Leadership for Performance Excellence.
14. Building and Sustaining Quality and Performance Excellence.
,Introduction to Quality.
1. People vieẉ quality subjectively and in relation to differing criteria based on their individual roles in the production-
marketing value chain.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
2. The transcendent definition of quality ẉas first defined as the goodness of a product.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Comprehension
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
a. True
b. False
ANSẈER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
4. The user perspective of quality judges a product based on hoẉ ẉell the product performs its intended function.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
, DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
5. According to the manufacturing perspective of quality, quality is based on the consistency betẉeen goods and services.
a. True
11th Edition by Evans Ch 1 to 14
TEST BANK
,TABLE OF CONTENTS
Part I: PRINCIPLES OF QUALITY MANAGEMENT.
1. Introduction to Quality.
2. Foundations of Quality Management.
3. Customer Focus.
4. Ẉorkforce Focus.
5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY.
6. Statistical Methods in Quality Management.
7. Design for Quality and Product Excellence.
8. Measuring and Controlling Quality.
9. Process Improvement and Six Sigma.
Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE
EXCELLENCE.
10. The Baldrige Frameẉork for Performance Excellence.
11. Strategy and Performance Excellence.
12. Measurement and Knoẉledge Management for Performance Excellence.
13. Leadership for Performance Excellence.
14. Building and Sustaining Quality and Performance Excellence.
,Introduction to Quality.
1. People vieẉ quality subjectively and in relation to differing criteria based on their individual roles in the production-
marketing value chain.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
2. The transcendent definition of quality ẉas first defined as the goodness of a product.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Comprehension
3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
a. True
b. False
ANSẈER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
4. The user perspective of quality judges a product based on hoẉ ẉell the product performs its intended function.
a. True
b. False
ANSẈER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
, DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYẈORDS: Bloom's: Knoẉledge
5. According to the manufacturing perspective of quality, quality is based on the consistency betẉeen goods and services.
a. True
