WGU C484 Organizational Behavior and Leadership
questions with verified answers
A company has restructured around teams but performance has not met
expectations.
What should be the main evaluation criterion in an appropriate performance
evaluation for supporting and improving the performance of teams?
Team activities
Team cooperativeness
Team members' attitudes
Team results being tied to important goals Ans✓✓✓ Team results being tied to
important goals
A company is changing their work organization from employees working
individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Reward system that recognizes only group activity
Reward system that rewards only individual performance
,Reward system that discourages collaboration by individuals
Reward system that rewards both individual and group activity Ans✓✓✓ Reward
system that rewards both individual and group activity
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Change work group roles at random
Assign individual roles rather than mutual team roles
Share information but not engage in collective performance goals
Take action on problems as individual members as well as in work teams
Ans✓✓✓ Take action on problems as individual members as well as in work
teams
A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever
achieved during any week. The manager gave the employee a tally sheet to mark
after each assembly was completed.
, Considering the goal-setting theory of motivation, the manager was counting on
which factors to influence the employee to achieve the production goal?
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power Ans✓✓✓ Specificity and feedback
A newly-formed team is struggling to become productive but cannot decide who
should do what.
How should the team leader attempt to resolve the problem?
Resign as team leader
Coach the team through the difficulty
Disband the team because the problem cannot be solved
Research the problem and impose a solution without argument Ans✓✓✓ Coach
the team through the difficulty
questions with verified answers
A company has restructured around teams but performance has not met
expectations.
What should be the main evaluation criterion in an appropriate performance
evaluation for supporting and improving the performance of teams?
Team activities
Team cooperativeness
Team members' attitudes
Team results being tied to important goals Ans✓✓✓ Team results being tied to
important goals
A company is changing their work organization from employees working
individually to the use of teams.
Which reward system could be used to foster long-term team effectiveness?
Reward system that recognizes only group activity
Reward system that rewards only individual performance
,Reward system that discourages collaboration by individuals
Reward system that rewards both individual and group activity Ans✓✓✓ Reward
system that rewards both individual and group activity
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Change work group roles at random
Assign individual roles rather than mutual team roles
Share information but not engage in collective performance goals
Take action on problems as individual members as well as in work teams
Ans✓✓✓ Take action on problems as individual members as well as in work
teams
A manager challenged an employee to produce an average of 24 assemblies each
day for a week. This production goal was higher than the employee had ever
achieved during any week. The manager gave the employee a tally sheet to mark
after each assembly was completed.
, Considering the goal-setting theory of motivation, the manager was counting on
which factors to influence the employee to achieve the production goal?
Challenge and direction
Feedback and reflection
Specificity and feedback
Challenge and power Ans✓✓✓ Specificity and feedback
A newly-formed team is struggling to become productive but cannot decide who
should do what.
How should the team leader attempt to resolve the problem?
Resign as team leader
Coach the team through the difficulty
Disband the team because the problem cannot be solved
Research the problem and impose a solution without argument Ans✓✓✓ Coach
the team through the difficulty
