Every action is a means of communication. ANSWER: Yes
Which behaviour level of the Crisis Development Model is addressed by the
Directive Staff approach? - Defensive ANSWER
What is the proper way to react when someone is experiencing tension
reduction? ANSWER Reestablish the connection
What best characterizes reasonable detachment among the following
statements? ANSWER Maintain your professionalism by controlling your own
conduct and demeanor.
The basic causes of behavior are precipitation factors. ANSWER: True
By managing someone else's mindset, you can affect the crisis. - ANSWER
Untrue
What should be considered when listening with empathy? ANSWER Give it
your whole attention.
ANSWER True: The Supportive Stance involves controlling your proximity,
posture, and position in respect to the person experiencing a crisis.
What is a component of nonverbal communication? The Body Language of the
ANSWER
It is advised that you _____ - ANSWER when someone asks a question that you
find difficult, like "Who do you think you are?" Minimize the difficulty
Which behaviour level of the Crisis Development Model is addressed by the
Directive Staff approach? - Defensive ANSWER
What is the proper way to react when someone is experiencing tension
reduction? ANSWER Reestablish the connection
What best characterizes reasonable detachment among the following
statements? ANSWER Maintain your professionalism by controlling your own
conduct and demeanor.
The basic causes of behavior are precipitation factors. ANSWER: True
By managing someone else's mindset, you can affect the crisis. - ANSWER
Untrue
What should be considered when listening with empathy? ANSWER Give it
your whole attention.
ANSWER True: The Supportive Stance involves controlling your proximity,
posture, and position in respect to the person experiencing a crisis.
What is a component of nonverbal communication? The Body Language of the
ANSWER
It is advised that you _____ - ANSWER when someone asks a question that you
find difficult, like "Who do you think you are?" Minimize the difficulty
