COMMERCE 4PA3: Chapter 11
, Guidelines for Action - CORRECT ANSWERS-Priority objectives, priority actions,
leadership style, pace
priority objectives - CORRECT ANSWERS-things you want to accomplish first
Priority actions - CORRECT ANSWERS-indicate your priority targets and the first action
steps you will take
Leadership style - CORRECT ANSWERS-how you are going to manage the change
process
Pace - CORRECT ANSWERS-how rapidly to proceed
Behavioural vs Non-Behavioural Objectives - CORRECT ANSWERS-Priority Objectives
will be a blend of both
Non Behavioural Example: sell a business, raise new equity, make an acquisition
Behavioural Example: changing organization structure/management process to create
behavioural change, hiring people with new skills, acquiring new technology
Action Priorities - CORRECT ANSWERS-Asks: What behaviours do I want to change?
How are you going to change it?
Kotters Eight Generic steps to Action Priorities - CORRECT ANSWERS-1. Raising
Urgency
2. Building a Guiding Coalition
3. Creating a Vision
4. Communicating the Vision
5. Empowering others to act on the vision
6. Planning and Creating Short Term Wins
7. Consolidating Improvements and Creating More Change
8. Institutionalizing the Change (normalizing)
Three Most Important Steps From Kotter - CORRECT ANSWERS-raising urgency,
building a guiding coalition, consolidating improvements and creating more change
Key Reason Change Efforts Fail - CORRECT ANSWERS-people are not ready for
change and they lack urgency
Sense of Urgency vs. Type of Change - CORRECT ANSWERS-Crisis: High Urgency -
Problem is Clear
Anticipatory/Reactive - Urgency has to be actively increased and linked with emotion
, Guidelines for Action - CORRECT ANSWERS-Priority objectives, priority actions,
leadership style, pace
priority objectives - CORRECT ANSWERS-things you want to accomplish first
Priority actions - CORRECT ANSWERS-indicate your priority targets and the first action
steps you will take
Leadership style - CORRECT ANSWERS-how you are going to manage the change
process
Pace - CORRECT ANSWERS-how rapidly to proceed
Behavioural vs Non-Behavioural Objectives - CORRECT ANSWERS-Priority Objectives
will be a blend of both
Non Behavioural Example: sell a business, raise new equity, make an acquisition
Behavioural Example: changing organization structure/management process to create
behavioural change, hiring people with new skills, acquiring new technology
Action Priorities - CORRECT ANSWERS-Asks: What behaviours do I want to change?
How are you going to change it?
Kotters Eight Generic steps to Action Priorities - CORRECT ANSWERS-1. Raising
Urgency
2. Building a Guiding Coalition
3. Creating a Vision
4. Communicating the Vision
5. Empowering others to act on the vision
6. Planning and Creating Short Term Wins
7. Consolidating Improvements and Creating More Change
8. Institutionalizing the Change (normalizing)
Three Most Important Steps From Kotter - CORRECT ANSWERS-raising urgency,
building a guiding coalition, consolidating improvements and creating more change
Key Reason Change Efforts Fail - CORRECT ANSWERS-people are not ready for
change and they lack urgency
Sense of Urgency vs. Type of Change - CORRECT ANSWERS-Crisis: High Urgency -
Problem is Clear
Anticipatory/Reactive - Urgency has to be actively increased and linked with emotion
