UPDATED ACTUAL Exam Questions and
CORRECT Answers
What is the American Eagle Ground Operations Manual (EGOM)? - CORRECT
ANSWER - Lists all policies and procedures involved in the handling of aircraft at
American Eagle
Tug Definition - CORRECT ANSWER - A motorized vehicle that is used to transport
other pieces of equipment around the airport
- Also used to move aircraft out from the gate
Bag Cart Definition - CORRECT ANSWER - Move the checked luggage of our customers
from the bag room to the aircraft, from one aircraft to another and from the aircraft to the
baggage claim area
Beltloader Definition - CORRECT ANSWER - A motorized device that is used to lift bags
to the height of the cargo bin
2 Types of Beltloaders - CORRECT ANSWER - Drivable version and walk behind version
Ground Power Unit (GPU) Definition - CORRECT ANSWER - A portable device used to
supply aircraft with electricity while the aircraft is parked at the gate
Air Start Unit Definition - CORRECT ANSWER - Used to help regional jet aircraft start
their engines in the event that a mechanical issue prevents the aircraft from doing it on its own
- Pushes pressurized air into the engines
Valet Cart Definition - CORRECT ANSWER - Collect carry on bags and assist
transporting them
, Lavatory Servicing Vehicle Definition - CORRECT ANSWER - Used to remove human
waste and provide flushing/refilling to the lavatory of an aircraft
- when flight time exceeds 2 hours or always at a hub airport
Lav Cart Equipment Definition - CORRECT ANSWER - Must wear face shield and
gloves
Portable Water Servicing Vehicle (Water Cart) - CORRECT ANSWER - Used to replenish
the supply of water onboard an aircraft
Conditioned Air Unit Definition - CORRECT ANSWER - Used to heat the aircraft in the
winter and cool down in the summer
Air Stairs Definition - CORRECT ANSWER - For aircraft without built-in stairs, helps
PAX deplane/board
- Rubber spacer must never come in contact with the aircraft
Passenger Lift Device (PLD) - CORRECT ANSWER - Provide safe means of entering or
exiting the aircraft for pax that require special assistance
Tow Bar - CORRECT ANSWER - Used to push or tow an aircraft. Metal bar that connects
at one end to the nose gear and front hitch on a tug
Chocks - CORRECT ANSWER - Only made of rubber, nose gear tires are always chocked
- RON shifts, main gear is chocked as well
Five Foot Rule - CORRECT ANSWER - Never come closer than 5 feet to an aircraft
except when necessary for loading/unloading bags, servicing or using air stairs