WGU – c954 Information Technology Management |428
questions with verified answers
• Analysis (BCP Step) Ans✓✓✓ risk assessment, determine the likelihood and
degree of impact of potential disruptions of service (Step 2)
• Design (BCP Step) Ans✓✓✓ compare costs of unavailability and recovery at
various service levels to determine appropriate design (collocation facility, hot
site, cold site) (Step 3)
• Disintermediation Ans✓✓✓ Consumer orders custom product from a factory
through a web-based intermediary. Intermediary is virtual, automatically passes
along requests in appropriate format without the need of a person in the middle
translating. Also known as F2b2C: Factory to business to Consumer
• F2b2C Ans✓✓✓ Factory to business to Consumer
• Implementation (BCP Step) Ans✓✓✓ set up appropriate infrastructure and
train employees (Step 4)
• Maintenance (BCP Step) Ans✓✓✓ identify new threats and adjust BCP as
needed (Step 6)
• Organizational Strategic Plan (Business Continuity Step 1) Ans✓✓✓ prioritize
asset availability (Student added: If something were to go wrong, what are the
most important systems/assets that need to stay available? Prioritize them.)
,• Testing (BCP Step) Ans✓✓✓ simulate disaster scenario to determine how well
the plan meets current needs (Step 5)
2 categories of computer technology Ans✓✓✓ hardware, software
3 Components of a Decision Support System Ans✓✓✓ User Interface, Data,
Model
3 Levels of Personal ethical structure based on how you were raised, and their
meanings. Ans✓✓✓ Outside Level: minor violations, not considered bad by most
people. Middle level: more significant violations but not major, slap on the wrist if
caught. Inner level: major violations, very serious, could lead to termination or
criminal charges
3 Types of IT Systems Infrastructure Ans✓✓✓ Distributed, Client/Server, Tiered
4 Information quality factors Ans✓✓✓ Timeliness, Location, Form, Validity
4 Types of internet area networks in order of range Ans✓✓✓ PAN, LAN, MAN,
WAN (Personal Area, Local Area, Metropolitan Area, Wide Area)
5 aspects of Practical circumstances that surround an ethical decision Ans✓✓✓ 1.
Likely consequence of a decision. 2. What others think. 3. Who will be affected
and how. 4. How quickly will consequences come or how likely to get caught. 5.
Competing priorities
Abandon rate (relating to a Call Center) Ans✓✓✓ percent of callers who hang up
before talking to an agent
,Abandoned registrations (Related to the Web) Ans✓✓✓ number who start
registering but do not complete it
Abandoned shopping carts (Related to the Web) Ans✓✓✓ number who put
something in their shopping cart but don't buy
Accounting Information System Ans✓✓✓ Manages monetary transactions, the
flow of money in and out of the business and reporting on such
Accuracy (an aspect of efficiency of an IT System) Ans✓✓✓ errors or bugs
Adware Ans✓✓✓ software that displays advertisements to the user
Affiliate Marketing Ans✓✓✓ getting paid to refer potential customers to a seller
Agent (in artificial intelligence) Ans✓✓✓ system that performs basic tasks on
your behalf
Agile Method (A way of implementing SDLC as a whole. 3 subtypes) Ans✓✓✓
frequent releases and testing, quick cycles through several SDLC phases.
Subtypes: Rapid Prototyping, Extreme Programming, Service Oriented
Architecture (SAO)
Analysis (Step in the System Development Life Cycle (SDLC) ) Definition and 3
elements Ans✓✓✓ Step 2. determine business requirements. 1. Business
Requirements, 2. Requirement Sign Off, 3. Business Analyst
, Analytical Processing Database Ans✓✓✓ decision making database or data
warehouse, focused on efficiently analyzing historical information and trends in
order to gather business intelligence
Analytics (4 types) Ans✓✓✓ Predictive, Text, Web, Marketing
Anonymous web browsing Ans✓✓✓ service that hides your identify from the
sites you visit
Antivirus Ans✓✓✓ utility software that scans email attachments and software
that are run to detect against known malware
Application Software Ans✓✓✓ productivity, entertainment, communication, or
other software that lets you manipulate data or perform tasks (browser,
spreadsheet, word processor, video editing)
Artificial Intelligence (definition and 4 tools/methods) Ans✓✓✓ Attempting to
reproduce human thought and decision-making, with a computer. Expert System,
Neural Networks, Genetic Algorithms, Agent
Artificial Intelligence (within a database) Ans✓✓✓ automated tools for
recognizing relationships among data in a data warehouse
Associations (predicted by data mining) Ans✓✓✓ products that are often
purchased together, to make recommendations to customers buying one or the
other
questions with verified answers
• Analysis (BCP Step) Ans✓✓✓ risk assessment, determine the likelihood and
degree of impact of potential disruptions of service (Step 2)
• Design (BCP Step) Ans✓✓✓ compare costs of unavailability and recovery at
various service levels to determine appropriate design (collocation facility, hot
site, cold site) (Step 3)
• Disintermediation Ans✓✓✓ Consumer orders custom product from a factory
through a web-based intermediary. Intermediary is virtual, automatically passes
along requests in appropriate format without the need of a person in the middle
translating. Also known as F2b2C: Factory to business to Consumer
• F2b2C Ans✓✓✓ Factory to business to Consumer
• Implementation (BCP Step) Ans✓✓✓ set up appropriate infrastructure and
train employees (Step 4)
• Maintenance (BCP Step) Ans✓✓✓ identify new threats and adjust BCP as
needed (Step 6)
• Organizational Strategic Plan (Business Continuity Step 1) Ans✓✓✓ prioritize
asset availability (Student added: If something were to go wrong, what are the
most important systems/assets that need to stay available? Prioritize them.)
,• Testing (BCP Step) Ans✓✓✓ simulate disaster scenario to determine how well
the plan meets current needs (Step 5)
2 categories of computer technology Ans✓✓✓ hardware, software
3 Components of a Decision Support System Ans✓✓✓ User Interface, Data,
Model
3 Levels of Personal ethical structure based on how you were raised, and their
meanings. Ans✓✓✓ Outside Level: minor violations, not considered bad by most
people. Middle level: more significant violations but not major, slap on the wrist if
caught. Inner level: major violations, very serious, could lead to termination or
criminal charges
3 Types of IT Systems Infrastructure Ans✓✓✓ Distributed, Client/Server, Tiered
4 Information quality factors Ans✓✓✓ Timeliness, Location, Form, Validity
4 Types of internet area networks in order of range Ans✓✓✓ PAN, LAN, MAN,
WAN (Personal Area, Local Area, Metropolitan Area, Wide Area)
5 aspects of Practical circumstances that surround an ethical decision Ans✓✓✓ 1.
Likely consequence of a decision. 2. What others think. 3. Who will be affected
and how. 4. How quickly will consequences come or how likely to get caught. 5.
Competing priorities
Abandon rate (relating to a Call Center) Ans✓✓✓ percent of callers who hang up
before talking to an agent
,Abandoned registrations (Related to the Web) Ans✓✓✓ number who start
registering but do not complete it
Abandoned shopping carts (Related to the Web) Ans✓✓✓ number who put
something in their shopping cart but don't buy
Accounting Information System Ans✓✓✓ Manages monetary transactions, the
flow of money in and out of the business and reporting on such
Accuracy (an aspect of efficiency of an IT System) Ans✓✓✓ errors or bugs
Adware Ans✓✓✓ software that displays advertisements to the user
Affiliate Marketing Ans✓✓✓ getting paid to refer potential customers to a seller
Agent (in artificial intelligence) Ans✓✓✓ system that performs basic tasks on
your behalf
Agile Method (A way of implementing SDLC as a whole. 3 subtypes) Ans✓✓✓
frequent releases and testing, quick cycles through several SDLC phases.
Subtypes: Rapid Prototyping, Extreme Programming, Service Oriented
Architecture (SAO)
Analysis (Step in the System Development Life Cycle (SDLC) ) Definition and 3
elements Ans✓✓✓ Step 2. determine business requirements. 1. Business
Requirements, 2. Requirement Sign Off, 3. Business Analyst
, Analytical Processing Database Ans✓✓✓ decision making database or data
warehouse, focused on efficiently analyzing historical information and trends in
order to gather business intelligence
Analytics (4 types) Ans✓✓✓ Predictive, Text, Web, Marketing
Anonymous web browsing Ans✓✓✓ service that hides your identify from the
sites you visit
Antivirus Ans✓✓✓ utility software that scans email attachments and software
that are run to detect against known malware
Application Software Ans✓✓✓ productivity, entertainment, communication, or
other software that lets you manipulate data or perform tasks (browser,
spreadsheet, word processor, video editing)
Artificial Intelligence (definition and 4 tools/methods) Ans✓✓✓ Attempting to
reproduce human thought and decision-making, with a computer. Expert System,
Neural Networks, Genetic Algorithms, Agent
Artificial Intelligence (within a database) Ans✓✓✓ automated tools for
recognizing relationships among data in a data warehouse
Associations (predicted by data mining) Ans✓✓✓ products that are often
purchased together, to make recommendations to customers buying one or the
other
