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INTEGRATED OPERATIONS MANAGEMENT FINAL
EXAM 2025 | ALL QUESTIONS AND CORRECT
ANSWERS | ALREADY GRADED A+ | VERIFIED
ANSWERS
All organizations, including service firms such as banks and hospitals, have a
production function. - (answers)True
The operations manager performs the management activities of planning,
organizing, staffing, leading, and controlling of the OM function. - (answers)True
Which of the following are the primary functions of all organizations?
A. operations, marketing, and human resources
B. marketing, human resources, finance/acct
C. sales, quality control, operations
D. marketing, operations, finance/acct
E. research and development, fin/acct, purchasing - (answers)Marketing,
operations, and finance/accounting
Which of the following would not be an operations function in a fast-food
restaurant?
A. advertising and promotion
B. designing the layout of the facility
C. maintaining equipment
D. making hamburgers and fries
E. purchasing ingredients - (answers)advertising and promotion
Reasons to study operations management include:
A. studying why people organize themselves for productive enterprise
B. Knowing how goods and services are consumed
C. understanding what human resources managers do
D. learning about a costly part of the enterprise - (answers)A and D
The five elements in the management process are: - (answers)plan, organize,
staff, lead, and control
The ten critical decisions of operations management include:
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A. Layout strategy
B. Maintenance
C. Process and capacity design
D. Managing quality - (answers)All of the above
Which is not true regarding differences between goods and services?
A. Services tend to be more knowledge-based than goods
B. Services tend to have a more inconsistent product definition than goods
C. Services are generally produced and consumed simultaneously; tangible goods
are not
D. Goods tend to have higher customer interaction than services -
(answers)Goods tend to have higher customer interaction than services
Manufacturing organizations have ten strategic OM decisions, while service
organizations have only eight - (answers)False
Key success factors are those activities that are key to achieving competitive
advantage. - (answers)True
The impact of strategies on the general direction and basic character of a
company is - (answers)Long range
The fundamental purpose of an organization's mission statement is to -
(answers)define the organization's purpose in society
The three steps of the operations manager's job, in order, are - (answers)develop
the strategy, establish the organizational structure, find the right staff
Which of the following is not an element of the management process?
A. Controlling
B. Leading
C. Planning
D. Pricing
E. Staffing - (answers)Pricing
Forecasts:
A. Become more accurate with longer time horizons
INTEGRATED OPERATIONS MANAGEMENT FINAL
EXAM 2025 | ALL QUESTIONS AND CORRECT
ANSWERS | ALREADY GRADED A+ | VERIFIED
ANSWERS
All organizations, including service firms such as banks and hospitals, have a
production function. - (answers)True
The operations manager performs the management activities of planning,
organizing, staffing, leading, and controlling of the OM function. - (answers)True
Which of the following are the primary functions of all organizations?
A. operations, marketing, and human resources
B. marketing, human resources, finance/acct
C. sales, quality control, operations
D. marketing, operations, finance/acct
E. research and development, fin/acct, purchasing - (answers)Marketing,
operations, and finance/accounting
Which of the following would not be an operations function in a fast-food
restaurant?
A. advertising and promotion
B. designing the layout of the facility
C. maintaining equipment
D. making hamburgers and fries
E. purchasing ingredients - (answers)advertising and promotion
Reasons to study operations management include:
A. studying why people organize themselves for productive enterprise
B. Knowing how goods and services are consumed
C. understanding what human resources managers do
D. learning about a costly part of the enterprise - (answers)A and D
The five elements in the management process are: - (answers)plan, organize,
staff, lead, and control
The ten critical decisions of operations management include:
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A. Layout strategy
B. Maintenance
C. Process and capacity design
D. Managing quality - (answers)All of the above
Which is not true regarding differences between goods and services?
A. Services tend to be more knowledge-based than goods
B. Services tend to have a more inconsistent product definition than goods
C. Services are generally produced and consumed simultaneously; tangible goods
are not
D. Goods tend to have higher customer interaction than services -
(answers)Goods tend to have higher customer interaction than services
Manufacturing organizations have ten strategic OM decisions, while service
organizations have only eight - (answers)False
Key success factors are those activities that are key to achieving competitive
advantage. - (answers)True
The impact of strategies on the general direction and basic character of a
company is - (answers)Long range
The fundamental purpose of an organization's mission statement is to -
(answers)define the organization's purpose in society
The three steps of the operations manager's job, in order, are - (answers)develop
the strategy, establish the organizational structure, find the right staff
Which of the following is not an element of the management process?
A. Controlling
B. Leading
C. Planning
D. Pricing
E. Staffing - (answers)Pricing
Forecasts:
A. Become more accurate with longer time horizons
