KEY PERFORMANCE INDICATORS QUESTIONS AND ACCURATE ANSWERS
2024/2025 | VERIFIED
Key performance indicators - ✔️✔️KPIS are criteria that measures how efficient and effective a business
is at achieving different objectives.
-provides data that can measure how well a business is performing in different ways
-essential that a business reviews its performance
KPI 1: Percentage of market share - ✔️✔️Measures a businesses proportion of total sales in a specific
industry, expressed as a percentage.
KPI 1: Percentage of market share mean for a business - ✔️✔️-If increases= shows customers choose
your product over competitors
-Demonstrates greater competitiveness
KPI 2: Net profit figures - ✔️✔️Net profit figures are calculated by deducting total expenses incurred
from total revenue earned over a period of time.
KPI 2: Net profit figures mean for a business - ✔️✔️-If increases= shows a business is preforming well
financially, meaning the expenses are under control are revenue is at a desirable level.
-If decreases= indicates that a businesses expenses are too high or sales revenue has decreased
KPI 3: Number of sales - ✔️✔️Number of sales is the amount of goods and services sold by a business
within a specific period of time.
-Has a direct impact on net profit
KPI 3: Number of sales mean for a business - ✔️✔️-If increases= shows customer satisfaction with
quality and price
-If decreases= shows customers are dissatisfied or competitors may have better product
KPI 4: Number of customer complaints - ✔️✔️Is the number of customers who have notified the
business of their dissatisfaction over a specific period of time.
2024/2025 | VERIFIED
Key performance indicators - ✔️✔️KPIS are criteria that measures how efficient and effective a business
is at achieving different objectives.
-provides data that can measure how well a business is performing in different ways
-essential that a business reviews its performance
KPI 1: Percentage of market share - ✔️✔️Measures a businesses proportion of total sales in a specific
industry, expressed as a percentage.
KPI 1: Percentage of market share mean for a business - ✔️✔️-If increases= shows customers choose
your product over competitors
-Demonstrates greater competitiveness
KPI 2: Net profit figures - ✔️✔️Net profit figures are calculated by deducting total expenses incurred
from total revenue earned over a period of time.
KPI 2: Net profit figures mean for a business - ✔️✔️-If increases= shows a business is preforming well
financially, meaning the expenses are under control are revenue is at a desirable level.
-If decreases= indicates that a businesses expenses are too high or sales revenue has decreased
KPI 3: Number of sales - ✔️✔️Number of sales is the amount of goods and services sold by a business
within a specific period of time.
-Has a direct impact on net profit
KPI 3: Number of sales mean for a business - ✔️✔️-If increases= shows customer satisfaction with
quality and price
-If decreases= shows customers are dissatisfied or competitors may have better product
KPI 4: Number of customer complaints - ✔️✔️Is the number of customers who have notified the
business of their dissatisfaction over a specific period of time.
