YWMICHAELWR.WSOLOMON,WGREGWW.WMARSHALLWANDWELNORAWW.WSTUART
TABLEWOFWCONTENT
PARTW1:WUNDERSTANDWTHEWVALUEWPROPOSITION
1. WelcomeWtoWtheWWorldWofWMarketing:WCreateWandWDeliverWValue
2. Global,WEthical,WandWSustainableWMarketing
3. StrategicWMarketWPlanning
Supplement:WBuildWaWMarketingWPlan
PARTW2:WDETERMINEWTHEWVALUEWPROPOSITIONSWDIFFERENTWCUSTOMERSWWANT
4. MarketWResearch
5. MarketingWAnalytics:WWelcomeWtoWtheWEraWofWBigWData!
6. UnderstandWConsumerWandWBusinessWMarkets
7. Segmentation,WTargetWMarketing,WandWPositioning
,PARTW3:WDEVELOPWTHEWVALUEWPROPOSITIONWFORWTHEWCUSTOMER
8. ProductWI:WInnovationWandWNewWProductWDevelopment
9. ProductWII:WProductWStrategy,WBranding,WandWProductWManagement
10. Price:WWhatWIsWtheWValueWPropositionWWorth?
Supplement:WMarketingWMath
PARTW4:WDELIVERWANDWCOMMUNICATEWTHEWVALUEWPROPOSITION
11. DeliverWtheWGoods:WDetermineWtheWDistributionWStrategy
12. DeliverWtheWCustomerWExperience:WGoodsWandWServicesWviaWBricksWandWClicks
13. PromotionWI:WAdvertisingWOneWtoWManyWMarketingWCommunications
14. PromotionWII:WSocialWMediaWMarketingWandWOtherWCommunicationWTools
, Marketing:WRealWPeople,WRealWChoices,W10eW(Solomon)
ChapterW1W WelcomeWtoWtheWWorldWofWMarketing:WCreateWandWDeliverWValue
1) AW isWtheWultimateWuserWofWaWgoodWorWservice.
A) stakeholder
B) market
C) targetWmarket
D) marketer
E) consumerWAn
swer:W EWDifficu
lty:W Easy
LO:W 1.1:WExplainWwhatWmarketingWis,WtheWmarketingWmix,WwhatWcanWbeWmarketedWandWtheWvalu
eWofWmarketing
2) isWtheWactivity,WsetWofWinstitutions,WandWprocessesWforWcreating,Wcommunicating,Wd
elivering,WandWexchangingWofferingsWthatWhaveWvalueWforWcustomers,Wclients,Wpartners,WandWsoci
etyWatWlarge.
A) DemandWsatisfaction
B) CompetitiveWadvantageWbuilding
C) Marketing
D) TotalWqualityWmanagement
E) ValueWchainWmanagemen
tWAnswer:W C
Difficulty:W Easy
LO:W 1.1:WExplainWwhatWmarketingWis,WtheWmarketingWmix,WwhatWcanWbeWmarketedWandWtheWvalu
eWofWmarketing
AACSB:W WrittenWandWoralWcommunication
3) TheW
consistsWofWtheWtoolsWanWorganizationWusesWtoWcreateWaWdesiredWresponseWamongWaWsetWofWpr
edefinedWconsumers.
A) sharingWeconomy
B) marketWposition
C) valueWproposition
D) marketplace
E) marketingWmi
xWAnswer:W EWDi
fficulty:W Easy
LO:W 1.1:WExplainWwhatWmarketingWis,WtheWmarketingWmix,WwhatWcanWbeWmarketedWandWtheWvalu
eWofWmarketing