PSW 1223 Midterm Exam Questions and answers 2025.

PSW 1223 Midterm Exam Questions and
answers 2025




As .a .PSW, .when .do .we .communicate .with .clients? .- .CORRECT .ANSWER-Every
.time .we .give .care


As .a .PSW, .when .do .we .communicate .with .co-workers? .- .CORRECT .ANSWER-
Before, .during .and .after .shifts

As .a .PSW, .when .do .we .communicate .with .our .supervisors? .- .CORRECT
.ANSWER-For .direction, .guidance, .and .reporting


Why .would .we .be .communicating .with .doctors, .pharmacists, .physiotherapists,
.dieticians, .porters, .or .environmental .services? .- .CORRECT .ANSWER-Sharing
.information .as .part .of .the .client .care .circle


When .do .we .communicate .with .the .client's .family, .caregivers .or .friends? .-
.CORRECT .ANSWER-To .get .and .give .information .and .provide .support


Before .communicating, .what .are .3 .things .we .should .consider? .- .CORRECT
.ANSWER-What .is .the .situation, .always .show .respect .for .the .individual, .and
.how .stress, .frustration .and .pain .can .affect .the .messages


What .are .the .9 .factors .that .affect .communication? .- .CORRECT .ANSWER-
Perceptions .of .those .involved, .experiences, .physical .and .mental .health, .values,
.emotions, .beliefs, .culture, .gender, .and .age


What .does .communication .etiquette .require .of .everyone? .- .CORRECT
.ANSWER-To .behave .in .a .professional, .ethical, .friendly, .respectful .manner .to
.everyone, .at .all .times, .even .when .on .breaks. .Use .of .only .English .or .French .(if
.care .is .provided .in .French .by .agency).


What .are .6 .examples .of .breaches .of .etiquette? .- .CORRECT .ANSWER-Gossiping
.about .clients .or .team .members, .not .maintaining .confidentiality, .avoiding .eye
.contact, .non .supportive .facial .expressions, .speaking .another .language .that
.others .cannot .understand, .and .horizontal .violence/bullying.


How .should .we .choose .our .words .during .verbal .communication? .- .CORRECT
.ANSWER-Carefully

,What .kind .of .language .should .we .use .during .verbal .communication? .-
.CORRECT .ANSWER-Simple, .everyday .language


How .should .we .speak .during .verbal .communication? .- .CORRECT .ANSWER-
Clearly, .slowly, .and .distinctly

How .many .questions .should .we .ask .at .a .time? .- .CORRECT .ANSWER-One

What .do .we .need .to .take .care .to .control .during .verbal .communication? .-
.CORRECT .ANSWER-Volume .and .tone .of .voice


How .should .we .present .information .during .verbal .communication? .- .CORRECT
.ANSWER-In .a .logical .manner


What .do .we .determine .during .verbal .communication? .- .CORRECT .ANSWER-
Understanding

What .do .we .never .pretend .to .do .during .verbal .communication? .- .CORRECT
.ANSWER-Understand


What .are .3 .non .verbal .ways .to .communicate? .- .CORRECT .ANSWER-Body
.language, .touch, .and .silence


What .are .the .6 .types .of .body .language? .- .CORRECT .ANSWER-Posture,
.appearance, .facial .expressions, .body .movements, .eye .contact .and .gestures


What .does .touch .convey? .- .CORRECT .ANSWER-Warmth, .comfort, .concern,
.affection, .trust .and .reassurance


What .can .silence .convey? .- .CORRECT .ANSWER-Acceptance, .rejection, .fears .or
.need .for .quiet .time .to .think


What .is .the .transmission .model? .- .CORRECT .ANSWER-The .message .is
."transmitted" .from .sender .to .the .receiver


What .is .the .interaction .model? .- .CORRECT .ANSWER-The .message .is
.completed .when .the .sender .receives .confirmation .from .the .messenger .that .the
.intended .message .was .received.


What .is .active .listening? .- .CORRECT .ANSWER-Paying .close .attention .to .a
.person's .communication


What .is .paraphrasing? .- .CORRECT .ANSWER-Restating .a .person's .message .in
.your .own .words .(fewer)


What .is .empathetic .listening? .- .CORRECT .ANSWER-Being .attentive .to .a
.person's .feelings .(not .feeling .sorry .for .them)

, What .is .clarifying? .- .CORRECT .ANSWER-Making .sure .you .understand .what .has
.been .said .by .repeating .the .message


What .is .focusing? .- .CORRECT .ANSWER-Limiting .the .conversation .to .a .certain
.topic


Why .might .we .use .focusing? .- .CORRECT .ANSWER-Some .people .tend .to .talk
.too .much .and .make .the .listener .confused


What .are .the .2 .types .of .questions? .- .CORRECT .ANSWER-Close .ended
.questions .and .open .ended .questions


What .does .a .close .ended .question .focus .on? .- .CORRECT .ANSWER-Specific
.information


What .answers .do .close .ended .questions .have? .- .CORRECT .ANSWER-Yes .or .no

What .do .open .ended .questions .expect? .- .CORRECT .ANSWER-Expect .the
.person .to .share .thoughts, .feelings .or .ideas


What .are .6 .communication .barriers? .- .CORRECT .ANSWER-Interrupting,
.answering .your .own .question, .giving .advice, .minimizing .the .problem, .using
.patronizing .language, .and .failing .to .listen


What .are .some .causes .of .anger? .- .CORRECT .ANSWER-Frustration, .pain,
.anxiety .fear, .and .sometimes .disease .or .treatment .(medicine) .can .make
.someone ."less .friendly"


What .do .we .need .to .remember .as .a .PSW .when .dealing .with .an .angry .person? .-
.CORRECT .ANSWER-Be .professional, .helpful, .and .safe!


How .can .anger .be .communicated? .- .CORRECT .ANSWER-Verbally .or
.nonverbally


How .can .anger .be .communicated .verbally? .- .CORRECT .ANSWER-Shouting,
.outbursts, .raised .voice


How .can .anger .be .communicated .nonverbally? .- .CORRECT .ANSWER-Pacing,
.clenched .fists, .reddened .face, .rapid .movements


What .do .we .need .to .recognize .when .communicating .with .an .angry .client? .-
.CORRECT .ANSWER-That .the .client .is .feeling .frustrated .or .frightened


How .can .we .empathize .with .an .angry .client? .- .CORRECT .ANSWER-Imagine
.how .you .would .feel .in .a .similar .situation


How .do .we .treat .an .angry .client? .- .CORRECT .ANSWER-Be .respectful .and .treat
.the .client .with .dignity