ITSS 3300 FINAL EXAM REVIEW
QUESTIONS WITH COMPLETE
SOLUTIONS
To save infrastructure costs, many businesses are employing _____________, or using
a network of remote computers assessed through the internet to support their
information/ data processing needs - Answer-Cloud Computing
_____________ represents a specialized type of business applications designed to help
manage business relationships (ex: salesforce.com is a major provider of this type of
business application) - Answer-Customer relations management (CRM)
A business _____________ refers to software, software programs, or a set of programs
designed to help business users perform their business functions - Answer-Applications
_____________ management attempts to predict usage by developing business usage
profiles & user usage profiles - Answer-Demand
_____________ management is used to ensure IT infrastructure is sufficient to meet
service demand requirements minimizing degradation of service performance - Answer-
Capacity/Availability
In a work systems method, _____________ refers to the people who receive, use, or
benefit directly from the products by the work system - Answer-Customers
A _____________ is a tangible type of product - Answer-Good
A _____________ is a perceived whole whose elements hang together & work toward a
common purpose - Answer-System
_____________ is a generally useful method or tool to help us deal with complexity -
Answer-Systems thinking/Theory
In a WSS _____________ refers to the tools that help people work more efficiently -
Answer-Technology/Technologies
The _____________ model helps us understand organizational processes directly
involved in creation of business value & support processes that exist to enable to
improve the core business processes - Answer-Value Chain
A _____________ exists when people work together producing something of
importance for someone else - Answer-Work System
, A _____________ is a means of delivering value to the customer w/o the customer
ownership of required assets or capabilities - Answer-Service
In this course, we are concerned with _____________ systems bc when we analyze
business processes we want to know how they exchange resources with their
environment - Answer-Open Systems
We discussed __________ systems to emphasize the importance of the ability of some
systems to monitor their functioning, accept feedback, and modify the system's
functioning generally to improve system performance. - Answer-Dynamic Systems
A _________ refers to a task or the work being performed - Answer-Activity
Establishing a high list price for a new car is an example of the automotive dealer taking
advantage of the _____________ cognitive bias - Answer-Anchoring
__________ refers to systematic mistakes or errors that humans make in reasoning,
evaluating, or remembering when making a decision - Answer-Cognitive Bias
When the decision-maker over values information that agrees with their pre-determined
position & ignores or discounts information that contradicts it - Answer-Confirmation
__________ ________ refers to psychological/sociological phenomena that occurs
within a group of ppl where the desire for harmony and conformity in the group causes
irrational or dysfunctional decision-making - Answer-Group think
________ ________ refers to efficient rules or mental shortcuts that humans use to
make decisions more quickly and easily - Answer-Decision Heuristic
An ____________ represents an event where an action can lead to a desirable
outcome - Answer-Opportunity
Continuing to invest in developing even though you've already spent $50,000 because
you cant let it go to waste - Answer-Sunk Cost
An _______ or a field is a labeled element of a record (ex: name, ID#) - Answer-
Attribute
____________ dashboards refers to reporting tools that are used to analyze large
volumes of data to allow users to investigate trends, predict outcomes, and discover
insights - Answer-Analytical
___________ _________ is the process by which we select a course of action from
among alternatives - Answer-Decision Making
QUESTIONS WITH COMPLETE
SOLUTIONS
To save infrastructure costs, many businesses are employing _____________, or using
a network of remote computers assessed through the internet to support their
information/ data processing needs - Answer-Cloud Computing
_____________ represents a specialized type of business applications designed to help
manage business relationships (ex: salesforce.com is a major provider of this type of
business application) - Answer-Customer relations management (CRM)
A business _____________ refers to software, software programs, or a set of programs
designed to help business users perform their business functions - Answer-Applications
_____________ management attempts to predict usage by developing business usage
profiles & user usage profiles - Answer-Demand
_____________ management is used to ensure IT infrastructure is sufficient to meet
service demand requirements minimizing degradation of service performance - Answer-
Capacity/Availability
In a work systems method, _____________ refers to the people who receive, use, or
benefit directly from the products by the work system - Answer-Customers
A _____________ is a tangible type of product - Answer-Good
A _____________ is a perceived whole whose elements hang together & work toward a
common purpose - Answer-System
_____________ is a generally useful method or tool to help us deal with complexity -
Answer-Systems thinking/Theory
In a WSS _____________ refers to the tools that help people work more efficiently -
Answer-Technology/Technologies
The _____________ model helps us understand organizational processes directly
involved in creation of business value & support processes that exist to enable to
improve the core business processes - Answer-Value Chain
A _____________ exists when people work together producing something of
importance for someone else - Answer-Work System
, A _____________ is a means of delivering value to the customer w/o the customer
ownership of required assets or capabilities - Answer-Service
In this course, we are concerned with _____________ systems bc when we analyze
business processes we want to know how they exchange resources with their
environment - Answer-Open Systems
We discussed __________ systems to emphasize the importance of the ability of some
systems to monitor their functioning, accept feedback, and modify the system's
functioning generally to improve system performance. - Answer-Dynamic Systems
A _________ refers to a task or the work being performed - Answer-Activity
Establishing a high list price for a new car is an example of the automotive dealer taking
advantage of the _____________ cognitive bias - Answer-Anchoring
__________ refers to systematic mistakes or errors that humans make in reasoning,
evaluating, or remembering when making a decision - Answer-Cognitive Bias
When the decision-maker over values information that agrees with their pre-determined
position & ignores or discounts information that contradicts it - Answer-Confirmation
__________ ________ refers to psychological/sociological phenomena that occurs
within a group of ppl where the desire for harmony and conformity in the group causes
irrational or dysfunctional decision-making - Answer-Group think
________ ________ refers to efficient rules or mental shortcuts that humans use to
make decisions more quickly and easily - Answer-Decision Heuristic
An ____________ represents an event where an action can lead to a desirable
outcome - Answer-Opportunity
Continuing to invest in developing even though you've already spent $50,000 because
you cant let it go to waste - Answer-Sunk Cost
An _______ or a field is a labeled element of a record (ex: name, ID#) - Answer-
Attribute
____________ dashboards refers to reporting tools that are used to analyze large
volumes of data to allow users to investigate trends, predict outcomes, and discover
insights - Answer-Analytical
___________ _________ is the process by which we select a course of action from
among alternatives - Answer-Decision Making
