BCOR 2202 FINAL EXAM STUDY GUIDE
TEST.
Organizational Behavior - CORRECT ANSWER A study of human behavior specifically individuals in
organizations, work groups, and how organizations behave.
Planning - CORRECT ANSWER The process of determining an organization's desired future position and
the best means of getting there. (i.e policy deployment)
Vision Statements - CORRECT ANSWER A 15-20 year period that describes in broad terms the
aspirations of the organization. Often accompanied by values, beliefs, or guiding principles.
Mission Statements - CORRECT ANSWER A 3-5 year period that describes where the organization is
attempting to go, and how it will 'appear' when it arrives.
Corporate Level Differentiation - CORRECT ANSWER Strategic direction of the overall company.
Business Level Differentiation - CORRECT ANSWER Strategic direction of each business unit.
Functional Level Differentiation - CORRECT ANSWER At the department level. (i.e finance, marketing,
operations, etc.)
Organizing - CORRECT ANSWER Establish task and authority relationships that allow people to work
together to achieve organization goals.
Leading - CORRECT ANSWER Motivating, coordinating, and energizing individuals to work together to
achieve organizational goals.
Controlling - CORRECT ANSWER Establishing accurate measuring and monitoring systems to evaluate
how well an organization has achieved its goals.
, Openness to Experience - CORRECT ANSWER Tendency to be original, have broad interests, be open to
a wide range of stimuli, be daring and take risks.
Conscientiousness - CORRECT ANSWER Tendency to be careful, scrupulous, and persevering.
Extraversion - CORRECT ANSWER The tendency to experience positive emotions and moods and to feel
good about oneself and the rest of the world.
Agreeableness - CORRECT ANSWER Tendency to get along well with others. (Friendly/Compassionate
vs. Cold/Unkind)
Neuroticism - CORRECT ANSWER Tendency to experience unpleasant emotions frequently.
Characteristics of Entrepreneurs - CORRECT ANSWER High on openness to experience, high internal
locus of control, high level of self-esteem, high need for achievement.
Terminal Value - CORRECT ANSWER Refers to desirable end-states of existence that a person would like
to achieve during his or her lifetime.
Instrumental Value - CORRECT ANSWER Refers to preferable modes of behavior, or means of achieving
the terminal values.
Emotional Intelligence - CORRECT ANSWER Understanding and managing one's own moods and
emotions, as well as the moods and emotions of others.
Schein's Iceberg - CORRECT ANSWER Observable Artifacts and Espoused Values/Norms: The things we
see.
Enacted Values/Norms and Assumptions: The things we don't see.
TEST.
Organizational Behavior - CORRECT ANSWER A study of human behavior specifically individuals in
organizations, work groups, and how organizations behave.
Planning - CORRECT ANSWER The process of determining an organization's desired future position and
the best means of getting there. (i.e policy deployment)
Vision Statements - CORRECT ANSWER A 15-20 year period that describes in broad terms the
aspirations of the organization. Often accompanied by values, beliefs, or guiding principles.
Mission Statements - CORRECT ANSWER A 3-5 year period that describes where the organization is
attempting to go, and how it will 'appear' when it arrives.
Corporate Level Differentiation - CORRECT ANSWER Strategic direction of the overall company.
Business Level Differentiation - CORRECT ANSWER Strategic direction of each business unit.
Functional Level Differentiation - CORRECT ANSWER At the department level. (i.e finance, marketing,
operations, etc.)
Organizing - CORRECT ANSWER Establish task and authority relationships that allow people to work
together to achieve organization goals.
Leading - CORRECT ANSWER Motivating, coordinating, and energizing individuals to work together to
achieve organizational goals.
Controlling - CORRECT ANSWER Establishing accurate measuring and monitoring systems to evaluate
how well an organization has achieved its goals.
, Openness to Experience - CORRECT ANSWER Tendency to be original, have broad interests, be open to
a wide range of stimuli, be daring and take risks.
Conscientiousness - CORRECT ANSWER Tendency to be careful, scrupulous, and persevering.
Extraversion - CORRECT ANSWER The tendency to experience positive emotions and moods and to feel
good about oneself and the rest of the world.
Agreeableness - CORRECT ANSWER Tendency to get along well with others. (Friendly/Compassionate
vs. Cold/Unkind)
Neuroticism - CORRECT ANSWER Tendency to experience unpleasant emotions frequently.
Characteristics of Entrepreneurs - CORRECT ANSWER High on openness to experience, high internal
locus of control, high level of self-esteem, high need for achievement.
Terminal Value - CORRECT ANSWER Refers to desirable end-states of existence that a person would like
to achieve during his or her lifetime.
Instrumental Value - CORRECT ANSWER Refers to preferable modes of behavior, or means of achieving
the terminal values.
Emotional Intelligence - CORRECT ANSWER Understanding and managing one's own moods and
emotions, as well as the moods and emotions of others.
Schein's Iceberg - CORRECT ANSWER Observable Artifacts and Espoused Values/Norms: The things we
see.
Enacted Values/Norms and Assumptions: The things we don't see.
