NURS 4800 Midterm Study Guide
questions well answered to pass graded
A+
What is it mean to be an assertive communicator? - correct answer ✔✔State needs and wants
clearly, appropriately, and respectfully
Express feelings clearly, appropriately, and respectfully
Use "I" statements
Communicate respect for others
Listen well without interrupting
Feel in control of self
Have good eye contact
Speak in a calm and clear tone of voice
Assertive person - correct answer ✔✔Masters his or her emotions
Does not make excuses for conflict resolution
Recognizes own purpose in conversation
Creates a safe environment for dialogue
Assertive communication - correct answer ✔✔To get and give respect
To ask for fair play
To leave room for compromise
To create common ground - mutual purpose
, What can an assertive communicator do when they feel under attack by an aggressive person? -
correct answer ✔✔Reflect the speaker's message back to them
Repeat the assertive message
Point out implicit assumptions
Restate the message with assertive language
Question the behavior to help the aggressor realize the issue behind it
What are the steps of a crucial conversation? - correct answer ✔✔change your own motives,
create a safe space, add your perspective, find the path to action
change your own motives - correct answer ✔✔Get clear on both the role you've played in the
problems you encounter and the real goal you're looking to reach.
Use this step to clarify that there is a crucial conversation to be had
create a safe space - correct answer ✔✔Let people know, both implicitly and explicitly, that you
care about their best interests and goals. Plus that you care about them as individuals.
Use this step to remember that after the conversation is over you will still be respectful towards
each other
add your perspective - correct answer ✔✔Use the STATE method as a means to share your
point of view while leaving room for alternative perspectives to be shared and clarified.
Use this step to explain your side
find the path to action - correct answer ✔✔Mutually agree on when and how follow-ups will
take place to create ongoing productive action to maximize buy-in. Document the process so
that decisions and commitments can be discussed candidly and directly if disagreements
happen in future.
Come up with a collaborative solution
questions well answered to pass graded
A+
What is it mean to be an assertive communicator? - correct answer ✔✔State needs and wants
clearly, appropriately, and respectfully
Express feelings clearly, appropriately, and respectfully
Use "I" statements
Communicate respect for others
Listen well without interrupting
Feel in control of self
Have good eye contact
Speak in a calm and clear tone of voice
Assertive person - correct answer ✔✔Masters his or her emotions
Does not make excuses for conflict resolution
Recognizes own purpose in conversation
Creates a safe environment for dialogue
Assertive communication - correct answer ✔✔To get and give respect
To ask for fair play
To leave room for compromise
To create common ground - mutual purpose
, What can an assertive communicator do when they feel under attack by an aggressive person? -
correct answer ✔✔Reflect the speaker's message back to them
Repeat the assertive message
Point out implicit assumptions
Restate the message with assertive language
Question the behavior to help the aggressor realize the issue behind it
What are the steps of a crucial conversation? - correct answer ✔✔change your own motives,
create a safe space, add your perspective, find the path to action
change your own motives - correct answer ✔✔Get clear on both the role you've played in the
problems you encounter and the real goal you're looking to reach.
Use this step to clarify that there is a crucial conversation to be had
create a safe space - correct answer ✔✔Let people know, both implicitly and explicitly, that you
care about their best interests and goals. Plus that you care about them as individuals.
Use this step to remember that after the conversation is over you will still be respectful towards
each other
add your perspective - correct answer ✔✔Use the STATE method as a means to share your
point of view while leaving room for alternative perspectives to be shared and clarified.
Use this step to explain your side
find the path to action - correct answer ✔✔Mutually agree on when and how follow-ups will
take place to create ongoing productive action to maximize buy-in. Document the process so
that decisions and commitments can be discussed candidly and directly if disagreements
happen in future.
Come up with a collaborative solution
