Certified Travel Agent Exam Questions 2025 and
Verified Answers
The growth of special interest travel is limited to Baby Boomers, and Generations X and Y.
False
Kavan Jordan's goal is to conduct acceptable orientations for all new travel counselors by the
end of the calendar year. Which of the basic criteria of goal setting is missing from this
statement?
It is not measurable.
When it comes to making important team decisions, consensus is more effective than voting.
True
A team member who attempts to compromise or bargain with other team members
demonstrates which of the following approaches to resolving conflict?
Negotiating
Which of the steps below should be taken initially to ensure conflict is viewed positively?
Regularly elicit and communicate true thoughts and feelings
The first step in solving a problem is to
sense the problem.
Shy people are ineffective networkers.
False
During team meetings, team members should thoroughly discuss why things can happen
before debating why they cannot.
True
, Which of the following is not a characteristic of a productive team?
Team members have individual missions.
A team should be given the freedom to act so that mistakes will be made and lessons can be
learned.
True
When dealing with conflict, teams need to negotiate more than innovate.
False
Which of the following describes an internal time waster that is within your contro
Procrastination
The best way to get the job done is to do it yourself.
False
A well-thought-out plan can shorten the gap between what you want to accomplish and what
you actually do accomplish.
True
A tool that requires you to keep a diary of your activities to show you how you use your time
is known as a
Time Log
By asking yourself if a task relates to your mission, you are attempting to prioritize the task
by determining its relative
Importance
If you postpone work to the last minute, you likely will do a better job.
False
The Pareto Principle states that
Verified Answers
The growth of special interest travel is limited to Baby Boomers, and Generations X and Y.
False
Kavan Jordan's goal is to conduct acceptable orientations for all new travel counselors by the
end of the calendar year. Which of the basic criteria of goal setting is missing from this
statement?
It is not measurable.
When it comes to making important team decisions, consensus is more effective than voting.
True
A team member who attempts to compromise or bargain with other team members
demonstrates which of the following approaches to resolving conflict?
Negotiating
Which of the steps below should be taken initially to ensure conflict is viewed positively?
Regularly elicit and communicate true thoughts and feelings
The first step in solving a problem is to
sense the problem.
Shy people are ineffective networkers.
False
During team meetings, team members should thoroughly discuss why things can happen
before debating why they cannot.
True
, Which of the following is not a characteristic of a productive team?
Team members have individual missions.
A team should be given the freedom to act so that mistakes will be made and lessons can be
learned.
True
When dealing with conflict, teams need to negotiate more than innovate.
False
Which of the following describes an internal time waster that is within your contro
Procrastination
The best way to get the job done is to do it yourself.
False
A well-thought-out plan can shorten the gap between what you want to accomplish and what
you actually do accomplish.
True
A tool that requires you to keep a diary of your activities to show you how you use your time
is known as a
Time Log
By asking yourself if a task relates to your mission, you are attempting to prioritize the task
by determining its relative
Importance
If you postpone work to the last minute, you likely will do a better job.
False
The Pareto Principle states that
